Business Details
About
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
4.1
3,556 reviews
5 stars
2,021
4 stars
726
3 stars
333
2 stars
133
1 star
343
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for their knowledge and helpfulness, others were reported as rude or unprofessional.
Product Availability
Customers expressed frustration with product availability and issues with online orders, including cancellations and incorrect stock information.
Store Experience
The store environment received positive remarks for cleanliness and organization, but some customers noted cluttered aisles and difficulty navigating.
Return Policy
Several customers were dissatisfied with the return policy, citing issues with returns and exchanges, particularly for high-value items.
- TMTroy McGee3 days ago5.0Great selection, great service, what else could you ask for?
- BYBrenda Yarnold4 days ago1.0⭐☆☆☆☆ I’m extremely frustrated with my recent experience at Best Buy. I dropped my phone off for repair on Sunday, 1/4, and picked up the replacement phone on Thursday, the 8th. At pickup, the associate essentially handed me the phone with no explanation about backup, data transfer, or next steps. Now it’s 7pm, updates are running, and my phone is telling me I must have my OLD phone physically near the NEW phone to transfer my data — information that would have been critical to know before leaving the store. It got worse. I asked for help finding a case for the new phone. The associate couldn’t even identify what phone model I had. After about 15 minutes, he finally found a case that fit — great. Then he removed my phone from the case, put it back on the shelf, and said, “so you can look here,” leaving me standing there confused. I had also clearly told him I wanted to buy a new Apple Watch, which was never followed up on at all. Finally, when I dropped my phone off, I was told there would be no charge. At pickup, I was charged $99. When I questioned it, the response was: “Oh, sometimes that just happens.” That is not an acceptable explanation. This experience felt disorganized, dismissive, and careless. I left with more problems than I arrived with — and now I’m spending my evening trying to fix issues that should have been handled in-store. Very disappointing.
- WBWilliam Balbuena5 days ago5.0They were very fast, friendly and efficient. What more can u ask for.
- AHAndrew HarveyJan 5, 20262.0I walked in to get an item that was supposedly in stock. When I got there, there wasn't any workers in sight. A cell phone rep helped me, and the item was not in stock. What a wasted drive.
- JPJonathan PalmerDec 15, 20255.0Sarah has always been a pleasure to run into and handle all of our transactions and any questions we might have. Even if she can't answer them she knows exactly who to go to get the answer without question.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy located at 9930 Southside Blvd, Jacksonville?
You can shop TVs, computers, appliances, and more at Best Buy. They offer expert advice and Geek Squad support.
What are the store hours for Best Buy in Jacksonville?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup at their Jacksonville location?
Yes, Best Buy offers curbside pickup service.
Is there wheelchair access available at the Best Buy store?
Yes, Best Buy has a wheelchair-accessible entrance.
Can I get repairs or service support at Best Buy Jacksonville?
Yes, Best Buy provides service and repair through their in-store Geek Squad support.
What payment methods are accepted at Best Buy in Jacksonville?
Best Buy accepts debit cards and checks; cash is not required only.
Are there any nearby electronics or phone stores close to Best Buy?
Nearby electronics-related stores include T-Mobile and Geek Squad, both offering mobile phones and electronics services.
What family-friendly attractions are near Best Buy at the Avenues Mall area?
The Liberty Express Train and Urban Air Trampoline and Adventure Park are nearby attractions perfect for families and kids.
Where can I grab a meal or coffee near the Best Buy store?
Nearby options include Starbucks for coffee, Jersey Mike's Subs for sandwiches, Chick-fil-A, Moe’s Southwest Grill, and Newts for dining.
Does Best Buy have an online presence where I can find deals and store information?
Yes, you can find deals and store details on their official site and social media including Facebook, Instagram, and Twitter.