Best Buy

Reviews

• JD

  Jeffrey Dutton

  2 days ago
  1.0
  Best Buy sold me a high ceiling TV mount. They also sold me the service (Geek Squad) to install this mount. They were a no-call / no-show for the first appointment. They bumped me out over a week and I told the scheduler that this would be reflected in their review. She then said that this would hurt the tech's compensation and I said that is the only leverage I have to get you here earlier. So they sent a contractor instead. Once they arrived to install the "High Ceiling Mount", they determined the ceiling was too high to install it. How incompetent can one company be? When I called to make sure they processed my refund, they explained that they could not cancel the call and refund it because their "screen would not allow it". When I asked to speak to a supervisor, I went into their endless on-hold process. It takes a special kind of stupid to be this incompetent.
• RO

  Regla Oquendo

  2 days ago
  1.0
  El muchacho que me atendió fue lo mejor del lugar, en trato, amabilidad, muy profesional, hice tres compras con el, todo bien hasta ahí, el mando a otro empleado del lugar a que me le pusiera la mika o como se diga porque yo no sabía hacerlo, se tomó su tiempo, recogí mis compras y cuando llego a mi casa a desempacar mis compras, la mika estaba llena de globos, si no la sabe poner por qué lo hizo, en cuanto abro el plástico para extraer la memoria o el disco del juego del Nintendo de Mario, estaba vacía, no tenía nada dentro, la de Sonic estaba bien pero la de Mario no la tenía, llame a las oficinas y me dijeron que no podían hacer nada, que tendría que ir a la tienda nuevamente, lugar que me queda a 40 minutos de donde vivo y que nadie me pagará mi tiempo, ni la gasolina para ir nuevamente, no se puede confiar en lo que te vendan, hay que revisar los productos antes de salir del lugar. Estoy bien molesta por eso.
• GH

  Gilberto Hernandez

  Nov 16, 2025
  2.0
  ⭐⭐ Warranty not honored – incorrect diagnosis despite 8 years as a loyal customer I've been buying all my electronics at Best Buy for over 8 years, including TVs, computers, accessories, and more. I also use the Best Buy credit card because I've always trusted their service and protection. I purchased the Samsung 75” Class TU690T TV with the Geek Squad warranty to be protected against internal failures. Suddenly, the TV stopped turning on: the red light just blinks and it tries to power on, which is a known electronic problem with the power board or backlight in this model. There was no impact, water damage, humidity, or any other type of physical damage. The TV is indoors, protected, and not exposed to the elements. The technician who came took photos and incorrectly marked that the warranty didn't apply because the TV was “outdoors,” ignoring the fact that the location is unrelated to this internal electronic failure. I paid for the warranty precisely for this type of problem, not to have a claim rejected based solely on the location and not the actual damage. I am requesting that my case be reopened, that a supervisor review the technician's diagnosis, and that a second opinion be obtained, because this failure is NOT environmental or caused by the surroundings. I would appreciate it if a supervisor could contact me to resolve this properly. I want to remain a Best Buy customer. I have been for all these years, but I need the guarantee to be respected as it should be.
• JJ

  Jaiden

  Nov 9, 2025
  5.0
  Had a great experience at Best Buy! Huge shoutout to Tim and Nick for their awesome service and quick assistance. They were super friendly, knowledgeable, and made everything easy from start to finish. Really appreciate the extra effort they put in — thanks for making my visit such a positive one! Highly recommend this location!
• KP

  Kathie-Lee Petsch

  Oct 21, 2025
  1.0
  I don’t normally leave negative reviews — in fact, I usually only take the time to leave 5-star ones — but Best Buy’s Geek Squad experience tonight (10/21/25) was beyond disappointing and honestly unacceptable. I had an appointment scheduled for 6:20 PM. I arrived early, at 6:15 PM, to make sure I wasn’t late. Not a single person greeted or even acknowledged me upon arrival. I stood there 20 minutes waiting in line to check in — while visibly 5 months pregnant — only to be completely ignored afterward. There’s a so-called waiting area, but it’s a joke. It’s uncomfortable, cramped, and felt like an afterthought. The only person who showed basic human decency was a kind young man from the main store, not even Geek Squad, who checked in on me and asked on my behalf how much longer it would be. I was told “10–15 minutes,” which turned into another 20 minutes of being ignored before I finally walked out — frustrated, uncomfortable, and frankly disrespected. Conveniently, five minutes after I left, I got a voicemail from a Geek Squad employee saying they were “just finishing up” and “about to call me next.” That’s not customer service — that’s damage control. If these young men were being trained, that’s one thing, but there’s no excuse for standing around scrolling on a phone while a customer — a visibly pregnant one at that — is waiting for over an hour. The lack of urgency, empathy, or professionalism was glaring. I’m not asking for anyone to lose their job, but if I were the store manager reading this, I’d be embarrassed that this is the kind of service being provided under my watch. I will never use Geek Squad again and will strongly discourage friends, family, and colleagues from doing so as well. Best Buy needs to seriously retrain their Geek Squad staff on basic customer service, awareness, and respect — because this experience was absolutely unacceptable.

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