Geek Squad

Reviews

• JP

  Jessica P.h

  Feb 16, 2026
  1.0
  Worst customer service the people at the desks were being rude and disrespectful I had asked for a refund and the worker said I didn’t pay and then she gave me the phone and tried avoiding the money and I asked again and she worked it out with me but it still was wrong not trying to give my refund back
• KK

  Kelsey Kingston

  Jan 15, 2026
  1.0
  Had an appointment at 1:40pm to fix my cracked phone screen. Drove an hour to this Best Buy and was turned away by some idiot at the front because I was 10 minutes late. Rescheduled for 4:40pm and came back, only to be told to wait because they were busy. So I guess showing up on time didn't even matter? Not to mention, a woman next to me showed up 26 minutes after her appointment time and was still helped. When they finally called me up, they told me I had to make another appointment for my phone to get fixed because they were too busy. So I made an appointment... for them to make me another appointment? I basically wasted my whole day because the idiot with the iPad checking people in turned me down and told me to come back.
• MS

  Mike Stickel

  Jan 6, 2026
  1.0
  Keegan the associate did not put in the work explanation he did for my wife which was not good, it's as if he didn't do anything for her phone
• MS

  mouser shepherd

  Dec 10, 2025
  1.0
  My Name is Nathan, upon arriving at the store after calling Apple to set a repair for back glass damage on my IPhone 16 Pro Max they have denied Apple Care on my device and charged me full price, I sat there for 3 hours with the geek squad agent and Apple showing I indeed had Apple Care on my device, they then suggested I travel all the way from this location to Tampa International Mall to have my phone repaired as their system says I had no coverage. DO NOT GO HERE!!!!
• PL

  Phillip Lee

  Dec 6, 2025
  5.0
  I took my Toyota FJ to the Geek Squad automotive service center to look at my stereo and speakers which were not working properly, thinking I was going to need a new stereo, as others were telling me. Felipe there took a quick look at my car, and magically fixed my speaker and stereo issue in a matter of minutes, saving me a big spend. He also took the time to fix my rear seat release, which I thought might be pinching the speaker wiring. This seat release issue was a real frustration for me that he quickly fixed. I've used GeekSquad before, but this man Felipe showed great integrity in his work and service to me. I will definitely be back, and ask for him by name for my car audio needs. Highest recommendation!

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