Best Buy

Reviews

• DO

  Don Ora9111

  1 day ago
  1.0
  It has been a while since I have been to Best Buy and it will be never before I return. What kind of electronics store doesn't carry follow up products like blank cda for computers or games for the game systems they sell. But according to them you can order it online. I can also order it from the lowest bidder from a quick internet search. Oh but you can buy high end expresso machines there. No in-store cds, games, movies or common computer accessories. I definitely will not return.
• T2

  Tankgex 2

  5 days ago
  1.0
  Call experience is miserable. After having to wait through various disclaimers and such a robot answers. Never a good start. After having to argue with it to just connect me to a PERSON, rather than being interrogated playing 21 questions, it freaking hung up on me. All I want is to ask a PERSON in the store if they carry a stock of a particular item in store, I can see they are sold online. I want a quick simple answer before wasting hours to go there to find out they don't. Freakin waste just as much time in an interrogation. I'd give 0 stars if that was an option.
• DM

  d m

  Jan 3, 2026
  1.0
  Spouse knows nothing about security cameras. Your employees talked them into camera that looks like a block for an inside window camera. No sims card. The quality of this product is horrible. No instructions given just, "here this will work". Stop shoving crap down people's throat that have zero clue what they're buying. I totally hate going to any of Best Buys stores.
• KM

  Kimmie Marie

  Jan 2, 2026
  5.0
  I can’t even begin to put the experience I just had at Best Buy ft myers into words. My fiancé and I had no idea that the staff in the store would be as helpful as they were. Situation: my fiancé is a trader and his MacBook Pro screen stops working randomly (as they do) and we were reluctant to order the open box for the obvious potential risks. But, we did and waited for the delivery. As Murphy law goes we got the delivery but….. it was the complete wrong computer. We went online and were instructed to download the bar code and go to a local Best Buy store. Upon arriving to the store, we quickly noticed that there was no customer service line and were told to go to check out. Fully prepared to only get a refund and not have any solution resolved to the original problem. Resolution: as we waited in line an associate “Dey”approach us and said that he would be taking care of us not to go through the checkout, and he was fully aware of the situation. Not only did he resolve the issue, we walked out with a Computer in hand, he guided us to their membership program, which was half the price of the AppleCare, and guided us on how to report the issue of lack of signature via FedEx. Not only did we get what we were expecting, but somehow left with a refund due to utilizing their membership in lieu of direct AppleCare. We can’t say thank you enough to “Dey” and the team at Ft Myers Best Buy for handling the issue with such grace and keeping customer service first!! It is safe to say that we will be visiting this store for all of our electronics needs from now on. Thank you!!
• MP

  Mark Pusateri

  Dec 24, 2025
  1.0
  12/23/2025. Greeted as we walked in immediately and asked if we needed assistance. We thanked her and responded we knew where we needed to go. Was going to purchase new iPads and associated equipment. Arrived at Apple area. Greeted by a person in a red Apple shirt and name tag and told him what we were looking for. He responded only silver was available in that model and we said that was fine. Told him we needed all the extra equipment for it and he immediately said he’d find someone to help us. He returned several minutes later with a young man, pointed at us, and the young man didn’t even acknowledge us and walked away. The Apple guy offered no additional service as well and also walked away. We waited for a good 15 minutes as my wife took it upon herself and gathered all the extras as I stood by the iPads. Nobody ever came back. We chose to go to Best Buy as we utilize the Best Buy Total Membership plan on equipment we buy there (phones, air pods, televisions, etc). There were excessive Best Buy employees just standing around, so it wasn’t a staffing issue. After entering our own “customer service challenge” where we see just how bad it can get, we continued to wait. After another 5-10 minutes and nobody coming to help, including the Apple guy who saw us still standing there, we decided to just go home and order the products online from Amazon. As we exited, the young lady who initially greeted us saw us and asked if we found everything we needed. I replied to her, “yes, but nobody ever came back to help us so we are going to get everything somewhere else”. Her answer amazed me. She replied “OK” and turned around. My wife and I exited the store and laughed. THIS is why big box retailers are failing. You can offer the same prices for the same products that a non-personal log-on to the Amazon website does, but your PEOPLE should be your power. The connection they make, their kindness, their trait of being of service. Having a fully stocked store staffed with people who don’t care leads to us to rather purchasing from a website. We even skipped the Best Buy website due to the horrific service we received and went straight to Amazon knowing at least the promises they make to us will be met. Best Buy, you failed. We took our business to an online entity that has no personal interaction with humans and you were trounced in service. Amazing. You lost an easy sale. Train your people to care.

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