Best Buy

4.0
3007 reviews
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Business Details

13141 City Station Dr, Jacksonville, FL
32218, United States
(904) 714-6087
https://stores.bestbuy.com/fl/jacksonville/13141-city-station-dr-1475.html/?ref=NS&loc=ns100
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Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
13141 City Station Dr, Jacksonville, FL
32218, United States

Hours

Reviews

4.0
3,007 reviews
5 stars
1,558
4 stars
697
3 stars
340
2 stars
151
1 star
261

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some customers praised helpful staff, others reported poor service and long wait times.

Product Availability

Several customers expressed frustration with product availability and inventory issues, noting that items were often out of stock or not as advertised.

Staff Knowledge

While some employees were noted for their expertise and helpfulness, others were criticized for being unknowledgeable or unresponsive.

Store Experience

The store environment received positive remarks for cleanliness and organization, but some customers reported issues with staff engagement and assistance.

Geek Squad Issues

Multiple reviews highlighted dissatisfaction with Geek Squad services, particularly regarding installation and support, leading to customer frustration.
  • MR
    Martin Rodriguez
    1 day ago
    5.0
    I went to purchase a laptop and came out with an awesome deal thanks to Matthew in the computer department. He was very knowledgeable and steered me in the right direction. Thank you
  • LS
    Lashonda Sheppard
    Nov 14, 2025
    5.0
    I ordered online. The service was very quick.
  • SS
    Shaneel Sanders
    Nov 9, 2025
    1.0
    The return policy is absolutely ridiculous. I am so beyond annoyed. I ordered toner online for pick up because I needed it same day, and it showed that one toner was available. After I ordered, I received an email stating that the toner was not in stock. I tried canceling over the phone and the wait time with the phone call was such a waste of time. I waited over an half an hour to cancel my order and I was transferred 4 times (given the run around about which department had the ability to cancel.
  • SG
    steven gibson
    Oct 26, 2025
    5.0
    Had to return Shokz mini run pro with warranty. Somehow when I purchased the Shokz about a year ago at another Best Buy location the warranty was cancelled; not sure why it was cancelled. The manager on duty…Kevin was very helpful, accommodating and fixed the issue. After the issue was fixed, the return was granted and another warranty was purchased. I left this Best Buy location completely satisfied knowing Best Buy covered the error from the previous purchase. Thank you again to the MOD.
  • LR
    Lindsay Robinson
    Oct 25, 2025
    2.0
    Came here for a pick up order of one item and the checkout employee was on the phone on speaker with somebody cursing and yelling on the other line and continue to have the conversation for minutes on end while not assisting. Took 10 minutes to retrieve the pick up order.
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Frequently Asked Questions About Best Buy

What products and services does Best Buy in Jacksonville offer?

Best Buy in Jacksonville offers TVs, computers, appliances, and more with expert advice, same day pickup, and Geek Squad support.

What are the hours of operation for Best Buy at 13141 City Station Dr?

The store is open Monday through Saturday from 10:00 AM to 9:00 PM and Sunday from 10:00 AM to 8:00 PM.