Best Buy

Reviews

• TA

  Tanner Allore

  Feb 27, 2026
  1.0
  I had a very disappointing experience at the Osceola Parkway Best Buy location involving an Amazon order pickup and return. On February 14, I placed a TV order through Amazon with Best Buy as the seller and selected in-store pickup at this location. When I arrived, I decided to return the TV immediately for a larger model before ever leaving the counter. The employee assisting me, Dook Lee, told me I needed to “receive” the item first before initiating the return, even though I was returning it on the spot. The TV was never actually handed to me or taken into my possession. He then instructed me to email the return slip and specifically told me I would not receive a physical return receipt and that confirmation would instead be sent by email. No confirmation was ever sent, and it appears the return was never properly completed in Best Buy’s system. I am now dealing with a refund issue for an item that never left the store due to incorrect instructions and improper handling. Customers should never be told they won’t receive a return receipt. This situation has been frustrating and completely avoidable with proper training and accurate guidance.
• OF

  Octavio Martin Formoso

  Feb 19, 2026
  5.0
  Compré 2 Notebooks Dell a un precio de oferta muy bueno. Buena atención y la variedad que está marca está acostumbrada a ofrecernos
• PS

  P. Sandholm (Sandy)

  Feb 18, 2026
  5.0
  Nice Store. One of the BEST, Best Buy retail stores I've shopped. Helpful and friendly staff too ! Not my regular every month Best Buy store either.
• BS

  Beverly Schaefer

  Feb 16, 2026
  1.0
  Ms. Jackie in the Appliance department was to busy to take a whole minute out of her day to ring up my purchase! She was standing right there and she couldn't just stop and ring up my purchase! Apparently my $200.00 order was big enough because she said "You will have to wait because I'm trying to sell a Big ticket item'! I hope that the lady that was looking at the appliances DID NOT buy anything! I'll never go back to Best Buy!!!!!
• SB

  Sauls Books

  Feb 13, 2026
  1.0
  1 hour pick up REALLY means don't bother. Drive up there and just go into the store to grab. Call the store to see status you get off site call center. Last time they did this to me they said not only did I pick it up but they didn't have any more. Wouldn't you know it, walked back to display it's there so I buy it and refute the other charge.

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