Geek Squad

Reviews

• E0

  Examiner 007

  Oct 12, 2025
  5.0
  I would give these guys 10 stars if I could! They went above and beyond for me to get an IPhone battery replaced. I had been disappointed by another company at 34th St and Archer Road and the Squad came thru. Huge shoutout to the manager for Best Buy who also helped me by checking the availability of a battery for my phone. Additionally they finished the work an hour and a half early! Thank you everyone. C
• AS

  Aaron salmon

  Oct 8, 2025
  1.0
  Completely useless, took my AirPods in to get diagnostics on repair, they ran one said it was right AirPod replaced it, get AirPods back still don’t work wrong diagnostic , so now they send to Apple says it’ll take 4 days then i can come get them, 5 days later still don’t have them no call or email to let me know the need to take a few more days, at this point the amount of money I spent driving to this Best Buy I should’ve jus bought more
• JL

  Jade Lee

  Sep 2, 2025
  1.0
  Let me save you some time and frustration: avoid this Geek Squad location if you value your time, money, or your devices. My recent experience was nothing short of a disaster. From poor communication to what appears to be a botched repair that ruined my phone entirely. To start, the staff here seem inexperienced and overwhelmed. While I’m sure not all employees are new, the ones I dealt with were clearly unprepared and confused. The overall atmosphere was unorganized, and the department was clearly overbooked. I had an appointment to get the back glass on my iPhone replaced. I showed up on time, only to be told to come back the next day. That’s a 40-minute drive each way, mind you. I returned the next day as instructed, only to be told again that no technicians were available and I’d have to return yet another day. So after three visits and multiple hours of my time wasted, I finally had my phone repaired. Then, over Labor Day weekend, just a couple days after the repair, I dropped my phone briefly in water. It was submerged for under two minutes. To my surprise, water leaked inside the camera module and under the back glass. The phone completely shut down and wouldn't power back on. Upon closer inspection, I could actually squeeze water out of the device. Adhesive was visibly oozing out of the corner of the back glass, a clear indicator of a poor or incomplete installation. When I brought it back to the store to have them correct the issue, they denied any responsibility. Despite clear signs of faulty installation, I was told that they would not replace or repair the device without additional payment. The manager, Megan, was particularly unhelpful and dismissive. While she didn’t use foul language, her tone and attitude essentially told me to “go deal with it yourself.” I contacted Apple directly, who informed me that if the issue stemmed from the repair, it would need to be addressed by the store that did the work. I went back once again, only to be met with more excuses and zero accountability. The staff tried to blame water exposure, despite iPhones being built with water resistance and quality tested before being sold. I’ve owned multiple iPhones and have never had water damage like this, and certainly not from such brief exposure. After having to argue and firmly stand my ground, I was finally escalated to the General Manager of Best Buy, Mike. Unlike the Geek Squad team, he was understanding, professional, and solution-oriented. He listened to the issue, acknowledged the concerns, and helped us reach a resolution that both sides could agree on. I sincerely appreciate his help; it’s the only reason this situation ended with any sort of satisfaction. Bottom line: I will never trust this Geek Squad location again, especially not with anything covered under AppleCare or warranty repair. The service was unprofessional, the staff inexperienced, and the customer care nonexistent; until the GM got involved. Ironically, the Best Buy store itself is the opposite. We’ve made several purchases here and always found the retail staff helpful, knowledgeable, and friendly. Huge thanks again to the GM Mike, for salvaging what could have been a complete loss. UPDATE: I’d also like to mention that today, 9/13/25 I went into Best Buy to pick up my phone. It has been well over a week, nearly two. I did not receive any calls that my phone had came in or was ready for pick up. I went in today, it has been there since the Fourth. It also took the guy like 20 minutes to find it. Awful location. So much time wasted. Unorganized and unprofessional.
• RC

  Rose Carncross

  Aug 15, 2025
  1.0
  Geek Squad refuses to honor protection plans that are active when you drop off your device if the service technician procrastinates with diagnosis. This is contrary to their own Plan Terms and conditions which state "the laptop is covered by Best Buy Protection for up to 24 months if your membership remains active for that entire period." The plan cost $179 per year ($358 for 2 years). I surrendered my device to the Geek Squad for repair 9 days before the end of the 24 month eligibility period. The technician diagnosed the issue on day 10 then refused to repair it under the plan because it had become inactive. After days of back and forth with customer service, Geek Squad refused to repair the device under the protection plan and insisted that I must pay 2.5 times the value of the device if I wanted them to repair it. This a is a complete scam, not worth the money.
• SA

  Stephen Alford

  Jun 9, 2019
  1.0
  told me to sit down or I can make an appointment 2 hours away I waited two hours and then she told me I should have made an appointment nothing was done now I have to drive in the rain back home and come back

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