Verizon

4.5
347 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service Provider
Victra is your local Verizon Authorized Retailer in Fort Myers, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
16431 Corporate Commerce Way, Fort Myers, FL
33913, United States

Hours

Reviews

4.5
343 reviews
5 stars
297
4 stars
5
3 stars
5
2 stars
4
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and patient, particularly highlighting individuals like John, Tania, and Alex.

Efficiency

Customers appreciated the quick service and efficient handling of their needs, often noting that they were in and out of the store in under an hour.

Knowledgeable Staff

Reviewers frequently mentioned the staff's expertise and ability to answer questions thoroughly, contributing to a positive experience.

Mixed Experiences

While many reviews were positive, some customers reported issues with billing and service agreements, indicating a lack of transparency in some transactions.

Store Environment

The store was described as clean and welcoming, with a pleasant atmosphere that contributed to a good shopping experience.
  • GL
    Gina Lorusso
    6 days ago
    5.0
    Alex was amazing! I needed a new phone ASAP after mine broke while here on holiday, and he was very attentive, informative and kind.
  • JP
    Javier Perez
    Nov 11, 2025
    5.0
    Great customer service
  • ER
    Emma Romero
    Oct 25, 2025
    5.0
    Had a great experience at Verizon today thanks to John! He was super patient, knowledgeable, and really went out of his way to help us set everything up. He explained everything clearly and made the whole process easy. Definitely one of the best customer service experiences we’ve had there.
  • MD
    Misty Dudley
    Oct 15, 2025
    5.0
    Friendly and efficient.
  • KP
    K. Potter
    Sep 18, 2025
    5.0
    Verizon corporate had us on the edge of madness trying to upgrade our phones and transfer our business lines — it was a mess. But John at the Gulf Coast Town Center store completely saved the day. Calm, patient, knowledgeable, and genuinely kind, he untangled the chaos and treated us like real people — not account numbers. He even made sure we had a direct way to reach him for any follow-up (which we definitely needed). A rare gift in the modern world. Verizon is lucky to have him. He’s the reason we’re still customers. Absolute rock star. P.S. This is the store off I-75 and Alico. The other reps here seemed super awesome too, and it's officially the only Verizon store we'll go to — unless they schedule John somewhere else, which we’ve seen happen!

Frequently Asked Questions About Verizon

What products and services does Victra offer at its Fort Myers location?

Victra offers a full range of wireless devices including smartphones, tablets, home internet devices, smartwatches, accessories, and device protection. Services include new lines, upgrades, new devices, and accessories.

What are the working hours of the Victra store in Fort Myers?

The Victra store is open Monday to Friday from 10:00 AM to 7:00 PM, Saturday from 10:00 AM to 6:00 PM, and Sunday from 11:00 AM to 5:00 PM.