Mixed reviews on customer service; some praised helpful staff while others reported rude or indifferent service.
Product Availability
Customers appreciated the variety of products available, but some noted issues with stock and display items.
Store Experience
Experiences varied widely; some found the store clean and well-organized, while others encountered unhelpful staff and long wait times.
Delivery and Installation
Several customers expressed frustration with delivery and installation services, citing poor communication and lack of assistance.
QQ
QueenQyn
Feb 19, 2026
4.0
Friendly staff
RV
R Vinnakota
Feb 18, 2026
5.0
Complements
MP
Matthew Perez
Feb 1, 2026
5.0
Andres at the geek squad was a great help, explained everything super well, discussed macbooks and computer parts with me even though i was only purchasing headphones, and got me a great deal, 10/10 worker
GT
Glauco Tourinho
Jan 18, 2026
1.0
Ótimos produtos, porém atendimento péssimo, sofrível e indiferente.
JR
Jose M Rodriguez
Dec 27, 2025
1.0
I am writing to formally express my disappointment with the level of service I received at Best Buy.
I was in the market to replace my stereo system, which is over 20 years old.
After doing extensive research, I decided to purchase the Marantz Model 30.
I first visited the Best Buy location in Doral, Florida, where I was informed that the store no longer carries high-end stereo equipment and that I would need to visit the Dadeland location instead.
This took place on Saturday, December 27.
I drove over an hour to the Best Buy at Dadeland and arrived at approximately 5:30pm.
I went directly to the high-end stereo section and waited for assistance. When no one approached me, I searched for a store associate.
The associate I finally found informed me that the only employee knowledgeable in high-end audio had already left for the day and that on one else in the store could assist me. I was stunned and asked him to repeat what he had just told me.
Unfortunately, the answer remained the same-no one was available to help.
I then approached the associate at the store entrance, who suggested that I return another day but advised me to call ahead to ensure that a qualified associate would be scheduled. I explained that I had already driven over an hour from the Doral store only to be told no one could sell me the product I came in for.
It is extremely disappointing to see the level at which Best Buy’s customer service has fallen-especially for customers interested in premium products.
As a result of this experience, I will no longer shop at Best Buy. I ultimately placed my order directly with Marantz.
Sincerely,
José
What are the regular operating hours of Best Buy in Florida City?
Best Buy Florida City is open Monday through Saturday from 10:00 AM to 9:00 PM, and on Sunday from 10:00 AM to 8:00 PM.
What products can I find at Best Buy Florida City?
You can shop for TVs, computers, appliances, cameras, home electronics, and more at Best Buy Florida City.
Does Best Buy Florida City offer in-store and curbside pickup options?
Yes, Best Buy Florida City offers both in-store pickup and curbside pickup services.
Is the Best Buy in Florida City wheelchair accessible?
Yes, the Best Buy Florida City location has a wheelchair accessible entrance.
Can I get service and repair support at Best Buy Florida City?
Yes, Best Buy Florida City provides service and repair support, including Geek Squad assistance.
What payment methods does Best Buy Florida City accept?
Best Buy Florida City accepts checks, debit cards, and does not require cash-only payments.
Where is Best Buy Florida City located?
Best Buy Florida City is located at 33590 S Dixie Hwy, Florida City, FL 33034, USA.
How can nearby places like Geek Squad or Honda Service help me during my visit to Best Buy Florida City?
After shopping at Best Buy Florida City, you can get expert tech repairs or support at nearby Geek Squad or attend to automotive needs at Honda Service nearby.
What dining options are near Best Buy Florida City if I want a meal before or after shopping?
Nearby dining options include Panda Express for Chinese fast food, Little Caesars Pizza for quick pizza, and Wingstop for chicken dishes.
Are there lodging options near Best Buy Florida City for out-of-town visitors?
Yes, nearby lodging options include Country Lodge Motel, Baymont by Wyndham Florida City, and Budget Host Inn.
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