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Many customers praised the exceptional customer service provided by staff members like Ace, Matt, and Dede, highlighting their professionalism and willingness to help.
Store Cleanliness
Some customers reported issues with store cleanliness, mentioning unpleasant odors and littered conditions.
Staff Knowledge
Customers frequently noted the staff's knowledge and expertise, which contributed to positive shopping experiences.
Mixed Experiences
While many reviews were positive, there were also complaints about unhelpful staff and negative experiences, indicating inconsistency in service.
FC
FAMILIA ROMÁN CASTILLO
Jan 12, 2026
5.0
Gracias Alejandro excelente Cervicio
QT
Queenie Thomas
Nov 26, 2025
5.0
⭐️⭐️⭐️⭐️⭐️ 5-Star Review for Alejandro Romero
Alejandro Romero gave me the best customer service experience I’ve ever had at Cricket — hands down.
From the moment I walked in, his bright smile and positive energy stood out. He’s incredibly down-to-earth, genuinely helpful, and extremely professional. You can tell he truly cares about every customer who walks through that door.
He took his time with me, explained everything clearly, and made the whole process smooth and stress-free. Employees like Alejandro are rare — he goes above and beyond without even trying.
I’ll definitely be coming back to this location for my next device because of him.
Cricket, please take care of this man. He deserves every promotion, raise, and recognition you can give. Your company shines because of employees like Alejandro.
Thank you again, Alejandro — you’re GREAT at what you do.
YD
Yamayra Davila
Aug 1, 2025
1.0
He was nice but it smelled like pee in there
ZL
Zuleika Lugo
Jun 14, 2022
5.0
Wow !! These guys at Cricket E Vine are extremely professional, customer service oriented and give the extra mile for the customers. I came in for yet another upgrade for my 16 year old son because he keeps breaking phones. I used to go to another Cricket. Here I got his phone, all the protection accessories and protection plan and they put me on a $30 a month savings. Now I will keep coming here. Thanks Matt and Team !! You guys are awesome.