Verizon

4.8
483 reviews
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Business Details

13820 Old Saint Augustine Rd, Jacksonville, FL
32258, United States
(904) 683-9564
https://shop.wirelesszone.com/fl/jacksonville/13820-old-saint-augustine-rd
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About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Wireless Zone, Verizon Authorized Retailer, Jacksonville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 13820 Old Saint Augustine Rd.

Details

  • Curbside pickupNot available

Location

Verizon
13820 Old Saint Augustine Rd, Jacksonville, FL
32258, United States

Hours

Reviews

4.8
480 reviews
5 stars
445
4 stars
10
3 stars
0
2 stars
7
1 star
18

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous customers praised the staff, particularly Jason, Aaron, Nick, and Makenzi, for their exceptional service, knowledge, and willingness to help.

Efficiency

Many reviews highlighted the quick and seamless service provided by employees, making phone upgrades and transfers easy for customers.

Knowledgeable Staff

Customers frequently noted the expertise of the staff, especially in troubleshooting issues and explaining plans and devices.

Positive Experiences

Overall, customers reported very positive experiences at the store, often mentioning their satisfaction with the assistance received.

Problem Resolution

Several reviews mentioned staff effectively resolving issues, whether related to billing, device setup, or technical problems.
  • CB
    Chris Bednar
    Nov 17, 2025
    5.0
    Jayson helped me take care of a problem with a promotion and quickly got it corrected. Was honest, easy to understand, and was very genuine. For anything Verizon related, Jayson is the man.
  • AK
    Alice K
    Nov 15, 2025
    5.0
    Great sales rep, Jayson. He can navigate through anything without a hitch. Very analytical when it comes to getting the best service and product deals. Honest. Make sure you have data from whatever source you have so he knows what rabbit hole you are talking about. Sales reps don't have access to all data streams. I found my in-store advisor and sales rep. #Holidays @Verizon #1salesrep
  • EP
    Emily Palacios
    Nov 4, 2025
    5.0
    Aaron S. did a great job helping us! Through several hours of calls back and forth to customer service he was kind and patient; a really crazy experience was made better because we had a great rep working with us. Thanks Aaron, E & A
  • S_
    Sirens _
    Oct 31, 2025
    5.0
    Overall perfect experience great customer service, friendly and simply broke down all my options for a new phone which was nice of him ended up saving 22$ monthly and gettin a new phone!
  • TB
    Taylor Bradham
    Oct 23, 2025
    5.0
    Very fast and easy service. Came in with my mom in need of a phone ASAP and Aaron was the best. He helped us with our process so smoothly and made everything very clear. My mom was very worried our bill would be messed up but he assured us it wouldn’t and he was right! Highly recommend this location!
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Frequently Asked Questions About Verizon

What services does Verizon at 13820 Old Saint Augustine Rd offer?

Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device activation, device financing, and more.

What are the opening hours for Verizon in Jacksonville?

The store is open Monday through Saturday from 10:00 AM to 7:30 PM, and Sunday from 10:00 AM to 6:00 PM.