Brand Certified
Best Buy
4.0(6707 reviews)
Certified by Best Buy • Feb 22, 2026
Business Details
5019 S Cleveland Ave, Fort Myers, FL
33907, United States
Certified by Best Buy • Feb 22, 2026
(239) 278-1298
Certified by Best Buy • Feb 22, 2026
https://stores.bestbuy.com/fl/fort-myers/5019-s-cleveland-ave-431.html/?ref=NS&loc=ns100
Certified by Best Buy • Feb 22, 2026
About
Certified by Best Buy • Feb 22, 2026
Electronics StoreComputer StoreCameras & FilmAppliance StoreTelephone CompanyBest Buy
Shop TVs, computers, appliances and more at Best Buy. Get expert advice, same day pickup and Geek Squad support—all in one place.
Details
- Requires appointmentNot available
- DebitAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Certified by Best Buy • Feb 22, 2026
Hours
Certified by Best Buy • Feb 22, 2026
Reviews
4.0
6,707 reviews
5 stars
3,662
4 stars
1,358
3 stars
641
2 stars
319
1 star
727
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some staff were praised for being helpful and knowledgeable, while others were criticized for being rude or unresponsive.
Product Availability
Customers frequently noted that the store often lacked stock for popular items, leading to frustration.
Geek Squad Issues
Numerous complaints about Geek Squad's service, including long wait times, unhelpful staff, and issues with warranty claims.
Positive Experiences
Several customers highlighted positive interactions with specific employees, particularly Manny and others, who provided excellent assistance.
Store Environment
The store was generally described as clean and well-organized, but some customers reported feeling overwhelmed by the number of staff present.
- MLMichael LupuFeb 15, 20261.0Told them on the phone I had a MacBook and wanted to switch out the ssd card. Made an appointment and went to the store and waited 20 minutes in the seating area for them to tell me they don’t open Mac books
- CPChristine PetersonFeb 13, 20261.0The new AI phone system is the worst possible system. The system hangs up on you if it cannot figure out your request. You can no longer talk directly to the store. You have to leave a message with a phone rep and hope they call back. Customer representative also disconnect multiple times. I will no longer be shopping at Best Buy.
- PAPaul ArthurFeb 9, 20265.0Edwin, one of the managers on duty, was extremely courteous, kind and efficient. We were there to discuss a problem we were having with their customer service delivery people. He was immediately on it and we changed our minds about possibly not shopping there anymore. The people he contacted were also very prompt in helping us with the delivery issue.
- JBJorge BlazquezFeb 3, 20261.0Went to try and purchase some high end audio for my home not 1 person asked me anything there was a salesman there but he was on his phone and didnt care about helping me. This is the new culture norm in these stores. Sad is no one will even care about thier care of customers. You replied to my review by asking me to go above and beyond to do things the way you want lol NO THANKS your reply proves how out of touch you are with customers foh you wasted enough of my time at the store dont ask me to do homework for you!
- BBBrianJan 31, 20261.0This is basically an Amazon window shopping store at this point. You go in and look at the demo product, try it out, then purchase on Amazon because they have nothing in stock and no employee wants to help sell you anything. They're obviously hourly employees with no motivation to help you purchase anything. This comoany has really gone downhill especially since covid.
Frequently Asked Questions About Best Buy
What products can I find at Best Buy in Fort Myers?
You can shop TVs, computers, appliances, and more at Best Buy in Fort Myers, with expert advice and Geek Squad support available.
What are the regular store hours for Best Buy at 5019 S Cleveland Ave?
Best Buy is open Monday through Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Does Best Buy offer curbside pickup at this location?
Yes, Best Buy offers curbside pickup services.
Is the Fort Myers Best Buy location wheelchair accessible?
Yes, the store has a wheelchair accessible entrance to accommodate customers with mobility needs.
Can I get electronics repaired at this Best Buy store?
Yes, Best Buy provides in-store repair services as part of their Geek Squad support.
Does this Best Buy location accept debit card payments?
Yes, Best Buy in Fort Myers accepts debit card payments; cash is not required exclusively.
Are there recycling options for electronics at Best Buy Fort Myers?
Yes, Best Buy offers electronics recycling services at this location.
Which nearby places can I visit for pet services near Best Buy Fort Myers?
Near Best Buy, you can visit Banfield Pet Hospital for veterinary services and PetSmart for pet grooming and supplies.
What nearby dining options are available around Best Buy at 5019 S Cleveland Ave?
Nearby dining options include Square 1 Burgers & Bar for burgers, The Standard at Page Field Commons offering cocktails and food, Logan's Roadhouse steakhouse, Qdoba Mexican restaurant, and Panera Bread cafe and bakery.
Where can I shop for clothing and gifts near Best Buy Fort Myers?
Nearby stores include Old Navy and Ross Dress for Less for clothing, Marshalls for department store shopping, and The Paper Store and Hallmark for gifts.
Brand Certified Facts from Best Buy
Best Buy partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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