Verizon

3.7
410 reviews
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Business Details

23200 Via Villagio, Estero, FL
33928, United States
(239) 498-1338
https://www.verizon.com/stores/details/florida/estero/estero-326241
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About

Cell Phone StoreElectronics Store
Visit our store at Estero for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
23200 Via Villagio, Estero, FL
33928, United States

Hours

Reviews

3.8
278 reviews
5 stars
165
4 stars
27
3 stars
11
2 stars
13
1 star
62

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the helpfulness and knowledge of staff members, particularly highlighting individuals like Alex, Caitlin, and Niah for their exceptional service.

Staffing Issues

Several reviews noted that the store is often understaffed, leading to long wait times and poor customer experiences.

Mixed Experiences

While some customers had positive interactions, others reported rude or unhelpful staff, indicating inconsistency in service quality.

Store Management

There were complaints about poor management practices, with some customers feeling that management was unprofessional or unhelpful.

Appointment Recommendations

Customers suggested making appointments in advance due to high traffic and long wait times at the store.
  • ML
    Michael Landis
    Nov 14, 2025
    5.0
    Stopped by Verizon Coconut Pt to inquire about a new iPhone 17. I was immediately greeted added to the queue, and my weight time was minimal. I got connected with Alex, who was extremely knowledgeable, friendly, and professional. He explained all my options to me and helped me select the phone that best suited my needs.
  • GH
    Grant Hudson
    Nov 12, 2025
    5.0
    Liam & Joey did a great job.. their team did a great job, helping me with a very confusing issue.. from experience, do not use franchis. Verizons always go to a corporate store. You will get much better service. All right dude
  • TT
    tiffany trovato
    Nov 6, 2025
    5.0
    had a great experience & i owe it all to one of the kindest, pure hearted workers there! ALEX SANCHEZ. what a hard worker, everytime i go into the store he is there and always ready to help. so knowledgeable and once again kind. normally when i go in i am frustrated due to an issue and he always knows how to redirect my mood by doing his job !
  • PC
    Paula Brown Connor
    Oct 30, 2025
    5.0
    This particular store has the most helpful and patient staff I have experienced in a Verizon store. I appreciate them so much!!!
  • AA
    Andrew
    Oct 4, 2025
    1.0
    The level of of understanding and navigation through the technology Completely first class! This gentleman is a subject matter expert and without his assistance I would have been lost!
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Frequently Asked Questions About Verizon

What are the Verizon store hours in Estero, FL?

The Verizon store in Estero is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 10:00 AM to 6:00 PM.

What products does the Verizon store in Estero offer?

The store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, mobile hotspots, tablets, and laptops.