Mixed reviews on customer service; some praised helpful staff while others reported long waits and disengaged employees.
Product Availability
Frequent complaints about items being out of stock or not available despite prior confirmation.
Store Experience
Customers appreciated the store's variety and cleanliness, but some noted it felt disorganized and understaffed.
Staff Knowledge
While some staff were described as knowledgeable and helpful, others were criticized for lacking product knowledge.
CW
Carlton West
3 days ago
5.0
I bought my wife a new Surface notebook and we had some issues with it so I brought it back to the Best Buy in Coral Springs, FL on January 6th after work. I went to Geek Squad without an appointment and was assisted by DJ Mckinnie and Leo. I didn't tell them that I have been in technology for over 30 years and instead let them diagnose the issues. They were knowledgeable, polite, and able to time-slice in other customers who had appointments or questions. After thoroughly researching the issues and realizing how recently I had made the original purchase they swapped out the notebook for an exact same model. I was pleased with the great service and impressed at how well they knew their stuff. On-prem retail is very tough these days in the shadow of the online giants and Geeksquad needs people like DJ and Leo to compete. Great Job!
MH
Michael Herrera
4 days ago
1.0
Geek squad is ruining the only reasons I’m a Best Buy costumer, instead of their competitors. I have been turned away for repairs multiple times even though I have a Best Buy Total Membership. Their reasons are no repair techs are available or that they’re backed up with appointments. Way in over their heads, disappointing.
AA
Andrew
5 days ago
1.0
Horrible customer service. They take forever just to do a simple return. Location should be closed honestly. Do not recommend.
MS
Marcos Segnini
Dec 26, 2025
1.0
Worst customer service ever. Isabella (supervisor) was trying to help me and left me to help another customer. After I got her attention again I asked her if I can apply for a credit card and she told me she has 2 years working here that she knows I won't get approved, I had her if she can atleast try and she told me no
MB
Marc Baumann
Dec 26, 2025
2.0
I bought a sound system for $1300 as an open box in “excellent condition”.
As I picked it up, I noticed that the subwoofer was full of severe scratches, borderline “broken”, and nowhere near excellent condition. The manager wanted to give me a discount, but after waiting for almost 40 minutes for him to get back to me on how much that discount would be, I eventually returned the item walked out.
What a waste of time. Very disappointing experience with Best Buy.