Verizon

4.4
397 reviews

About

Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Fort Myers, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.

Details

  • DeliveryNot available
  • Credit cardAvailable
  • DebitAvailable
  • Mobile paymentsAvailable

Location

Verizon
11561 Majestic Palms Blvd, Fort Myers, FL
33908, United States

Hours

Reviews

4.4
390 reviews
5 stars
314
4 stars
19
3 stars
7
2 stars
7
1 star
43

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, knowledgeable, and helpful, with specific mentions of employees like Adam, Amy, and Matt.

Sales Practices

Several reviews highlighted concerns about misleading sales tactics and unexpected charges, leading to dissatisfaction with the overall sales experience.

Efficiency

Customers appreciated the quick and efficient service provided by the staff, making the process of upgrading or purchasing new devices smooth.

Mixed Experiences

While many reviews were positive, there were notable negative experiences regarding customer service and billing issues, indicating inconsistency in service quality.
  • LL
    Liz
    Dec 19, 2025
    5.0
    Everything about this experience was wonderful. I was happy to find out that they could honor the deal offered in text message online in store in person. I really enjoy working with someone face to face.Rather than doing an online transaction. Amy was absolutely wonderful and even offered to order me the color of the S25+ i wanted to the store's location. She then notified me when it arrived and did the entire transfer for me. very streamline
  • DS
    Dana Snyder
    Dec 18, 2025
    5.0
    Very professional, customer centric, knowledgeable, and personable.
  • DD
    Dianne
    Dec 4, 2025
    5.0
    Just finished paying my bill at the Verizon store in San Carlos. Matt, a wonderful young man assisted me with this. He went he went above and beyond with setting me up for auto pay due to upcoming surgery. We then talked about an upgrade.
  • KH
    Kay Hibbs
    Dec 2, 2025
    5.0
    Amy was a very helpful person and explained everything
  • JJ
    jesse james
    Nov 28, 2025
    1.0
    STAY AWAY!!! I went in October to add an iPad and a business lined. Was told if I switched to business service my bill would be overall cheaper. I agreed but they didn't port over all of my lines and was double charged. Went in and the lines were switched over but was charged again and promised a refund of $120 (never happened 3 months later) I was told my bill would be $305 and it is sitting at $600 for (Novemebr) which was promised to be adjusted. The manager Dennis promises the world and does nothing. He doesn't answer phone calls or texts. DO NOT DO BUSINESS HERE!!! This started in the end of September it is now almost December

Frequently Asked Questions About Verizon

What types of products does Verizon at 11561 Majestic Palms Blvd offer?

Verizon offers a full range of wireless devices including phones, tablets, home internet, smartwatches, accessories, and more from brands like Verizon Wireless, Samsung, Apple, and Google.

What are the store hours for Verizon at Majestic Palms Blvd in Fort Myers?

The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 6:00 PM, and Sunday from 10:00 AM to 5:00 PM.