Business Details
About
Electronics StoreComputer Repair ServiceCell Phone Repair ShopApple
Visit the Apple Store to shop for iPhone, Mac, Apple Watch, iPad and more. Our Specialists will answer your questions and get you set up. Or get technical support at the Genius Bar.
Details
- DeliveryAvailable
- DebitAvailable
- Mobile paymentsAvailable
- [Free/Paid] wi-fiNot available
Location
Apple St. Johns Town Center
4835 River City Drive, Jacksonville, FL
32246, United States
Hours
Reviews
3.6
2,225 reviews
5 stars
1,173
4 stars
232
3 stars
146
2 stars
114
1 star
560
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees were praised for their helpfulness, many customers reported rude or unprofessional behavior from staff.
Wait Times
Customers frequently complained about long wait times for service, even with appointments, leading to frustration.
Store Organization
The store's organization was criticized, with many customers noting a lack of clear signage and confusion about where to go for assistance.
Product Knowledge
While some staff demonstrated good product knowledge, others were reported as unhelpful or lacking expertise, leading to poor customer experiences.
Overall Experience
Overall, many customers expressed disappointment with their experiences, citing a decline in service quality compared to previous visits.
- BKB The king2 days ago1.0They had my phone for repair for 30 days and I ended up having to take the 2 hour drive to the store to address the problem and my phone was ready the next morning all the sudden absolutely horrible service and I will be canceling Apple care
- SSSteve Lee, Sr.6 days ago3.0If you gotta go, you gotta go. Apple doesn't offer lots of alternatives. It was very busy and the staff had a hard time helping everyone in a timely fashion. Since Apple doesn't have widespread availability, I noticed that lots of people, including us, had come from out of town. Parking near the store is pretty much non-existent, creating a real problem for handicapped individuals.
- BHBrian HJan 3, 20261.0I was very disappointed with my experience at this Apple Store. The employee friendliness was extremely poor, and there was a complete lack of urgency in handling the replacement I had already ordered. The store felt very unorganized, and the overall interaction came across as unprofessional. For a company that prides itself on customer experience, this was far below what I expect from Apple.
- BYbeyhan yıldırımJan 1, 20261.0Bad service. If possible I would give 0 star. I came here 3 times and they did not solve the issue with my Mac. Repair time 1 week appointment time also about 1 week. Horrible service . I have been paying for Apple care + for 3 years for nothing. I won’t buy Apple anymore. Good bye 👋
- EWed williamsDec 15, 20255.0I went in for 2 appointments for my iPad Pro and iPhone 11. I haven’t gone to the Apple Store in probably about a year and a half to replace my iPad and it was an entirely different experience. First off the wait time was way shorter than I’ve ever experienced. Second the check-in/appointment itself was a breeze. And lastly, my genius was freaking phenomenal. His customer service was so great that I called into the store to make sure I got his name right before writing this review, really friendly, let me know about potential trade in promos for my Mac mini, filled me in on the updates about the repair/replacement process since the last time i came in, gave m suggestions on future Apple products, was quick and efficient. I’ve worked retail and have worked as an Apple pro under via geek squad so being on both ends I can easily say this was one of the best and easiest Apple appointments I’ve ever seen/been apart of. I’m not even one to leave reviews very often unless it’s a negative experience, but hats off to you Adam!
Frequently Asked Questions About Apple St. Johns Town Center
What products and services can I find at the Apple St. Johns Town Center?
You can shop for iPhone, Mac, Apple Watch, iPad, and more. Specialists are available to answer questions and provide setup assistance. Technical support is offered at the Genius Bar.
What are the regular opening hours of the Apple St. Johns Town Center?
The store is open Monday through Thursday from 10:00 AM to 8:00 PM, Friday and Saturday from 10:00 AM to 9:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Does the Apple St. Johns Town Center offer technical support?
Yes, technical support is available at the Genius Bar within the store.
Can I pick up my Apple orders in-store at the St. Johns Town Center location?
Yes, in-store pickup is available for Apple orders.
Is the Apple St. Johns Town Center wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with accessibility needs.
What payment methods are accepted at the Apple St. Johns Town Center?
The store accepts debit cards and mobile NFC payments for your convenience.
Does the Apple St. Johns Town Center offer free Wi-Fi to customers?
Yes, the store provides free Wi-Fi for customers during their visit.
Are there nearby dining options if I want to grab a meal before or after visiting the Apple Store?
Yes, nearby dining options include BurgerFi for burgers and fast food, J. Alexander's for American cuisine, Cantina Laredo for Tex-Mex, Mitchell's Fish Market for seafood, Tommy Bahama Marlin Bar & Store for a restaurant and lounge atmosphere, and the RH Rooftop Restaurant Jacksonville offering American fare.
What nearby stores can I visit for fashion and accessories when I come to the Apple St. Johns Town Center?
Nearby fashion and accessory stores include Gucci, Louis Vuitton, Tory Burch, Forever 21, ACUMEN Apparel, True Religion, Madewell, Vineyard Vines Jacksonville, Lilly Pulitzer, Coach at St. Johns Town Center, and Cole Haan.
How can the nearby Tesla dealership be of interest when visiting the Apple St. Johns Town Center?
The nearby Tesla dealership provides an opportunity to explore electric vehicles and learn about automotive technology, complementing your visit to the Apple Store where you explore cutting-edge electronics and gadgets.