Best Buy

Reviews

• ES

  EDNA STICKEL

  6 days ago
  1.0
  Horrible service from the creep squad and Best Buy A woman there last night wouldnt even allow me to speak with the store manager, told me i had to come in to talk, and she wouldnt allow me to speak with Keegan gerk squad SHAME ON HER Find out who she was around 8 pm 1/6/26
• MS

  Mike Stickel

  6 days ago
  1.0
  Spoke to an employee there who told me I had to come in to talk to a manager. She also told me she can't transfer me to the Geek Squad to let me talk to, who took care of me today or rather, who didn't take care of me, she was a rude young lady. It was around 8 o'clock PM nobody was available, but her. She asked me for my name email and my phone number. As though she was gonna help me and she didn't so I regret giving her my information, and I hope she doesn't do anything with it, but you all need to fire her when you find out who did it, that's why you get the one for having her there. Keegan in the creep was useless
• ES

  E S

  6 days ago
  1.0
  Around 8 o’clock tonight, I wish I had a gotten the young lady who answered that phone. She was very rude would not transfer me to the geek squad told me I had to come in told me I had to come in to even talk to a manager shame on her. That’s why you’re getting a one for the lack of employee training.
• DB

  Daniel Bianco

  Dec 31, 2025
  1.0
  Since Best Buy doesn’t have an official complaint line, I’m posting mine here. It all started when I went to the Clearwater Best Buy on Dec 20 to schedule a car head unit installation. A staff member helped me purchase the needed items and scheduled the installation for Dec 27 (Order #0564 006 5505 123125). One of the items was marked for store pickup on Dec 25, so I called to extend the pickup date. During the call, I requested a change to a different head unit model. The representative cancelled the head unit and also told me to cancel SKU 4290905, saying I didn’t need it — 1st Best Buy error. Later, another employee (with more experience) said that item should NOT have been cancelled, so he created a new order (#1125356428398) including the new unit and the item previously removed. Because the items didn’t arrive on time, I rescheduled the installation to Dec 31. Then I noticed the shipping address was missing my unit number, which stalled delivery. I’m unsure if the error happened during purchase or if my account was missing it, but either way, the package was sent incorrectly. On Dec 30, Best Buy advised me to pick it up at FedEx. At FedEx, one item was missing — SKU 6401086 (2nd Best Buy error). I immediately contacted Best Buy through chat, and they created a replacement for pickup at South Tampa, saying it would be available within an hour and I would receive an email. I received no email. I went to the store and spoke to a supervisor who said the item was coming from another facility and might arrive around 6 PM. Six hours later, still no email, and the system kept saying “being prepared for pickup today” — 3rd error. I returned to the supervisor, and he said there was a system hold on the order, explaining the delay (not sure how this wasn’t noticed the first time). We then changed the pickup location to Clearwater so installation could be done there. He assured me it would be fine — 4th error. On Dec 31 (day of installation), I called to confirm the item was ready, but after being transferred multiple times, no one could confirm anything. All I needed to know was whether the part was actually at the store. They said the only way to know was to go in person. I drove to Clearwater early. The associate there told me the South Tampa store should NOT have changed pickup location, and because it was a replacement, the system blocked them from releasing it — 5th error. Installation could not be done, and I had to reschedule again — now for Jan 10, and I still don’t know if it will actually happen. On top of everything, the refunds for the cancelled items were never processed automatically (6th error). Only when I went in person did an employee resolve it (in minutes). It took over a week to reflect on my card. After countless calls, multiple store visits, mixed information, system issues, cancellations, holds, lost items, and two reschedules, this became the worst customer service experience I’ve ever had. Best Buy has always been great to me before, but this situation was extremely disappointing. The lack of a complaint line and the inability to call stores directly made everything even harder. I truly hope this review is read by someone who cares, because this experience cost me time, frustration, and unnecessary stress.
• MM

  Maddie McDanel

  Dec 31, 2025
  1.0
  It would be a zero if I could. We were sitting there waiting for 45 minutes before anyone came to help us even after asking. Finally asked for the manager and he was not friendly and seemed frustrated that he even had to help us. I have been to other best buy’s before and the customer service was impeccable, this place was so unorganized and unproffessional, go somewhere else.

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