Verizon

Reviews

• HH

  Harry

  Jan 24, 2026
  1.0
  Store rep: Donald Eric I visited this Verizon location to resolve an issue with my phone and process an upgrade. Unfortunately, the experience was dominated by a prolonged and unnecessary sales discussion that prevented my actual service need from being addressed efficiently. For approximately 45 minutes, I was repeatedly encouraged by Donald Eric to add a fifth line to my family plan — despite clearly stating multiple times that my family of four does not need an additional line and that a projected savings of $3 per month was not relevant to my situation. The conversation became circular and increasingly frustrating, as my stated objective — upgrading my phone and resolving a device issue — was not being prioritized. I was also told that adding lines is something Verizon wants in order to increase lines in the market, which reinforced the feeling that the interaction was sales-driven rather than customer-focused. I came in for technical support and an upgrade, not plan expansion. Eventually, I was transferred to another associate who completed the transaction efficiently in about 15 minutes. However, due to the earlier delay and frustration, my original phone issue was not fully resolved. I have since been told the store will not address the remaining problem. I expect consultative service that aligns with a customer’s stated needs, not persistent upselling after a clear “no.” This experience fell short of that standard.
• BB

  Brent

  Dec 5, 2025
  5.0
  Great help
• A

  Елизар Новик

  Nov 17, 2025
  5.0
  I want say thank for Dakota because of his professionalism and high human abilities for helping us
• PT

  Paula Tyska

  Nov 12, 2025
  5.0
  Thank you Josh M.! I so appreciate the level of service you provided today. You went above and beyond. Best Verizon experience I've ever received.
• FM

  Frank Mergl

  Nov 2, 2025
  5.0
  Michael Kerrigan help provide us with information on international travel and setting up an account. He is very helpful and patient with us. Michael appeared to have a lot of experience on Verizon accounts and really appreciate his assistance.