Best Buy

Reviews

• AH

  arleen Hernandez

  2 days ago
  5.0
  After considering different options for appliances a decision was made. Andy, Mellisa and Chris T. Thank you so much for working with us and help us through the whole process.
• OM

  Obrey McPherson

  3 days ago
  1.0
  I am writing this review to express my deep disappointment regarding my recent experiences at your store. That I have been a loyal customer of Best Buy for over 23 years, purchasing appliances, televisions, gaming systems for my children, computers, laptops, gym equipment, and more. Until last week, I had never encountered any issues with customer service. However, on Wednesday, February 18, 2026, I visited the store to purchase a printer for my office. During that visit, not a single employee acknowledged me. No one greeted me or asked if I needed assistance. Several employees made eye contact with me, turned away, or walked directly past me without offering help. At one point, a caucasian woman walked up a few feet away from me. The same employee who had just walked past me went directly to her and asked if she needed assistance. She informed him that I had been there before her. Instead of assisting me, he walked away toward the back of the store without saying a word. I left feeling disrespected, disappointed, and overlooked. I considered contacting store management the following day, but unfortunately time passed and I did not follow through. Today, February 23, 2026, I returned to the store, and the exact same experience occurred - this time involving different employees. Again, I was not acknowledged or offered assistance. At this point, it is difficult not to feel that I am being treated differently. The pattern of behavior across two separate visits raises serious concerns for me. When I asked to speak with a manager, I was met with what felt like dismissive behavior. The employee appeared to bring over another coworker who acted as if they were the manager, displaying an indifferent and unconcerned attitude. This only added to my frustration. After more than two decade of loyal patronage, I find this treatment unacceptable. I have since contacted Best Buy Corporate and will also be filing a complaint with the Better Business Bureau. I will also be sharing my experience publicly to ensure this matter is addressed appropriately. I am requesting a formal investigation into these incidents, clarification regarding who was on duty during my visits, and a written response explaining how this matter will be handled to ensure no other customer experiences similar treatment. This situation will not go unresolved. I expect to be treated with the same courtesy and respect afforded to every customer who walks through your doors.
• DH

  Dwight Haughton

  Feb 17, 2026
  5.0
  Very organized environment, there’s someone pretty much at every corner to assist. And since I’ve been going here there’s always someone at the entrance to greet you.
• BW

  Bri Williams

  Feb 16, 2026
  1.0
  Geek Squad is the only helpful service in my opinion with this store. Best Buy as a whole… your employees don’t talk when you enter the store. They stare at you, talk amongst themselves, and follow you instead of asking if you need help. I’ll be finding somewhere else to shop. This isn’t the Best Buy it used to be. Walmart employees are alittle better than this. This is crazy and this store in particular… yall have officially lost my business 💯
• NR

  Nancy Robinson

  Jan 30, 2026
  1.0
  Had an appointment only to arrive and be told that the tech(s) called out and they could not do anything “Apple” this is not the first time I have experienced this at this location. The associate that checked me in(unable to tell you who that is because they were not wearing a name tag ) responded with well Apple can handle this. If I wanted to drive all the way to the Apple Store, I would have. Absolute waste of my time.

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