Verizon

4.9
727 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Jacksonville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 3031 Monument Rd.

Details

  • Curbside pickupNot available

Location

Verizon
3031 Monument Rd, Jacksonville, FL
32225, United States

Hours

Reviews

4.9
726 reviews
5 stars
708
4 stars
8
3 stars
2
2 stars
2
1 star
6

What are people saying?

AI-generated from recent customer reviews

Customer Service

Customers consistently praised the staff for their friendliness, patience, and helpfulness, with specific mentions of employees like Virgin, Darius, and Jason.

Knowledgeable Staff

Many reviews highlighted the staff's expertise and ability to resolve issues efficiently, making the experience smooth and enjoyable.

Positive Experiences

Overall, customers reported great experiences at the store, often mentioning they would return due to the excellent service received.

Efficiency

Several reviews noted the quick service and effective problem-solving skills of the employees, contributing to a positive customer experience.
  • RD
    Red Daughtry
    Dec 20, 2025
    5.0
    Ok this is my favorite Verizon Store as of today Virgin is very helpful and so nice. She walked me through the whole process of my new devices. She is amazing and very trustworthy. This is the best Verizon store if you have any needs or upgrades to your devices go to this one.
  • BG
    Boston George
    Dec 20, 2025
    5.0
    Great service friendly and got us the best deal virgin keep up the great work thanks a lot
  • JM
    James McVety
    Dec 19, 2025
    5.0
    Virgin Nisbit is an extraordinarily kind and competent asset to your company She took a long while to make sure I understood all the ramifications of the new plan A very impressive person indeed!
  • TT
    tianna
    Dec 15, 2025
    5.0
    Matt was so fantastic! He made my experience so amazing and for it being my first time buying my own phone he was amazing and so helpful! Kept a conversation going and just overall an amazing employee, 10/10 experience for sure
  • TM
    Tayloe McDonald
    Dec 8, 2025
    5.0
    Virgin Nisbit was incredibly helpful. I had multiple trade ins, purchases, and upgrades that took about 2 hours. Virgin kept the store open for half an hour after closing to make sure all transactions were completed. She was super helpful and kind, and made something that would have normally been stressful very easy.

Frequently Asked Questions About Verizon

What types of products and services does Verizon at 3031 Monument Rd offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, and award-winning customer service.

What are the store hours for Verizon at 3031 Monument Rd?

The store is open Monday through Saturday from 10:00 AM to 7:30 PM, and Sunday from 10:00 AM to 6:00 PM. Holiday hours may vary.