Business Details
About
Cell Phone StoreElectronics StoreVerizon
Visit our store at Gainesville for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.6
521 reviews
5 stars
269
4 stars
59
3 stars
41
2 stars
22
1 star
130
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; while some employees received praise for being helpful and knowledgeable, others were criticized for being rude or unprofessional.
Sales Experience
Customers reported issues with sales processes, including miscommunication about plans and eligibility, leading to frustration and dissatisfaction.
Staff Knowledge
Some staff members were noted for their expertise and ability to assist customers effectively, while others lacked the necessary knowledge to address customer needs.
Store Management
Concerns were raised about the management and training of staff, with some customers expressing dissatisfaction with how issues were handled.
Overall Satisfaction
Overall customer satisfaction varied widely, with some expressing loyalty and positive experiences, while others reported significant frustrations and a desire to switch carriers.
- APAngel ParedesDec 1, 20251.0Make sure you double or even triple check their math. The numbers they give you don’t include their monthly taxes and surcharges so make sure you add those in! They told me a line would be $-10 which absolutely not the case! They would also undermine you by saying things like “I work here so I know more” and push for you to get unnecessary changes or things. If you go here, please make sure you have everything correct.
- JSJen ShookNov 18, 20255.0Great customer service at this location!
- AHAlexis HepnerOct 19, 20251.0Not only did he have no idea what plan to put me on, he put in the wrong address for my new phone to be shipped to. I’ve spent HOURS trying to fix it. Currently my new phone is lost with UPS because the address he put in is undeliverable.
- DDDylanOct 11, 20251.0Terrible. There’s like 10 employees in there but nobody willing to help with anything. Asked some guy holding an iPad a question and he said a salesperson would have to help us, then didn’t find one and stood in a corner staring at his phone. Finally got ahold of a salesperson who was probably high off something. Tried to sell us a phone when we only came in for an insurance claim. We almost bought it before they gave it away to another customer then tried to tell us it was out of stock. can’t even list everything wrong with my 20 minute experience in this store in a review. Just go to the one on 13th instead.
- MCMax CorcesOct 4, 20255.0Bilal was incredibly helpful! He was able to help me get my new internet set up very quickly. He’s the man. I was in and out in 10 minutes.
Frequently Asked Questions About Verizon
What are the store hours for the Verizon store in Gainesville?
The Verizon store in Gainesville is open Monday through Saturday from 9:00 AM to 8:00 PM and on Sunday from 11:00 AM to 6:00 PM.
Which mobile phone brands are available at the Gainesville Verizon store?
The store offers mobile phones from Apple, Samsung, Motorola, Google, Kyocera, and TCL.
What types of services does Verizon offer at the Gainesville location?
They provide mobile plans, wireless internet plans, and voice plans.
Can I order online and pick up my Verizon purchase in the Gainesville store?
Yes, Verizon offers in-store pickup for online orders, as well as free 2-day shipping, express lockers, and same-day delivery in select areas.
Does the Verizon Gainesville store accept mobile payments?
Yes, the store accepts mobile NFC payments, debit cards, and checks. They do not require cash payments.
Is it possible to schedule an in-store appointment at the Verizon Gainesville store?
Yes, you can schedule an appointment online or through the My Verizon app.
What are some nearby eateries customers can visit before or after shopping at Verizon Gainesville?
Nearby eateries include Pizza Vito for pizza, JPetal & Poke for Japanese cuisine, Dunkin' for coffee and donuts, Carvel for ice cream, and Taco Bell for fast Mexican food.
Are there nearby services for shipping or package pick-up near the Verizon store?
Yes, the UPS Access Point location nearby offers courier and delivery services, convenient for shipping needs when visiting Verizon.
Where can customers get phone or electronics repairs near the Verizon store?
uBreakiFix, located nearby, offers mobile phone and electronics repair services.
What are some nearby places to relax or get refreshments after visiting the Verizon store in Gainesville?
Customers can visit Kung Fu Tea for bubble tea, Smoothie King for smoothies, or ABC Fine Wine & Spirits for wine and beer selections.