Geek Squad

Reviews

• WW

  West Works

  May 26, 2025
  1.0
  Brought my daughters car in to have front and back dash cam installed. When I spoke to the tech before installation, I told him it was important that they didn't run the wires across the air bags in the frame, but he didn't listen. The job was done shoty and they tried to cram all the extra wires into the roof instead of down at the firewall. When I confronted them about running wires across the Air bags and advising them this was a safety hazard, they didn't care and said they do it all the time. The manager "Ray" said their people were trained on this and sent to school to learn this. So I called The Toyota service department at Arlington Toyota just to verify and the tech said no you never run wires across the air bag. I have since received email from the camera kit manufacture that says you never do this as well. I told Ray I wanted to speak to his manager since no one wanted to refund my money, he said they were on medical leave (or something to that effect) and I asked who was above that and he said Corporate (which doesn't exist and has no email or phone number). I told him I wasn't signing for the work since it was exactly the opposite of what I asked them to do, and I would be reaching out to my lawyer about this. He asked me to step outside (not sure why) but I stepped out to call my lawyer. When I came inside I was just ready to leave. They make you prepay for the crappy work they do, so basically they have stole my money at this point. Ray says to wait, the installation manager is going to come talk to me. My Appointment was at 10:45 am at this point its 12:30 pm. they had me stand around in the garage for another 30 mins until I finally just gave up and left at 1 pm. No one was coming to talk to me. I have filed a complaint with the BBB. I now have to find a place to fix the crappy work they did and make my daughters car safe to drive. Thanks for not knowing your job. Attached is how it should have been ran. They Charged me $107 to screw up the installation.
• DW

  David Weldon

  Oct 29, 2022
  5.0
  THE GEEK SQUAD AT THIS LOCATION IS THE ABSOLUTE BEST. Marcus has not only the most quality of knowledge for absolutely everything, but his service is unparalleled. I’ve spent probably weeks researching things to try to learn what to do if I had a computer problem, WITHIN 5 MINUTES THIS GUY HAD ME GOOD TO GO. On top of that, he went above board and even helped me with other aspects. PICK HIMMM
• DS

  David skipper (skip)

  Jan 2, 2022
  2.0
  It was ok
• AW

  A REGULAR GUY NAMED WOODDRO

  Oct 22, 2019
  3.0
  SLOW

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