Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Jacksonville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3031 Monument Rd.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.9
719 reviews
5 stars
701
4 stars8
3 stars2
2 stars2
1 star6
What are people saying?
AI-generated from recent customer reviews
Customer Service
Multiple reviews praised the staff for their exceptional customer service, highlighting their friendliness, patience, and willingness to help.
Knowledgeable Staff
Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive experience.
Efficient Service
Many reviews mentioned quick and efficient service, with staff resolving issues and completing transactions in a timely manner.
Positive Experiences
Overall, customers reported very positive experiences at the store, often expressing a desire to return due to the quality of service.
Teamwork
Several reviews highlighted the effective teamwork among staff members, which enhanced the customer experience.
- HWHudson Woody4 days ago5.0Virgin was an amazing person that helped tremendously is multiple aspects in order for me to achieve my goals. Got a new phone, new iPad, and new Apple Watch and it was a breeze and she’s the best phone associate I have EVER worked with.
- CYChristian YurnetNov 13, 20255.0Virgin gave me an excellent service porting from a bad experience with AT&T. She is very knowledgeable and professional. I got a better deal and I am so happy with my new phone and VERIZON experience. I’ll definitely go back to this store if I need to see a VERIZON EP.
- AHAlexandra HughesNov 3, 20255.0Virgin was amazing tonight. I’ve had an issue I’ve gone to another store and called the help line about that had not been resolved. She was able to get it done in 20 minutes just be listening and being patient. The problem was also one I created, so to get help without judgment and be treated with kindness was amazing. Thank you!!
- LHLori HernandezOct 13, 20255.0Latron was awesome. He quickly upgraded my phone without staying at the store all day. He found us a great trade in perk we weren't aware of. Even encouraged us to upgrade my husband's phone with the perks He found for my line. He was great helping us find my husband's watch after he left it charging in the store. Very cool people.
- JHJosue HernandezOct 13, 20255.0Letron was amazing he absolutely has the customer service trait. He also takes the initiative to remember who you are as a customer. Thank you Letron for your service you definitely deserve better than a 5 star rating.
Frequently Asked Questions About Verizon
What types of products and services does Verizon at 3031 Monument Rd offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.
What are the store hours for Verizon at 3031 Monument Rd?
The store is open Monday through Saturday from 10:00 AM to 7:30 PM, and Sunday from 10:00 AM to 6:00 PM. Holiday hours may vary.
Can I pick up my online order in-store at Verizon?
Yes, Verizon offers in-store pickup for your convenience.
Does Verizon offer 5G services at this location?
Yes, Verizon provides the latest devices with Verizon network coverage including 5G service for consumers and businesses.
How can I schedule an appointment or service at Verizon?
You can schedule appointments online at https://wirelesszone.com/appointments/ to ensure timely service.
What brands can I find at Verizon on Monument Rd?
Verizon carries brands including Apple, Samsung, Google, Motorola, LG, and accessories from Otterbox, Mophie, Belkin, and more.
Is there a Verizon Authorized Retailer nearby besides this location?
Yes, TCC, Verizon Authorized Retailer is nearby, specializing in mobile phones and electronics.
Where can I grab a coffee or a snack near Verizon on Monument Rd?
You can visit Dunkin' for coffee and donuts, Little Caesars for fast food, or Baskin-Robbins for ice cream and smoothies nearby.
Are there any places for personal care or beauty services close to Verizon?
Yes, Great Clips hair salon, Happy Nails & Spa, and Local Barbers beauty salon are all nearby for your grooming needs.
How can nearby places like gas stations or ATMs help customers visiting Verizon?
Convenient nearby gas stations like bp, Mobil, and Circle K, along with ATMs such as Coinhub Bitcoin ATM and LibertyX Bitcoin ATM, make it easier for customers to manage errands during their visit.