Verizon

Reviews

• CG

  Christine Gonzalez

  5 days ago
  5.0
  They always have a wait time but it's well organized and toke goes by quick as you shop and look around they also have charger ports for you to charge your phone as you wait.
• DC

  Daylin Duartes Chirino

  6 days ago
  1.0
  La experiencia en esa oficina de VERIZON fue lo peor los trabajadores siempre hablando entre ellos , te dicen espera q hubo un problema en el sistema y te dejan esperando por mucho tiempo Cuando tienes q ir para cualquier servicio te pasas casi todo el día para nada de verdad súper decepcionada desde mi experiencia fue en esa oficina
• DR

  D R

  Nov 8, 2025
  5.0
  Thank you Verizon and Thank you Edel for providing Premier Customer Service today during our visit to your store. Recommending this location and ask for Edel. Excellent Job Well done !
• TR

  Tania M. Ruiseco

  Oct 29, 2025
  5.0
  Quiero expresar mi más sincero agradecimiento a Amilcar (AJ) Reyes del Verizon Hialeah Store por ofrecer una experiencia excepcional que superó todas nuestras expectativas. Desde el primer momento, AJ demostró un nivel de profesionalismo, paciencia y conocimiento que refleja perfectamente los valores de Verizon Wireless. Gracias a su dedicación y su excelente actitud de servicio, mi familia y yo tomamos la decisión de cambiar de AT&T a Verizon, una decisión que hoy celebramos con total satisfacción. AJ se tomó el tiempo de entender nuestras necesidades, explicó cada detalle con claridad y honestidad, y nos ayudó a encontrar el plan perfecto para nosotros. Su trato fue respetuoso, amable y genuino, haciendo evidente su compromiso con brindar una atención centrada en el cliente. Además, su entusiasmo por la marca nos inspiró y nos hizo sentir que no solo estábamos cambiando de compañía, sino uniéndonos a una comunidad que realmente se preocupa por sus clientes. Gracias, AJ, por tu excelencia, liderazgo y pasión por el servicio. Empleados como tú son los que hacen que Verizon se destaque como la mejor compañía de telecomunicaciones en el país. — Un cliente muy satisfecho y ahora orgullosamente parte de la familia Verizon.
• NN

  Natalie

  Oct 29, 2025
  5.0
  My family and I recently made the switch to Verizon, and I can say with complete confidence that it was one of the best customer experiences we’ve ever had — all thanks to Amilcar (AJ) Reyes. From the moment we met him, AJ demonstrated an extraordinary level of professionalism, patience, and care that immediately set him apart. He truly exemplifies Verizon’s core values of Trust, Care, Excellence, Integrity, Respect, and Accountability in everything he does. AJ took the time to truly listen to our needs — not just what phones or plans we were interested in, but how our family actually uses technology in daily life. He walked us through every option in detail, explained each feature and promotion clearly, and never once made us feel pressured or rushed. Instead, he made sure we understood our choices fully, so we could make the best decisions for our family. That kind of honesty and transparency built immediate trust, and it’s rare to find someone so committed to making sure customers feel informed and comfortable. What stood out most was AJ’s genuine care and commitment to service. He treated us as people, not just customers. Whether it was setting up our new devices, transferring data, or double-checking each account detail, AJ handled everything with precision and pride. His attention to detail was impeccable, and his calm, kind demeanor made the entire experience feel effortless — even though he was doing a lot of behind-the-scenes work to make it that way. It’s clear that AJ holds himself to a standard of excellence. He anticipates needs before you even have to ask, and he makes sure every aspect of the process is smooth from start to finish. He embodies true integrity — doing the right thing for the customer, even when it takes extra time or effort. It’s refreshing to see someone so committed to doing their job not just well, but exceptionally well. I also want to give a special shoutout to his manager, Alejandra, whose leadership shines through in the way her team operates. She was kind, attentive, and clearly creates an environment where employees like AJ can thrive. You can see her influence in the professionalism, teamwork, and respect that fill the store. It’s rare to find a manager so genuinely engaged and supportive, and it makes a world of difference for customers and employees alike. Thanks to AJ and Alejandra, our switch to Verizon wasn’t just a transaction — it was a reminder that true customer service still exists. They represent everything a company could hope for in its team: knowledgeable, trustworthy, and deeply committed to caring for people. Verizon is incredibly fortunate to have them both.

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