Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Jacksonville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.9
324 reviews
5 stars
197
4 stars
31
3 stars
17
2 stars
14
1 star
65
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the helpfulness and friendliness of staff, particularly mentioning individuals like Jonathan, Earl, and Laura for their exceptional service.
Staff Knowledge
Several reviews highlighted the staff's knowledge and ability to resolve issues efficiently, with specific mentions of employees like Zach and Connor.
Long Wait Times
Numerous customers expressed frustration over long wait times, often citing understaffing as a significant issue during busy periods.
Mixed Experiences
While many customers had positive interactions, there were notable complaints about rude management and poor service from certain staff members, leading to a mixed overall experience.
Store Operations
Some reviews indicated issues with store hours and operational efficiency, including instances of the store being closed early or not adhering to posted hours.
- EEElika Edwards4 days ago5.0Thank you Chris for the stellar customer service. We were in and out in less than 20 min and he made sure all our needs were taken care of. Came from the Regnecy store where though we scheduled our appointment we were waiting an extra 30 min and from the looks of it were not going to be seen any time soon. From the moment we walked in Chris made us feel like we had his undivided attention and made sure our purchases were what we really wanted. This place deserves five stars.
- AKAndrew Kerek5 days ago5.0Aaron is a solid dude really funny and helped out through 2 hour long process due to a a faulty ai program really cool dude and was very helpful
- NJNatalie JacksonNov 17, 20255.0Earl Chaney Jr. is the best customer service rep you could possibly get. He was so kind and funny and helped me get the best deal possible. This is the man you want helping you in Verizon stores. Put him in a commercial, give him a raise, he's the one folks. He is the one you want representing all of Verizon.
- BBBlake BonhamOct 30, 20255.0Just had an incredible experience here at Verizon. Jonathan was super helpful and friendly. I would absolutely suggest asking for him by name.
- EVEmpress VittaOct 26, 20255.0They Helped Me With My Services, Very good environment and professional & was fast I with everything I take care of, all the staff was on it. Even as I was waiting, helping the others but taking their time with each client to make sure they’re devices are working properly.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon Jacksonville location?
The Verizon store in Jacksonville is open Monday to Friday from 10:00 AM to 8:00 PM, Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.
What products and brands does Verizon Jacksonville offer?
Verizon Jacksonville offers 5G smartphones including Apple iPhone 15, Google Pixel 8, Samsung Galaxy S23, and products from Motorola, Kyocera, and TCL, along with business cell phones, mobile hotspots, tablets, and laptops.
How can I schedule an appointment at the Verizon Jacksonville store?
You can schedule an in-store appointment online through Verizon's website or using the My Verizon app.
What pickup and delivery options does Verizon Jacksonville provide?
Verizon offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery in select areas for online orders.
Does Verizon Jacksonville accept mobile NFC payments and debit cards?
Yes, Verizon Jacksonville accepts mobile NFC payments, debit cards, and checks, and does not require cash-only payments.
What services are available at Verizon Jacksonville?
The store offers mobile plans, wireless internet plans, and voice plans suitable for individual and business needs.
Which nearby dining options can I explore when visiting Verizon Jacksonville?
Nearby restaurants include BRIO Tuscan Grille Jacksonville, Sugar Factory, Moxie Kitchen + Cocktails, Prati Italia, 5th Element Indian Restaurant, and The Original Pancake House among others.
Are there retail stores close to Verizon Jacksonville for shopping after your visit?
Yes, you can visit nearby retailers such as Kirkland's for home decor, Nordstrom Rack for clothing and shoes, and L Jarrard Custom Clothier for designer clothing.
What nearby entertainment and leisure places are close to Verizon Jacksonville?
You can enjoy arts and crafts at Pinot's Palette or visit SUITE Jacksonville, a local dance club offering arts and entertainment nearby.
How can nearby places help customers plan their visit to Verizon Jacksonville?
Customers can combine their Verizon visit with dining at local restaurants like BurgerFi or enjoy shopping trips to stores like Ethan Allen furniture or 1st Place Sports shoe store, making the trip convenient and enjoyable.