Best Buy

Reviews

• JL

  J L

  2 days ago
  3.0
  If looking to purchase an appliance, I would recommend Best Buy, but for open-box appliances only. Their in-store employees are incredibly helpful and in-store customer service is exceptional. However, once you leave the store, communication is incredibly poor. It is important to know that it is impossible to directly call the store if concerns arise, and all calls are forwarded to their call center, which is essentially useless. The only option is to physically go to the store in person. In addition, corporate does not respond to concerns within a timely manner. Their open-box appliance prices are wonderful and with a good selection, but I would not waste my energy on a new item that would be competitively priced with another store that provides functional communication without having to physically drive to the store when concerns arise. Our delivery was cancelled on the same day it was expected (after being confirmed), and the time and effort it took to correct the issue was incredibly difficult due to problems at a system-wide level. If there was an option to talk to the store directly when attempting to call Best Buy, I believe the majority of these issues would be resolved significantly quicker as the employees at the store itself were wonderful. I wasted at least 5 hours on the phone with the call center over the last two weeks with the only information given being to just wait for someone to contact me (they never did). Elsket was an incredibly knowledgeable salesman and he is the only reason we were able to contact the store after hours of wasted time on the phone with the call center. After waiting for two weeks for a corporate resolution, when I finally presented in-person in the store, Elsket quickly connected me with the manager Meghann. Meghann was able to resolve my concerns in less than an hour and close the loop of communication that was left unresolved with corporate for over two weeks.
• JS

  jessie song

  Feb 19, 2026
  1.0
  I really need someone from your store to contact me (I could not stop by the store cause I moved our of Florida). I have been trying to contact your store through all ways I can. According to what I was told by the customer service, your store should already see thousands of notes for my request. It is either your store ignores the notes or the customer service is not doing its job that I have to use this way to push this process forward which is absolutely absurd. Anyway, I do need help from your store and it would be helpful if you can do the job.
• CC

  Courtlin

  Feb 15, 2026
  1.0
  ​"On February 12th, 2026, I purchased a high-end CyberPowerPC (Intel Core Ultra 9 / RTX 5070 Ti) at Best Buy Store #559. While the staff at #559 saw the system was available and took my $2,621.49, the subsequent handling of this order has been a masterclass in corporate incompetence. ​The Gainesville, FL Best Buy (3750 SW Archer Rd) created a shipping label on Feb 12th, yet they apparently failed to actually attach that label to the merchandise and hand it to FedEx. My delivery has now been pushed back to the Feb 16th–19th window. To add insult to injury, the system informs me that if I don't have my property by March 1st, they'll simply 'issue a refund'. ​Let’s be clear about what is happening here: ​Best Buy Corporate is holding thousands of my dollars interest-free while providing zero accountability for their logistical failures. ​The Gainesville Location is sitting on high-value merchandise that I have already paid for, showing a complete lack of professional urgency. ​Store #559 facilitated a sale that the rest of the company is now failing to honor. ​I am tired of consumers being told to 'wait and see' while corporations hide behind 'system glitches.' If the PC wasn't available, it shouldn't have been in the system. You owe me 16 days of interest and 16 days of lost productivity. Take responsibility for your failure to perform. This isn't just a shipping delay; it’s a total breakdown of service from the store level to Corporate headquarters."
• DB

  Daniel Boffill

  Jan 21, 2026
  1.0
  I originally purchased my HP laptop from this Best Buy location. After experiencing a system update failure, I brought the laptop to the store for evaluation and repair. During the inspection, the technician— a young individual of Asian descent who works in the computer repair department— informed me that the laptop had liquid inside and stated that the computer had no remedy. He explained that the only possible solution was to replace the entire internal system, implying that the laptop was essentially beyond repair. Unsatisfied with this assessment, I decided to take the laptop to another repair service. At this second location, I was informed that an alternative approach could be attempted: removing the liquid residue, cleaning the internal components with alcohol to allow proper evaporation, and then testing the system. I was clearly advised that this solution might not be successful; however, it was still a viable option worth attempting. Fortunately, after this cleaning process was performed, the laptop functioned properly again. This report is based on the lack of alternatives presented by the Best Buy technician. It appears that the technician chose the easiest conclusion— declaring the laptop irreparable— without offering or attempting other reasonable options that, while not guaranteed to succeed, could have resolved the issue, as they ultimately did. I believe this situation reflects a failure to provide a thorough evaluation and to inform the customer of all possible repair options.
• JD

  J Davis

  Jan 14, 2026
  5.0
  I came in one night last week, around an hour before close…. I had been working with someone off site on the phone unfortunately, and the person I dealt with caused some unforeseen issues. Namely, here we are, clock ticking down, and the IN STOCK IPad Pro I NEED for work the next day, which has been bought and paid for, cannot be released for some reason known only to the computer programmer who made this monumentally stupid bundle of worthless scrap code. Enter Ryan. This poor dude then gets to walk over and tell me, nope, sorry bro, I know there’s like, a million of this exact thing in my case, and you paid, and the computer acknowledges this, but uh…. We can’t actually give you anything because it says processing on the order. As in, the order hasn’t been sent in a timely manner to the picking team, who then goes and gets it off the shelf and puts it in the stupid bucket for pickup. I know, this all sounds negative so far. And frankly, it was. But here’s where the tide turned. Ryan, whom a company this disorganized does NOT deserve, stayed calm, in the face of the angry, irritable, stubbly faced troll that I can be, and handled this like the guy above him SHOULD have. Now, I was well behaved, but let’s face it, I have a lousy poker face, and I tend to be very blunt. The poor guy was dealt a lousy hand with me, and he EXCELLED. Because of him, about 2 mins before store closing, I was handed a bag with my IPad, and was on my way. He followed all his little protocols, said he understood around 700x and blah blah. Don’t care, and frankly, Best Buy, your go to scripts are wooden and awful. They come off as indifferent no matter how talented your presenter. Fire that guy and get a new line writer. —But more than following the little play book, Ryan took it on himself to hunt me down an answer and a resolution. Made calls. Pushed for an answer. And he did it all in something like 20-30 mins. Under pressure, closing bell coming quick. Top shelf work Ryan. To Best Buy, management and corporate whom may or may not read this. This gentleman is exemplary in any way that matters to a customer, and despite your many company flaws, he pulled this transaction back from the dead and saved your company a customer that spends a small fortune in your stores and on your website yearly running a business etc. I’ll be back to his location as a preference in the future over the equal trip to Jacksonville because of this transaction. As will my family, and my team.

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