Business Details
About
Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Jacksonville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 13820 Old Saint Augustine Rd.
Details
- Curbside pickupNot available
Location
Hours
Reviews
4.8
483 reviews
5 stars
447
4 stars
10
3 stars0
2 stars7
1 star
19
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous customers praised the staff, particularly Jason, Aaron, and Nick, for their exceptional knowledge, helpfulness, and willingness to go above and beyond to assist with phone issues and account management.
Product Knowledge
Many reviews highlighted the staff's expertise in explaining products and services, helping customers make informed decisions about their purchases.
Mixed Experiences
While most feedback was positive, some customers reported negative experiences related to order fulfillment and staff responsiveness, indicating inconsistency in service quality.
Store Environment
Customers appreciated the friendly and welcoming atmosphere of the store, contributing to a pleasant shopping experience.
- KJKylah Johnson1 day ago5.0I had a fantastic experience trading in my old iPhone for a new one today. Jason assisted me and my twin, and he was incredibly professional from start to finish. He was extremely patient, answered every single one of our questions, and we never felt rushed. If you're looking for great service, ask for Jason!
- RJRayna Johnson1 day ago5.0Jason was quick and professional! Made sure we got the best deal and made sure the process of changing phones was effortlessly
- SBStuart Barker4 days ago5.0If you need a Verizon store, go see Jay at the Bartram store. Jay was absolutely great to work with. Took his time with us and made sure we were well taken care during the process of switching over and getting new phones.
- AHAndrea HillDec 29, 20255.0Jason Dixon provided excellent customer service. He was very knowledgeable and patient. He stayed pass closing hours to make sure we were taken care of. I recommend you see Jason when visiting this location.
- DDDaleDec 24, 20251.0Wouldn't replace the P.O.S. Samsung phone they sold me - worse phone ever. Understaffed. Definitely my last Verizon purchase after 20+ years.
Frequently Asked Questions About Verizon
What services does Verizon at 13820 Old Saint Augustine Rd offer?
Verizon offers smartphones, tablets, Verizon home internet, tech accessories, connected devices, bill payments, new lines, upgrades, device activation, device financing, and more.
What are the opening hours for Verizon in Jacksonville?
The store is open Monday through Saturday from 10:00 AM to 7:30 PM, and Sunday from 10:00 AM to 6:00 PM.
Does Verizon offer in-store pickup for online orders?
Yes, Verizon offers in-store pickup for orders placed online.
What brands of devices and accessories can I find at Verizon Jacksonville?
You can find brands including Apple, Samsung, Google, Motorola, LG, Otterbox, Lifeproof, JBL, Jabra, Speck, ZTE, Nokia, AirPods, and more.
Does Verizon provide 5G network services?
Yes, Verizon offers the latest devices with Verizon network coverage, including 5G service for both consumers and businesses.
Can I schedule an appointment or order online at Verizon Jacksonville?
Yes, you can schedule appointments and shop online through their website or the My Verizon app.
What nearby places can customers visit before or after shopping at Verizon?
Nearby places include Bartram Liquors and Bartram Fine Wine & Liquor for drinks, Gretchen's Hallmark Shop and Lucy's Gift Boutique for gifts, and dining options like Tijuana Flats and Panera Bread.
Are there fitness or wellness centers near Verizon Jacksonville?
Yes, nearby fitness and wellness options include F45 Training Bartram Park gym, VIO Med Spa for skin care, and Dante's Salon for hair services.
Where can I find everyday essentials near Verizon Jacksonville?
Publix Super Market at The Shoppes of Bartram Park and Publix Pharmacy are close by for groceries and pharmacy needs.
Does Verizon Jacksonville offer support for business accounts and services?
Yes, Verizon provides services tailored for business accounts including new lines, upgrades, and wireless plans designed for business needs.