Geek Squad

Reviews

• DD

  DMarx

  Feb 4, 2026
  5.0
  Always a pleasant experience dealing with the folks at geek squad they generally try their best to help People out and get their problem solved. I think that anybody who left a poor review here just needs to take into consideration that geek squad does not provide you with your device or your cell phone service. All they can do is utilize whatever tools are put at their disposal by the companies that actually make and manufacture your devices. That being said, I had a young gentleman named Jackson in there today who is extremely helpful with getting my phone camera replaced. He ordered all my parts and I’ll be back in just a few days to have them handle the actual repair on average 2 to 3 hour turnaround when your parts come and they’ll order them right then right there this guy Jackson had me in a few minutes before my appointment was scheduled and out of there five minutes after I was set to arrive a true gentleman and a scholar
• SC

  Sheldon Clark

  Jan 19, 2026
  5.0
  I was gaming this past sunday and had taken a break. When I came back. My pc was off. I troubleshooted for about two hours and figure it was one of several issues. I could not get through by phone but figured I’d swing by with my pc and try my chances. I met with the sales associate, he too was an avid gamer. We spoke on the issues I had. I had been given two options. We proceeded with a scheduled 5 day Queue. The associate had explained, this is just a typical estimate time. It could be sooner. Monday, Martin Luther King Day. Around 11am my wife received a call from the technician Hestin. He had explained the diagnostic and what could be done. Between the two the repair happened and I’m currently sitting at my PC writing this review. The team did a great job in communicating and delivering. To those who talk negatively, I did not have the same experience. I’ll continue to buy my pc parts and repairs through Best Buy. Thank you for being available, and getting me back to my natural habitat.
• E0

  Examiner 007

  Oct 12, 2025
  5.0
  I would give these guys 10 stars if I could! They went above and beyond for me to get an IPhone battery replaced. I had been disappointed by another company at 34th St and Archer Road and the Squad came thru. Huge shoutout to the manager for Best Buy who also helped me by checking the availability of a battery for my phone. Additionally they finished the work an hour and a half early! Thank you everyone. C
• AS

  Aaron salmon

  Oct 8, 2025
  1.0
  Completely useless, took my AirPods in to get diagnostics on repair, they ran one said it was right AirPod replaced it, get AirPods back still don’t work wrong diagnostic , so now they send to Apple says it’ll take 4 days then i can come get them, 5 days later still don’t have them no call or email to let me know the need to take a few more days, at this point the amount of money I spent driving to this Best Buy I should’ve jus bought more

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