Verizon

Reviews

• IM

  ISMAEL MENDEZ

  6 days ago
  1.0
  Fui a Buscar ayuda a está oficina, el empleado fue poco Profesional, Solo con una pregunta se molesto... Solo porque quería cambiar mi metodo de Pagó... No sé el nombre pero iré averigar y lo reportare...11-17-25 10:20am
• JH

  John Holiday

  Nov 6, 2025
  1.0
  i went to the store inconvenience they just standing there doesn’t do no ground work i placed a online order they lied saying its pending the manager ceaser never even accepted it for me as a manager they suck they are a trash company and trash store do not come here - andrew h
• GR

  Gerard Restaino

  Oct 31, 2025
  1.0
  Upon entering the store, I was met with a lack of acknowledgment and was scrutinized as if I had entered the establishment solely for the purpose of expressing my dissatisfaction. I informed the representative that I had recently transferred to Verizon and had purchased the 14 Pro Max. However, I have found the phone to be unsatisfactory and wish to exchange it for a different model. The representative abruptly terminated our conversation and instructed me to contact customer service. Regrettably, they failed to access my account and provide me with the necessary information based on our interaction. Consequently, I have decided to transfer my account back to AT&T.
• OO

  ohc ohc

  Oct 14, 2025
  5.0
  I am absolutely shocked by the disrespect and rudeness with which Verizon agent Cesar Cuervo treats people who come into the store seeking to resolve a specific issue with their wireless company, only to find a completely uneducated and disrespectful man. I truly cannot understand how Verizon allows this to happen in one of its stores because, by the way, if you continue reading other reviews, you will find many opinions similar to mine about this person. In addition to this comment, I am going to file a formal complaint with Verizon's customer service department and I will follow up on my complaint. I will not allow anyone to disrespect me or try to humiliate me, especially considering I am paying for a very expensive service, and Verizon does not take the time to read these reviews or take action against people like Cesar Cuervo so that we, the customers, have the minimum level of respect and satisfaction when we go to a Verizon store. This agent was so rude that I had to ask someone else to provide the service. He also doesn't have the slightest idea about what he's doing. He's a terrible agent, has zero training, is extremely rude, and displays a high level of disrespect toward customers.
• LU

  Lewis Urtarte

  Sep 22, 2025
  1.0
  Bad customer service.

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