Verizon

4.7
496 reviews

About

Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Key West’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.

Details

  • Requires appointmentNot available

Location

Verizon
1102 Key Plz, Key West, FL
33040, United States

Hours

Reviews

4.7
494 reviews
5 stars
433
4 stars
17
3 stars
9
2 stars
6
1 star
29

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, particularly highlighting individuals like Anthony, Zarina, and Alina.

Professionalism

Several reviews noted the professionalism of the staff, with many representatives being described as patient and thorough in their assistance.

Product Knowledge

Customers frequently mentioned the staff's expertise in explaining products and services, which contributed to a positive experience.

Mixed Experiences

While many reviews were positive, there were also complaints about poor service and unhelpful staff, indicating inconsistency in customer experiences.

Efficiency

Customers appreciated the quick service and efficiency in handling transactions, with several mentioning smooth processes for upgrades and purchases.
  • SR
    Stephen Ray
    3 days ago
    1.0
    Bought a 5g Verizon home internet about 3 years ago. Tech telling us can't use anymore. We purchased as tech told us we can use anywhere in USA. wish we knew the rules have changed.
  • SS
    Sam
    Nov 8, 2025
    5.0
    I was helped by Zara. I was prepared for a hard sell attempt to push me into a more expensive phone or plan than I needed. I was pleasantly surprised when Zara went out of her way to get me the nicest phone at only a tiny amount more than my current phone and made extra calls to find me savings on my plan. I left with a new, nicer phone and a plan that will actually cost me $25 less a month! Needless to say, I was extremely pleased with the service Zara provided me.
  • LK
    Lumi Kisses
    Oct 29, 2025
    5.0
    Chris G. is a wonderful sales representative. He is professional and personable. He enhances the Verizon experience tremendously. He deserves a promotion and pay raise. Danny W., the store manager, is also delightful. He creates a professional and relaxing environment for employees and customers. He deserves a promotion and pay raise.
  • BG
    Beth Ann Griesser
    Oct 26, 2025
    5.0
    Danny at Keys Plaza Key West was AMAZING! He was kind, efficient, knowledgeable, and just the best at custom service and success!
  • HS
    hadi sahab
    Oct 12, 2025
    5.0
    Anthony, He is Excellent guy and I have wonderful experience with him. Highly Recommended

Frequently Asked Questions About Verizon

Where is the Verizon Cellular Sales store located in Key West?

The Verizon Cellular Sales store is located at 1102 Key Plaza, Key West, FL 33040.

What brands of phones can I upgrade to at this Verizon store?

You can upgrade to Apple iPhone, Samsung Galaxy, Google Pixel, Motorola, LG, HTC, and Asus phones at this Verizon store.