Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderWireless Zone
Wireless Zone, Verizon Authorized Retailer, Jacksonville, is your one stop shop for all of your phone and wireless service needs. We offer the latest devices with Verizon network coverage, including 5G service, for both consumers and businesses. Come to Wireless Zone for smartphones, tablets, Verizon home internet, tech accessories, connected devices, award-winning customer service, and more. Visit us at 10300 Southside Blvd.
Many customers praised the staff, particularly Robert, for their exceptional service, friendliness, and professionalism.
Employee Performance
Specific employees like LaTron, Darius, and Jason received multiple commendations for their helpfulness and knowledge.
Negative Experiences
Some customers reported issues with fees and poor service from certain employees, indicating inconsistency in customer experiences.
Store Environment
Overall, the store was described as welcoming and efficient, with many customers appreciating the quick service.
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RICHARD HARDIN
Feb 5, 2026
5.0
Gentleman that helped me at the store was very congenial and he had a smile on his face, which makes it very easy for you to walk in and ask for help. He was right to the point and he got me back on service and had a smile on my face and just two or three minutes and his name is J Jenkins. Thank you for having these kind of employees at your store.
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James Elliott
Feb 4, 2026
5.0
LaTron He was great and people like him is the reason we stay with Verizon Thank You
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Patricia Elliott
Feb 4, 2026
5.0
LaTron is the best, very helpful!!! Great customer service!!!!
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Drew Salgado
Jan 31, 2026
1.0
This verizon is a franchise. Do not buy your phone here. They charge 49.99 for a bogus fee called Ready?Go! Package for them to apparently unbox your phone. Ive always ordered my phones from Verizons website and never incurred any bogus fees to setup the cellphone. David told us when we paid this was the activation fee for the line. Today I received a 40 dollar activation fee on my bill. If you buy a phone, use the website and pick in-store pickup or delivery. You wont be scammed with this fee.
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Katharine Roszkowsli
Jan 27, 2026
5.0
LaTron was amazing and he helped me out so much. Very informative and answered every question I had. I would definitely come back again.