Best Buy

Reviews

• ES

  Emma Siler

  1 day ago
  1.0
  Should not have to wait over an hour to pick something up from geek squad. I have total membership at best buy, and waited 2 weeks and 4 days for a simple installation. Terrible service. When I got to best buy there was a long line and only 2 people working. But there was a total of 4 geek squad employees on the clock at the time(or more). BTW total membership is $200 for a perk that was taken away(free installations). I like to be understanding about things like this as a service worker myself, but this was just genuinely annoying to see people working but not helping.
• JR

  Jada Rivera

  Nov 7, 2025
  1.0
  I ordered two TVS from here with delivery and mounting and scheduled a delivery. The morning of the delivery I got a text confirming that the technician would arrive between 7am-7pm. I took off work to make sure I was home. At 430pm Best Buy called and cancelled saying they didn’t have anyone that could come- after I waited most of the day. I called to reschedule and the soonest I could get someone was 6 days later (hopefully they show up this time!!). When I tried to call the store, you get re-routed to the customer service center, their answer was that the stores don’t take phone calls anymore. So I can’t even speak to a manager about this, but this has been the worse experience! Wouldn’t recommended getting your TVs delivered / mounted from this location. And if you work at the Best Buy in Destin, please give me a ring (if yall have phones).
• NR

  Nickolas Rodgers

  Nov 6, 2025
  5.0
  Im not sure who was all on the 7 o'clock shift tonight but they we're all super nice, left their egos at the door and were all on point, from the first person I met to the 2nd guy drew in the TV department helping me pick out and exchange my 65" for 75" hassle free, checkout was a breeze and we're super cool all the way throughout the process. These guys should be copy and pasted, I usually am the the type of person who hates returning or exchanging but this was a super easy and the team was dope 🤙🏻🔥
• MR

  Mickey Rytman

  Oct 31, 2025
  1.0
  If you call to see if they have a product you have to talk to AI and it wants an account number even if you don’t have one! Their sales department is like ordering online! Don’t bother to call and ask if they have something in stock they have to look online to find out. Very unprofessional I asked if the had a voice recorder to use in meetings for note taking. The man said we don’t have anything like that! I was looking at their site online and told him what I was looking for. That I was looking right at it online. Don’t waste you time calling it states you have to agree to their terms to talk to them. Totally computer driven store with a salesman that even talks like a computer! They just lost me as a customer! I can go online and buy same products and get better service with a human if I need to. It’s like don’t call us without an account and don’t ask questions! Totally uncalled for! The owner should call the store and ask if they have something or if it’s in stock. The owner would not even shop at their own store because of the way you are treated! Super Bad Review!!!!!! What has happened to just talking to a salesman and ask questions about the product? Sorry but I am very disappointed!
• EC

  Emerald Coaster

  Oct 30, 2025
  5.0
  Destin best buy has some awesome employees helping make that store great. I am knowledgeable with electronics and especially car stereo but i wanted a professional install and unfortunately my guy had passed away... I hit up all the local shops but didnt feel comfortable or trust. They dont have a direct line to reach individual stores so i was forced to go check the waters per say. Chris is the man..you can tell he really knows and loves car stereo. Himself and Matt have helped and continued to help with upgrades making my car sound great and no wires showing... they really took amazing care of me. I tried going to pensacola location but wont go anywhere but these 2 gentlemen. Andrew on the inside (younger sales rep with glasses and dyed hair) was able to sell me on the best buy credit card and helped me purchase an insta 360 x5 and 2 pairs of meta glasses, a second gen wayfarer ray ban and a pair of hstn Oakleys. I had bought the first pair and then came back the next day and the other sales rep kept saying they only had available the ones displayed up top but I told him he was wrong and found Andrew who spent the time to look down below where there were many more options, just only one of each pair..thanks to those 3 great employees I will continue to only use destin best buy for my purchases and installs. I have the 170 plan and recommend it

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