Best Buy

4.1
4115 reviews
Best Buy Logo

About

Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone Company
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.

Details

  • Requires appointmentNot available
  • DebitAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Best Buy
3750 SW Archer Rd, Gainesville, FL
32608, United States

Hours

Reviews

4.1
4,115 reviews
5 stars
2,198
4 stars
943
3 stars
413
2 stars
166
1 star
395

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; while some employees were praised for their friendliness and knowledge, others faced long wait times and unhelpful staff.

Product Availability

Customers frequently reported issues with stock availability and pricing discrepancies between in-store and online.

Store Environment

The store was generally described as clean and well-kept, but some customers noted a lack of staff presence during busy times.

Return Policy

Several customers expressed frustration with the strict return policy and issues related to product exchanges.

Staff Knowledge

While many customers appreciated knowledgeable staff, there were complaints about inconsistent product knowledge among employees.
  • BS
    Brian stipitch
    1 day ago
    2.0
    Bought a camera here.. Was in a rush for Halloween.. List the receipt.. If course I have like five accounts because they keep opening a new one with me I couldn't use my new card because they couldn't find it after 45 minutes.. only to get home to call to have them find it in no time.. so go back to upgrade to different model on unopened item.. and they say they can't because they didn't know the sold it.. but at least they were able to find my card this time.. anyways.. Only go here if you can't wait the two days for Amazon or Walmart+..
  • TP
    taylor peacock
    Nov 11, 2025
    2.0
    Whatever you do don’t have them deliver. Worst experience ever.
  • TW
    Terry Walker
    Nov 5, 2025
    4.0
    Went there looking for a power cord and the assistants were very helpful and pointed me in the right direction and I found what I was looking for. They had one left to my good fortune.
  • AR
    Alex Rodriguez
    Oct 29, 2025
    1.0
    Ordered an item and received the complete opposite. Had to return the item and pay to overnight the right one. When the right one came it was scratched up. Very disappointed I've had to go elsewhere twice because of their lack of attention
  • EG
    Erica Gonzalez
    Oct 19, 2025
    2.0
    Staff was friendly and polite. However the line management was the worst I’ve seen as of late. There were a total of 10 employees I saw divert their eyes from the growing line due to the other cashiers being busy with customers. In a world where you can order electronics from your couch, retail shops need to do better.

Frequently Asked Questions About Best Buy

What are the Best Buy Gainesville store hours?

Best Buy in Gainesville is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.

Does Best Buy Gainesville offer curbside pickup?

Yes, Best Buy Gainesville offers curbside pickup services for convenient order collection.