Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Gainesville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
1,594 reviews
5 stars
1,476
4 stars
38
3 stars13
2 stars19
1 star
48
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some customers praised individual representatives for their helpfulness and patience, others reported feeling ignored or unacknowledged.
Staff Performance
Several employees, particularly Brandon, Damar, and Marcos, received high praise for their professionalism and ability to resolve issues efficiently.
Store Environment
Customers noted issues with the store's cleanliness and overcrowding, which affected their overall experience.
Problem Resolution
Many customers appreciated the staff's ability to resolve technical issues with their devices quickly and effectively.
- JFJesse F2 days ago1.0Sat in the queue for well over an hour to pay my phone bill, zero acknowledgement from staff the entire time. Seriously unprofessional, 5 members of staff on and all of them taking over an hour to help each customer. What a huge waste of time
- LSLone StallionDec 9, 20251.0The worst customer service I've ever dealt with. By the way found my phone! And it charges shout out to galaxy still works was left out in the rain
- KHKaren C HandeNov 27, 20254.0A Cellular store: not a Company store.
- MJMonique JonesNov 26, 20251.0Came in to pay my bill . Was told I needed to pay in cash . I left the store to grab cash just to return shortly after 7 to a closed building . I was told they closed at 8p . The guy knew my bill was due . Come tomorrow my service will be interrupted as well as another late fee added . Verizon is starting to seem more scammish than anything . If they’re not messing up your bill it’s always something . And this is why I left the first time .
- CCCloud CreativeNov 17, 20255.0Awesome branch. Great services and can resolve issues with positive results.
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store at 2612 Nw 13th Street?
You can shop for wireless devices and accessories from brands like Apple, Samsung, Motorola, Google, LG, HTC, Asus, and Verizon Wireless.
What services does this Verizon location offer?
They provide Verizon wireless plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and Verizon Wireless services.
What are the store hours for Verizon at 2612 Nw 13th Street?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online order at the Verizon store?
Yes, the store offers both in-store and curbside pickup services for your convenience.
Do I need an appointment to visit the Verizon store?
No appointment is required to visit this Verizon Authorized Retailer location.
What payment options are accepted at this Verizon store?
You can pay using American Express, Discover, MasterCard, and Visa credit cards.
How can the nearby Gainesville Mall help me during my visit to Verizon?
If you want to combine shopping trips, you can visit Gainesville Mall for clothing and shopping before or after your Verizon visit since it is nearby.
Are there nearby restaurants where I can eat before or after my visit to the Verizon store?
Yes, nearby options include Fazoli's for fast food, Tropical Smoothie Cafe for cafe-style meals and smoothies, Firehouse Subs for sandwiches, Wendy's for burgers, and Piccadilly for general restaurant dining.
Is there a hotel close to the Verizon store if I need accommodation?
Yes, nearby hotels include Knights Inn Gainesville, Kampus Inn by OYO Gainesville University Area, and Knights Inn of Gainesville University of Florida/Shands Hospital for convenient overnight stays.
How can I contact the Gainesville Verizon store for support or inquiries?
You can call them at +1 352-335-0569 or email CustomerService@cellularsales.com for assistance.