Business Details
About
Cell Phone StoreElectronics StoreTelephone CompanyInternet Service Provider
Cellular Sales is Gainesville’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.8
1,590 reviews
5 stars
1,476
4 stars
37
3 stars13
2 stars19
1 star
45
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for their helpfulness, patience, and professionalism, particularly highlighting individuals like Brandon, Damar, and Marcos.
Efficiency
Customers frequently noted quick service and efficient problem resolution, with many expressing satisfaction at being helped promptly without long waits.
Mixed Experiences
While many reviews were positive, some customers reported issues with miscommunication and dissatisfaction with Verizon's overall service, particularly regarding billing and promotions.
Store Environment
Several reviews mentioned the store being crowded, which sometimes affected the customer experience, although many appreciated the friendly atmosphere.
Technical Support
Customers expressed gratitude for the technical assistance provided, with many issues being resolved quickly, enhancing their overall experience.
- CCCloud CreativeNov 17, 20255.0Awesome branch. Great services and can resolve issues with positive results.
- KSkim schrimmelNov 12, 20255.0I had issues with my wifi. He straightened me out . The whole thing was my fault. Glad we stopped by here. They always know how to help me
- FGFranklin GilbertNov 7, 20255.0I had a lot of issues with my phone. It was a problem getting to my contacts. He fixed it and made it aot simpler for me. I was worried I lost them all. Glad I didn't
- RWreginald woodsNov 6, 20251.0Just switched to Verizon, the service is good but the customer service is trash. This would be my second store walking into and being just feeling like a burden. This time I wasn’t even acknowledged. There was two sales reps both had customers in front of them. I walked in and stood there for like 10 minutes. Not one of them said welcome to Verizon we’ll be with you in a moment, literally NOTHING radio silence. I turned around and walked out and no one tried to stop me. Honestly I’m within my time to turn this phone back in and I’m heavily considering it.
- MEMike EarleNov 1, 20255.0I had issues with my devices. My tablet was acting up. No matter what I did it kept popping up. They cleaned them up for me and now it's working great. Glad I stopped by
Frequently Asked Questions About Verizon
What products and brands can I find at the Verizon store at 2612 Nw 13th Street?
You can shop for wireless devices and accessories from brands like Apple, Samsung, Motorola, Google, LG, HTC, Asus, and Verizon Wireless.
What services does this Verizon location offer?
They provide Verizon wireless plans, prepaid wireless, Hum smart car services, home phone and internet, mobile hotspots, and Verizon Wireless services.
What are the store hours for Verizon at 2612 Nw 13th Street?
The store is open Monday through Saturday from 9:00 AM to 8:00 PM, and Sunday from 11:00 AM to 6:00 PM.
Can I pick up my online order at the Verizon store?
Yes, the store offers both in-store and curbside pickup services for your convenience.
Do I need an appointment to visit the Verizon store?
No appointment is required to visit this Verizon Authorized Retailer location.
What payment options are accepted at this Verizon store?
You can pay using American Express, Discover, MasterCard, and Visa credit cards.
How can the nearby Gainesville Mall help me during my visit to Verizon?
If you want to combine shopping trips, you can visit Gainesville Mall for clothing and shopping before or after your Verizon visit since it is nearby.
Are there nearby restaurants where I can eat before or after my visit to the Verizon store?
Yes, nearby options include Fazoli's for fast food, Tropical Smoothie Cafe for cafe-style meals and smoothies, Firehouse Subs for sandwiches, Wendy's for burgers, and Piccadilly for general restaurant dining.
Is there a hotel close to the Verizon store if I need accommodation?
Yes, nearby hotels include Knights Inn Gainesville, Kampus Inn by OYO Gainesville University Area, and Knights Inn of Gainesville University of Florida/Shands Hospital for convenient overnight stays.
How can I contact the Gainesville Verizon store for support or inquiries?
You can call them at +1 352-335-0569 or email CustomerService@cellularsales.com for assistance.