Geek Squad

Reviews

• BG

  Brenda Gibson

  Sep 26, 2025
  1.0
  Lousy phone customer service
• MB

  Mark Bosler

  Sep 14, 2025
  1.0
  If you have an Apple Product that you would like looked at or fixed, DO NOT WASTE YOUR TIME going to the Fort Myers' Best Buy Geek Squad! ~ I assure you, you are going to have to end up taking the longer drive to the Apple Genuine Bar at Coconut Point. I found Manager Sadi and Emilio to be incompetent and a 2 hour waste of time. They put their charger on my Mac Book Air to try to power up it up. With their charger and diagnostic, it still would not power up. At that point they made me believe the computer was fried and that since the local Apple Center doesn't service, I needed to mail it to Apple in TX to get it fixed. They are wrong about that - many fixes can be done at the local Apple Center. Best Buys' Geek Squad charger and my 2 charges would not turn my computer on. I couldn't bear the wait of no computer so I made an appointment and drove down to Estero. My Coconut Point Apple Tech plugged it in with his charger and it fired right up. He even gave me his charger since my computer was still under Apple Care Extended warranty. Geek Squad will not honor your Apple Extended Warranty and does not know how to properly access what is troubling your computer. I wish I would have seen a review like mine before heading there.
• MJ

  Mr Josh

  Jul 8, 2025
  1.0
  Bad service they took almost three months to handle with my power Beats Pro they never fixed them after I paid for service horrible experience. waste of time unprofessional service
• CB

  comidas para bebes

  Apr 27, 2021
  1.0
  El equipo que te devuelven aunque tenga menos de un año es un equipo reparado
• AA

  Ann Alessi

  Jun 2, 2018
  5.0
  Excellent experience with start up of new laptop. Associate Matt Hembling was really knowledgeable, patient and spoke to me (a non techie) in understandable terms. Too often people feel embarrassed about their lack of technical knowledge and the experts unwittingly come across as condescending. Not so in my experience with Matt. The appointment was timely, the information exactly what I needed and I never felt rushed. Everything was set up and explained wonderfully. It's important to have a service done properly, but equally important is the level of customer service. Both were excellent! ☆☆☆☆☆

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