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Brand Certified

Verizon

3.7
(436 reviews)

Business Details

(850) 650-0195

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Destin for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
34737 Emerald Coast Pkwy, Destin, FL
32541, United States

Hours

Reviews

3.7
436 reviews
5 stars
242
4 stars
50
3 stars
24
2 stars
15
1 star
105

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees received praise for their helpfulness, while others were criticized for rudeness and lack of assistance.

Sales Experience

Several customers reported positive experiences with knowledgeable sales staff, particularly Kareem and Javier, while others faced issues with misleading promotions and billing.

Efficiency

Some customers appreciated the quick service and efficiency in handling transactions, while others experienced long wait times and unresolved issues.

Account Management

Numerous complaints about poor handling of account issues, including unauthorized changes and lack of follow-through on promises.
  • MB
    Mark Bolton
    Feb 18, 2026
    1.0
    I'm not going to waste anymore of my time with this company. They suck. Go somewhere else or you spend hours on the phone with their shitty AI and customer service.
  • MC
    Michelle Contreras
    Feb 16, 2026
    5.0
    Today was my second trip to this location and I cant say enough about the staff here especially Kareem. He is very helpful and always willing to go the extra mile. He is very knowledgeable and made each visit exceptional. His coworkers are also nice, pleasant, and friendly! I highly recommend this location! This is my go to location for any of my cell phone needs.
  • SC
    Shelli Chinlund
    Feb 5, 2026
    5.0
    I worked with Dillon and Drew today to help get a new wireless plan for a family member and they did an amazing job! Very patient, knowledgeable and got her the BEST offers and phone lines! 1000% satisfaction and we will be back!!!! Thank you boys! YOU ROCK!
  • LD
    linda dragonette
    Jan 16, 2026
    5.0
    I have just had my new apple 17 activated by Kareem. He is just wonderful! He is very knowledgeable and made it painless. I had an issue with one of my old apps and he walked me through what to do, even though it was the next day. Thank you Kareem, we look forward to you helping my husband with his new phone in the future.
  • VV
    Victory
    Jan 10, 2026
    1.0
    This is the worst branch ever. They allowed someone to switch my prepaid phone to an account, that I didn't authorize! I spoke with Javier on 1/9/26 who told me to return the phone and they can put me back on my prepaid account. The phone was turned in yesterday, and I called today to speak to him. I have been more than lenient with them, and several drives and calls to stores as Javier stated after that he can turn my phone on to the original account. Today he acted as if he didn't inform me of this, however, today when I called like he stated he wanted to talk to his manager to give me accurate information. This phone is connected to my job now it's been off for 2 days. And I have every to be upset, and curse if I want too. They created the issue, and then when I asked him to change my phone back, he now states I have to take it back to a store here in MD. I did everything he asked me to do, yet he didn't keep with honesty in making this happen, then hung up on me because I was upset. However, it was a way to get out of accountability. He stated his manager was right there, however, the manager never took the call. I need corporate to give me a call, and I will be making a complaint with BBB and other.

Frequently Asked Questions About Verizon

What are the operating hours of the Verizon store in Destin?

The Verizon store in Destin is open Monday through Saturday from 9:00 AM to 7:00 PM, and Sunday from 11:00 AM to 6:00 PM. On certain holidays, hours may vary.

Can I schedule an appointment before visiting the Verizon store in Destin?

Yes, you can schedule an in-store appointment through their website or by using the My Verizon app for added convenience.

Brand Certified Facts from Verizon

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