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Brand Certified

Verizon

3.9
(355 reviews)

Business Details

(305) 446-1946

About

Cell Phone StoreElectronics StoreVerizon
Visit our store at Coral Gables for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2201 Ponce De Leon Blvd, Coral Gables, FL
33134, United States

Hours

Reviews

3.9
355 reviews
5 stars
228
4 stars
29
3 stars
16
2 stars
9
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their exceptional service, highlighting individuals like Cristopher, Alejandra, and Isaac for going above and beyond to assist.

Staff Attitude

While some reviews noted friendly and helpful staff, others reported rude behavior from certain employees, particularly the management.

Store Experience

The store environment received positive remarks for being clean and well-maintained, but there were complaints about long wait times and disorganization.

Mixed Reviews

Overall, customer experiences varied significantly, with some expressing satisfaction and loyalty, while others reported frustration and poor service.
  • PJ
    Peter Barcelo Jr.
    Jan 14, 2026
    5.0
    Great customer service.
  • CS
    Carlos Sicilia
    Dec 16, 2025
    1.0
    Es terrible tener una compañía de teléfono y que el servicio al cliente sea tan malo y el cliente no tiene cómo protegerse llamas al y te hacen todo mal y después uno tiene que pagar por lo errores de el personal de Verizon no me refiero a esta tienda pero no tengo donde poner mi queja los clientes de Verizon están indefensos
  • CC
    Celine Casasus
    Oct 13, 2025
    5.0
    Amazing Service from Cristopher Pompei – Assistant Manager at Verizon (Coral Gables, FL) I want to give a huge thank you to Cristopher Pompei, the Assistant Manager at the Verizon store on 2201 Ponce de Leon Blvd in Coral Gables, FL. I’ve been dealing with a really difficult situation for almost a year. After my mom passed away, I was trying to return one of the phones from our family plan. It turned into a long and frustrating process — the warehouse kept rejecting the return, and I was still being charged a buyout fee even though I did everything I was supposed to. Honestly, I was at the point where I was ready to leave Verizon altogether. That’s when Cristopher stepped in. He listened, truly cared, and went above and beyond to fix everything. He took the time to understand what was happening, followed through, and finally got the charge removed. Thanks to him, my faith in Verizon is restored — I’m staying with them because of the way he handled everything. Cristopher is the best — professional, patient, and genuinely kind. Verizon is lucky to have someone like him!
  • WA
    Wayne Aiken
    Oct 5, 2025
    5.0
    Special hats off to incredible crew! Nicco made my day! Great Motorola G phone exemplary customer service. 3 times in one day there. Should have gone Verizon sooner. Muchos gracias!!!
  • FD
    Fernando Diaz
    Sep 19, 2025
    1.0
    there is no verizon store there. Its a dentist office!!!!!!!!

Brand Certified Facts from Verizon

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Certified February 22, 2026Yext Knowledge Graph
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