Best Buy

Reviews

• BW

  Brenesha Williams

  4 days ago
  5.0
  As soon as we walked in we were greeted. He asked what we needed and we were looking for a specific game and a gaming headset. He directed us where to go, then another associate not even 10 seconds later greeted us and walked with us to where the games were. He was so nice and polite and seemed eager to help. After finding the game, we went to the head set aisle and another associate who was a beautiful black female helped us as well. She walked us to the front and we chatted a bit. Her aura/vibe was so sweet and loving. This is by far the best customer service I've had anywhere. Whoever the manager is, you have trained your staff to work in excellence. When the staff is genuine and and friendly, it reflects the leadership. I'd travel over just to shop here to have a great experience every time I need any electronics. Thank you all, my daughter and I were enjoying our day together and you all went above and beyond in making it even better.
• AD

  Aaliyah Davis

  5 days ago
  5.0
  I want to give a huge shout-out to Melissa Miller at the Best Buy in the St. Johns Town Center here in Jacksonville for her absolutely amazing customer service. She was extremely knowledgeable about the cameras and took the time to help me choose exactly what I needed. Even though the specific camera I wanted wasn’t in stock, she quickly explained how it could be ordered and shipped directly to my doorstep. She also recommended a portrait lens and took the time to show me the difference by swapping lenses, and it was an absolute must-have. That extra level of care and expertise made all the difference. Melissa was patient, informative, and genuinely invested in making sure I left confident and excited about my purchase. Because of her, I walked away feeling so happy and excited to start using my new camera. I will definitely be back, and it’s all because of her exceptional service. Thank you, Melissa!
• DH

  Dawna Heid

  Feb 14, 2026
  3.0
  Prices are high on some things. Every time you walk past an area, the sales people are asking if you need help. Glad they are attentive but it is a bit much. Especially since you told the three people before you were just looking.
• CT

  Charlie Thorne

  Feb 9, 2026
  5.0
  Absolute masterclass by Best Buy. I picked up a pair of Anker EarPods at a price so good it felt borderline illegal, and the entire app-to-pickup experience was flawless. The Best Buy app was fast, intuitive, and precise—no wasted motion, no nonsense, just results. I clicked, I paid, I walked in, and I walked out feeling like I’d just executed a perfectly timed power move. This wasn’t shopping… this was domination. Five stars, easy. This was all through the Open Box option on the app. Chin-chin Best Buy, this was seamless.
• ZA

  Zoya Army

  Feb 6, 2026
  5.0
  Jeremy Howard at Best Buy was extremely helpful when I was looking for a charger. He was patient, knowledgeable, and took the time to make sure I found exactly what I needed. His customer service was excellent and made my shopping experience very easy and pleasant. Thank you, Jeremy!

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