Best Buy

Reviews

• AM

  Angel Morningstar

  4 days ago
  5.0
  I've been here a couple of times recently and both visits were pleasant. The staff were all friendly, knowledgeable and helpful. I bought a Garmin Smart Watch and some other items. I had to return one of the items because it turned out to not be what I needed and there was no hassle with the return. There is a great selection of items and brands. Prices seem competitive. Everything is pretty easy to find.
• TP

  Troy Parker

  Nov 14, 2025
  1.0
  Best Buy continues to display the worst customer service I've experienced of any large retailer. Outside of providing a miserable in store customer service experience, their resolution team is entirely unhelpful and will refuse to escalate your concerns. I regret all of my prior purchasers with this company and hope the consumers rise up and boycott their prolonged disregard for their customers. Despite several emails and phone calls, I still have not been able to speak to someone regarding a resolution. Terrible example of how to run a corporation.
• AK

  Ande Kohon

  Nov 11, 2025
  1.0
  I want to WARN anyone buying a TV from Best Buy. If you order a delivery & set-up it will NOT be the Geek Squad but a 3rd party called Manada. (Look up their reviews! Terrible!!) If you want to talk to a Manager...Good Luck! You have employees reporting, "I would get an email the night before giving me a 4 hour window". The only communication from Manada was a text at 6:30 am to give me my 4 hour window. I have tried to reach customer service that is no help either because you get someone from another state or country and not the Daytona Beach store. They have no way to help! Does Manada employees have back ground checks the store says, yes? What about damages your TV or installs it wrong do you have to go back to Manada or Best Buy? The company did not show within my window timeframe just like the reviews said!!! Please complain to Best Buy and demand to hire back Best Buy Geek Squad employees to install and deliver home entertainment!
• JS

  Joshua Stamm

  Nov 10, 2025
  1.0
  Was just told by employee that I cannot purchase a iPhone and give it to a gift to someone else without providing all sorts of Personal and account information. This makes zero sense as if I provide that information then let the person know that they’re getting a new iPhone and there’s no surprise I used to be able to do this the last time I bought my wife a iPhone but now you can’t ridiculous role it just makes me want to go to Samsung now Also, this particular location does that customer service from the moment I walked in the door. No one ever asked me if I needed help not once and I went all the way back into the movie theater area into in fact, I noticed an employee playing on his phone, trying to hide out and literally avoiding customers so he could just sit there and play on his phone.
• US

  usha Singh

  Nov 6, 2025
  1.0
  The worst customer service, bought washer and dryer in September and was told by James in that dept if I opened an account it would be 24 months no interest. When statement came there was a $20 interst charge. Enquired at the store today and apparently I got $85 store credit and not the deferred interest. I paid off my account and tried to use my credit towards a tablet. After lengthy discussion the guy makes me wait w0 minutes to get the item. After he got it I said where is the S Pen the he had been pushing me to get. Aha he was about to sell me a completely different tablet, I just had to walk out, the incompetence is overwhelming 😫

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