While many customers praised the helpfulness and knowledge of staff, there were significant complaints about poor customer service experiences, particularly with the Geek Squad.
Inventory Issues
Several reviews noted that the store often lacks inventory for popular items, leading to customer dissatisfaction.
Staff Knowledge
Customers frequently highlighted the expertise and professionalism of staff members, especially in departments like vehicle installation and appliances.
Store Experience
The store was generally described as clean and easy to navigate, but some customers felt overwhelmed by the number of employees present without adequate assistance.
JM
John Muller
4 days ago
1.0
Bought a $3900 Sony TV from them with all the bells and whistle added on…… TV lasted about 2 1/2 years just about long enough for the warranty to run out. Good luck calling geek squad.(That’s a complete total joke)……. I could go on and on about how disappointed I am with this company, but it’s really not worth my time…. Just trust me when I tell you, Best Buy is not a good Buy!!!!!
BN
Brian Neimeyer
Jan 3, 2026
1.0
Apple says Best Buy is an Apple Authorized Service Provider that can replace your Apple Watch battery. I even called Best Buy to make sure that the Destin location could perform this service. My wife went to the Destin Best Buy store and was told by a young man that they could not replace Apple Watch batteries and that she would need to buy a new Apple Watch. That is just so sad that either the employee simply didn’t want to be bothered with the request or was so uneducated in his employers services that he mistakenly thought they did not provide this service either way we’re not happy and I plan to file a complaint with Best Buy and we’ll get the battery replaced at the Apple Store when we are in Atlanta.
PG
Patrick Gardner
Jan 1, 2026
1.0
If you buy from Best Buy online it may be a 3rd party seller that you don’t know about until you place the order. If the item is incorrect you can return through Best Buy but you have to fight like hell to receive a refund because Best Buy expects you to hash it out with the 3rd party seller instead of taking accountability for allowing customers to be swindled through the Best Buy online marketplace.
NA
Nathan A
Dec 31, 2025
5.0
Chris in the vehicle installation department is the man. He helped me when I screwed up my own rear camera install and on the install of a new stereo and rear camera on another vehicle. Couldn’t recommend any higher.
They are knowledgeable, experienced, professional and polite. The install looks incredible as well.
KK
Kay
Dec 22, 2025
1.0
We came in planning to buy something, but nobody came over to help us, so we literally couldn’t buy what we needed. We waited around and tried to find someone, but no one helped.
The only good part of this experience was one really nice lady who eventually came over and helped us out. She was amazing, super helpful, and actually cared. Because of her, we ended up buying around $2,000 worth of stuff.
If it weren’t for her, we would’ve walked out with nothing. Customer service overall was disappointing, and Best Buy really needs to make sure employees are available to help customers who are ready to spend money.
What are the store hours for Best Buy in Destin, FL?
Best Buy in Destin, FL is open Monday to Saturday from 10:00 AM to 9:00 PM, and Sunday from 10:00 AM to 8:00 PM.
Where is Best Buy located in Destin?
Best Buy is located at 34940 Emerald Coast Pkwy, Unit 150, Destin, FL 32541, USA.
Does Best Buy in Destin offer curbside pickup?
Yes, Best Buy in Destin offers curbside pickup for customer convenience.
What types of products can I find at Best Buy in Destin?
You can shop TVs, computers, appliances, and more at Best Buy in Destin, with expert advice and Geek Squad support available.
Is Geek Squad support available at this Best Buy location?
Yes, Geek Squad support is available at the Best Buy in Destin for expert help and repairs.
Is the Best Buy store in Destin wheelchair accessible?
Yes, the Best Buy store in Destin has a wheelchair accessible entrance for all customers.
Can I recycle electronics at the Best Buy in Destin?
Yes, Best Buy in Destin offers electronics recycling services.
What payment methods does Best Buy in Destin accept?
Best Buy in Destin accepts checks and debit cards and does not require cash only payments.
Which nearby places can I visit along with Best Buy in Destin?
Near Best Buy, you can visit Hand and Stone Massage and Facial Spa, Total Wine & More, and Michaels Stores for additional shopping and relaxation experiences.
Where can I find dining options close to Best Buy in Destin?
For dining near Best Buy, consider visiting O'Quigley's Seafood Steamer, Olive Garden, or Sonic Drive-In.
Are there any fitness centers close to Best Buy in Destin?
Yes, Pure Barre gym is located near Best Buy, offering fitness and barre classes.