Geek Squad

Reviews

• MR

  marc “Big guy wrapper” reisinger

  Jan 15, 2026
  1.0
  No way to contact them they refuse to answer phone calls even to there national line. Operator tried several times they sent out a touch screen laptop only to return it without it being a touch screen. Simple repair send back switch screen and return they had it 4wks now I get a message to goto store 4 replacement which the squad guy told us at time we could switch or exchange they have nothing close to what we have in replacement so it will be a lower end computer. I can order the part on Amazon cheaper than the $50 charge yet they say they can’t get the part for it. The sad part about it is I joked with the check in guy about the repair not working so he laughed and said it happens and a guy earlier had a touch screen that when returned didn’t work I laughed and told him it was a touch screen and he’s like let’s make sure then the omg look it didn’t work so multiple devices on the same day came back with bad repairs. So guessing that guy is also being told they can’t fix and being offered a lower end product as well.
• JT

  Jay Tab

  Feb 27, 2025
  1.0
  Can't even get someone to answer the phone. Must be to busy ripping people off
• DR

  DONNA RYAN

  Apr 14, 2024
  5.0
  I highly recommend Geek Squad in Ft. Myers. Always make a online appt. For fast service when you get there. The techs are very knowledgeable and patient. They will do quick fixes when possible. If you have to leave your device, they have never been more than 2 days(depends on issue). Their checkin is easy and you can walk around while waiting. They will text you if you aren't in their waiting area.
• MF

  Missy Ford

  Mar 13, 2024
  1.0
  Tool me 3 weeks to get them to my home after the runaround.. and it was medical request for camers to keep a gentleman out of a nursing home . So disappointed

Frequently Asked Questions About Geek Squad