Best Buy

Reviews

• KK

  Kevin

  6 days ago
  1.0
  Repeatedly terrible customer service over the phone. I have had the same Andrew hang up my calls after pretending to consider my question three times in the past month. Mostly everyone sucks over the phone though. The quality of person in-person is amazing and so helpful but it’s so terrible over the phone that I just end up going to another store to buy my items since they actually pick up and let me know they have my items. Such a shame because there’s so much potential here.
• LM

  Larry Miller

  Feb 19, 2026
  1.0
  Ordered three Samsung kitchen appliances . Fridge, dishwasher and a range. Not cheap by any means. Was told the delivery would be delayed a few weeks for the range so we pushed it out about 4 weeks to ensure all would be delivered together. Had to pay ridiculous fees for delivery, installation and haul away since I was going to be out of town and my wife wanted them sooner rather than later. Then we got pumped for all the extra fluff that the salesman obviously made a commission on not once but several times. Then came loads of emails, text messages and repeated phone calls. They were not able to deliver them together so the delivery was going to be split. What a waste of time. And a final surprise they did not deliver the stove and could not tell us when it would be delivered. On top of that they wanted to charge us an extra 160 dollars to install the dishwasher since it was hardwired and they left the refrigerator and the dishwasher on extension cords since they could not plug either of them in. There was no advance notice that the stove would not be delivered either. A clown show experience of complete disorganization and an experience you would not want to repeat. We still do not have our stove even though they are available from other vendors just blocks away.
• BF

  Brian Farris

  Feb 18, 2026
  1.0
  Be warned if you do business with their 3rd party vendors inside the store - specifically the cell phone 3rd party folks. The local Best Buy store personnel are not properly trained to deal with this relationship and as well as the 3rd party cell phone personnel do not inform the buyer of all details. And Best Buy personnel avoid trying to help. 4 visits to the store during the debacle. While it was mostly the 3rd party but Best Buy personnel did fail too. No ownership of the store for their personnel or the activities within their store.
• ME

  Mike English

  Feb 14, 2026
  1.0
  Normally this Best Buy has been good and weve found some deals. Our recent experience, I was attempting to just find some prices for an open box Monitor, Customer Service wouldn't help us and directed me to find someone else on the floor. I went to a new person, who said they would call someone to help us. 20 minutes later no one even came near us or see if we needed help. Meanwhile, I saw about a dozen employees hanging out and chatting all through out the store. My family and I walked out 10 minutes later. Disappointed that our business wasnt valued and well probably just order something online now
• JB

  JT Beaty

  Feb 7, 2026
  1.0
  This can improve based on how my situation in handled. I bought a TV tonight and picked it up around 7pm. We plugged it in by 9pm. We drove slow from Drew street and took our time. I can’t say how much I have disappointed by the process. First, the “free” 32” was given to me without confirmation of my 98” being available. When they finally bought my Super Bowl TV (the 4th one I bought during Super Bowl season from your Clearwater store) 3 kids brought it out and had no idea what they were doing to load the tv… they slammed it into my cab of my truck and I ask abt the damage that could cause and they said “no damage but we should probably lay it down to be safe”. Of course we listened when we shouldn't have at all. Your employees recklessly cared for something I don’t owe money to you on and now I have a giant crack in the corner of my tv which leaves the side they slammed into my cab of my truck completely useless black and broken. As well as the bottom having dead pixel lines across the entire TV. This need to be corrected… I brought the TV home before 6 and had a a friend help me move it to my living room… first time I plug it in bam… cracks… missing screen and no one to replace it. My parents bought from another BB in TN and had the same experience… all I hope is this gets fixed. You fix this and I’ll take them s completely down … I update but your CS is completely closed. Why? They are closed tomorrow ? Why? My parents got a new tv delivered the exact same day and it was installed for them … and expect nothing less… if not more.

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