Best Buy

Reviews

• DD

  DARCY

  3 days ago
  1.0
  I visited the store because my elderly grandmother urgently needed a restroom. At first, a staff member said there was a restroom. When I stepped outside to call my grandmother, he came after me and denied access, saying the restroom was only for customers who made a purchase. I did not mention any disability; however, even as an elderly person, the treatment was completely inappropriate. I ask to take action, as the staff misled me and failed to show basic respect toward an elderly customer.
• HH

  Haley Huffaker

  3 days ago
  5.0
  John the supervisor is great! Super knowledgeable and helpful in stressful situations!
• TT

  Tom

  4 days ago
  1.0
  Impossible to speak with a human. You get an ai who doesn’t understand anything then get transferred to Mumbai where they don’t understand anything. Infuriating experience.
• JD

  Josh Dorsey

  Apr 1, 2026
  1.0
  Now on our second attempt to get a TV delivered, waited all day for them to show up just for them to cancel with no reason customer service had no answers. The manager said he could just refund us the money, no answers except to cancel the order. terrible customer service. Would recommend going anywhere else for tv.
• JU

  Jacob Ugron

  Mar 7, 2026
  2.0
  ***MATT WHO WAS WORKING THE GREETING KIOSK WAS AWESOME AND THIS DOES NOT REFLECT ON HIM HES THE ONLY REASON ITS NOT 1 STAR*** I needed a radio harness, looked it up online had the part number and everything. Walked into the store asked Arianna where it would be she hurriedly pointed me to the other corner of the store and returned to customer service where she was chatting with her coworker. Went to the other portion of the store the guy in that section was in the install bay on his phone not helping anyone. Tapped the glass and he didn’t move. Walked back up to the front and found Matt who very quickly got my item pulled because it was in the install bay so I physically couldn’t have gotten it. Went back to customer service to pay and Arriana and the other gentleman talked through the whole transaction. I then waited for my receipt for a moment until their conversation ended and his response was “oh my bad it went to your email” outside of Matt who was awesome, very poor customer service. Had I not needed that part today I would’ve ordered off Amazon.

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