Verizon

3.9
350 reviews

About

Cell Phone StoreElectronics Store
Visit our store at Coral Gables for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
2201 Ponce De Leon Blvd, Coral Gables, FL
33134, United States

Hours

Reviews

3.9
301 reviews
5 stars
192
4 stars
27
3 stars
14
2 stars
9
1 star
59

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for their helpfulness, professionalism, and willingness to go above and beyond to resolve issues.

Store Environment

The store is noted for being clean, well-maintained, and having a welcoming atmosphere.

Mixed Experiences

While some customers had positive interactions, others reported rude behavior from certain staff members and poor service.

Appointment Issues

Several customers expressed frustration over the store being closed during business hours or not honoring appointments.

Product Knowledge

Some reviews highlighted the staff's knowledge and ability to assist with technical issues, while others noted a lack of training among certain employees.
  • CC
    Celine Casasus
    Oct 13, 2025
    5.0
    Amazing Service from Cristopher Pompei – Assistant Manager at Verizon (Coral Gables, FL) I want to give a huge thank you to Cristopher Pompei, the Assistant Manager at the Verizon store on 2201 Ponce de Leon Blvd in Coral Gables, FL. I’ve been dealing with a really difficult situation for almost a year. After my mom passed away, I was trying to return one of the phones from our family plan. It turned into a long and frustrating process — the warehouse kept rejecting the return, and I was still being charged a buyout fee even though I did everything I was supposed to. Honestly, I was at the point where I was ready to leave Verizon altogether. That’s when Cristopher stepped in. He listened, truly cared, and went above and beyond to fix everything. He took the time to understand what was happening, followed through, and finally got the charge removed. Thanks to him, my faith in Verizon is restored — I’m staying with them because of the way he handled everything. Cristopher is the best — professional, patient, and genuinely kind. Verizon is lucky to have someone like him!
  • WA
    Wayne Aiken
    Oct 5, 2025
    5.0
    Special hats off to incredible crew! Nicco made my day! Great Motorola G phone exemplary customer service. 3 times in one day there. Should have gone Verizon sooner. Muchos gracias!!!
  • FD
    Fernando Diaz
    Sep 19, 2025
    1.0
    there is no verizon store there. Its a dentist office!!!!!!!!
  • JP
    Jhonnatan Porras
    Aug 29, 2025
    5.0
    Good
  • JZ
    Jose Zelaya
    Jun 30, 2025
    5.0
    I WAS sent letter from Verizon saying that I qualify for MOBILE PHONE AND ALL MOBILE DEVICES PLANS AND ACCESSORUES BOTH POST PAID / INSTALMENT PLan and lease .I went with the letter and I was immediately denied 2 minutes after I gave the assovi as te my I I.d And my credit score was 191points higher when I walked in the pasture than whe I received the letter of guaranteed approval!! BUSH Leaugue Very un professional Bad business.

Frequently Asked Questions About Verizon

What products can I find at the Verizon store in Coral Gables?

You can find the latest 5G smartphones such as the iPhone 15, Google Pixel 8, Samsung Galaxy S23, as well as business cell phones, tablets, laptops, and mobile hotspots from brands like Apple, Samsung, Motorola, Google, Kyocera, and TCL.

What are the Verizon Coral Gables store hours?

The store is open Monday to Saturday from 10:00 AM to 7:00 PM, and on Sunday from 11:00 AM to 6:00 PM.