Best Buy

Reviews

• TN

  Thales Neves

  3 days ago
  1.0
  Bought a brand new Dell laptop on 2/16/26 and 3/4/26 my laptop just stopped working. Since it’s past 15 days I can’t refund and or get new laptop. Barely used this laptop and it already gives me issues
• AJ

  Akiria Johnson

  6 days ago
  5.0
  Yaneisi was extremely helpful and very patient with me. Everything I needed to buy she helped me find it and find the best option for me personally. She truly does deserve a raise. Hopefully when I go back she’s there to help me out again
• MM

  Monica

  Feb 26, 2026
  1.0
  I had a very disappointing experience with Best Buy, from start to finish. As soon as I walked into the store, I waited quite a while after saying I needed help choosing a TV, but no one came to assist me. Eventually, an employee showed up with a very condescending attitude. He immediately told me that nothing was available within my budget, even though there was a Samsung TV right in front of us that clearly fit my budget. When I pointed this out, he started pushing me to spend double the price, claiming I would “really love it” because of better graphics, colors, and resolution. When I said I honestly didn’t see a big enough difference to justify paying twice as much, he laughed at me. That was extremely unprofessional. I was already determined to buy the TV I chose, and I told him his behavior was leaving a very bad impression. At that point, I just wanted him to stop talking. The service got even worse after the purchase. Delivery is advertised as free, but unboxing costs $120, and configuration is another $70, which already feels excessive. On the day of delivery, I waited the entire day. The delivery window passed, and then someone called saying they would arrive within 30 minutes. I waited another hour and 15 minutes before somebody finally showed up. Because I had been waiting far beyond the estimated time, I asked if they could at least help me unbox the TV and place it on the stand as a form of compensation. The answer was a flat no — “it’s $120 for that.” This experience clearly showed that customer satisfaction is not a priority here. Between the rude in-store service and the inflexible, unreliable delivery process, I felt completely disrespected as a customer. I would not recommend shopping here if you expect basic courtesy or accountability.
• DM

  Daniel Maddox

  Feb 20, 2026
  3.0
  I was disappointed. Went in to purchase a laptop computer. Stood in the laptop area for 15 min. Nobody around to assist you. I was then told to put my name on a list at the front door and eventually someone would come over to me. I was told 15-20 min wait. So I purchased my laptop somewhere else.
• DS

  David Strong

  Feb 16, 2026
  1.0
  Store sold me a restocked item that was missing a part that made it unusable. To return it I had to wait 16 minutes in a customer service line because only one person was working the desk, who was extremely slow with an attitude. Complete aggravation

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