Cell Phone StoreTelecommunications Equipment SupplierElectronics StoreTelephone CompanyInternet Service ProviderA Wireless
Victra is your local Verizon Authorized Retailer in Estero, FL. We strive to create the best possible experience for our guests. Our knowledgeable and dedicated store consultants and managers offer a full range of wireless devices including phones, tablets, mobile broadband, wearable technology, accessories, and device protection. Our mission is to connect technology to life in the most trustworthy, fun, and profitable way.
Many customers praised the staff for being friendly, knowledgeable, and professional, with specific mentions of employees like Mary and Syrinity for their exceptional service.
Efficiency
Several reviews highlighted the quick and efficient service provided during phone upgrades and transfers, making the process smooth for customers.
Mixed Experiences
While most feedback was positive, there were a few negative experiences regarding customer service, particularly concerning issues with billing and product returns.
Staff Knowledge
Customers frequently noted the staff's expertise in handling inquiries and providing solutions, contributing to a positive shopping experience.
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Heather Blasey
Feb 16, 2026
5.0
Anatoly at Verizon was amazing! He took the time to really listen to what we needed, answered all of our questions clearly, and helped us choose the right phones without any pressure. He also walked us through the plan options and made sure we understood everything before we made a decision. Super knowledgeable, patient, and genuinely helpful. If you’re going to Verizon, ask for Anatoly — he made the whole experience easy and stress-free!
CT
Carol Tudisco
Jan 27, 2026
5.0
Rep was friendly, knowledgeable and professional.
BS
Brenda Schill
Dec 14, 2025
5.0
My Verizon Rep, Serenity, welcomed me into the store and handled my inquiry immediately. She was knowledgeable and pleasant.
MJ
Michael Johnson
Dec 11, 2025
5.0
Good customer service and results
RB
Regina Bromberg
Nov 9, 2025
5.0
The salesperson Mery D was very efficient and accommodating.
She presented the new phone and set up the device very quickly. I had a very good experience interacting with her.