Verizon

4.9
720 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Jacksonville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3031 Monument Rd.

Details

  • Curbside pickupNot available

Location

Verizon
3031 Monument Rd, Jacksonville, FL
32225, United States

Hours

Reviews

4.9
719 reviews
5 stars
701
4 stars
8
3 stars
2
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Multiple reviews praised the staff for their exceptional customer service, highlighting their friendliness, patience, and willingness to help.

Knowledgeable Staff

Customers frequently noted the staff's extensive knowledge about products and services, which contributed to a positive experience.

Efficient Service

Many reviews mentioned quick and efficient service, with staff resolving issues and completing transactions in a timely manner.

Positive Experiences

Overall, customers reported very positive experiences at the store, often expressing a desire to return due to the quality of service.

Teamwork

Several reviews highlighted the effective teamwork among staff members, which enhanced the customer experience.
  • HW
    Hudson Woody
    4 days ago
    5.0
    Virgin was an amazing person that helped tremendously is multiple aspects in order for me to achieve my goals. Got a new phone, new iPad, and new Apple Watch and it was a breeze and she’s the best phone associate I have EVER worked with.
  • CY
    Christian Yurnet
    Nov 13, 2025
    5.0
    Virgin gave me an excellent service porting from a bad experience with AT&T. She is very knowledgeable and professional. I got a better deal and I am so happy with my new phone and VERIZON experience. I’ll definitely go back to this store if I need to see a VERIZON EP.
  • AH
    Alexandra Hughes
    Nov 3, 2025
    5.0
    Virgin was amazing tonight. I’ve had an issue I’ve gone to another store and called the help line about that had not been resolved. She was able to get it done in 20 minutes just be listening and being patient. The problem was also one I created, so to get help without judgment and be treated with kindness was amazing. Thank you!!
  • LH
    Lori Hernandez
    Oct 13, 2025
    5.0
    Latron was awesome. He quickly upgraded my phone without staying at the store all day. He found us a great trade in perk we weren't aware of. Even encouraged us to upgrade my husband's phone with the perks He found for my line. He was great helping us find my husband's watch after he left it charging in the store. Very cool people.
  • JH
    Josue Hernandez
    Oct 13, 2025
    5.0
    Letron was amazing he absolutely has the customer service trait. He also takes the initiative to remember who you are as a customer. Thank you Letron for your service you definitely deserve better than a 5 star rating.

Frequently Asked Questions About Verizon

What types of products and services does Verizon at 3031 Monument Rd offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.

What are the store hours for Verizon at 3031 Monument Rd?

The store is open Monday through Saturday from 10:00 AM to 7:30 PM, and Sunday from 10:00 AM to 6:00 PM. Holiday hours may vary.