Business Details
About
Cell Phone StoreInternet Service ProviderTelecommunications Service ProviderCellular Sales
Cellular Sales is Cape Coral’s go-to Verizon Authorized Retailer for the latest devices, including iPhone 17 Pro Max, Google Pixel 10 Pro XL, and Samsung Galaxy S25 Ultra. With multiple Knoxville locations, we offer personalized service, device upgrades, and trade-in options on America’s most reliable network. Our mission has been to keep [city] connected with top technology and expert guidance. Visit us today for the newest smartphones, tablets, and accessories.
Details
- Requires appointmentNot available
Location
Hours
Reviews
4.7
1,287 reviews
5 stars
1,166
4 stars
34
3 stars17
2 stars10
1 star
60
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being helpful, knowledgeable, and patient, with specific mentions of employees like Matt, Carlos, and Justin.
Billing Issues
Several reviews highlighted problems with billing, including overcharges and confusion regarding promotions, leading to dissatisfaction among customers.
Store Experience
While some customers had positive experiences with staff, others reported poor service and lack of assistance, indicating inconsistency in customer care.
Product Knowledge
Customers appreciated the staff's expertise in helping them choose devices and plans, although some felt that certain employees lacked adequate training.
- JMJanos MolnarDec 31, 20253.0Upgraded 3 phones. I was told I would be charged sales tax on the price of the phones and a $40 activation fee, which are fine. However, I was not told that they also charged me $50 per phone to "transfer the data from old phone to new phone"—which is literally just pressing one button on the new iPhone. If I had been informed, I would have declined and pressed the "transfer" button myself. I only discovered this fee when I looked at my bill and saw an additional $40 charge per line. When I called the store, that's when I was told the in-store charge included a "transfer fee."
- AMAnthony MontalvoDec 30, 20255.0Matt and Vivica were absolutely amazing! They worked long past their off time to help fix an issue caused by another provider and did so with a positive attitude. So grateful for their help!
- RFRaul FernandezNov 28, 20255.0Muy buena atención . Muy agradecido de su trabajo. Recomiendo Verizon 100 % muy buenas promociones . Fui atendida por Jhon
- VDVinnie DNov 22, 20251.0Long story short... thev overcharged me when I bought 2 phones. They said they will fix it, we will see. Ordered a new flip phone for my elderly mother they said will be delivered Friday. Never got a call about it, so I called them. They said, after looking around for it, that it is not there, it should be in Saturday. I got home, looked at my emails. and saw one that said it WAS delivered this morning. Called them back. More looking around for it. FINALLY found it...in the wrong bin. Poor organization or customer service. I don't know which, but after this sale, I'm taking my longtime Verizon business to another location. EDIT: 11/23...they never disconnected the original line for the old phone. I just got done chatting with Verizon customer service. They just deactivated it and will refund the charges that were not supposed to happen.
- DLDavid LeeNov 14, 20251.0The only reason I'm giving 1 star is because I can't give 0. I switched front Verizon to Visible because of the price. After activation with Visible, I had no service. When I tried activating the eSim in my phone, I kept receiving a message to contact Verizon. After on the chat with Visible for 7 hours, it was determined that my network was locked by Verizon. I spent 6 hours on the phone with Verizon with no results. They couldn't even find my account that I had for 9 years! So, I went to the Verizon store on Santa Barbara in Cape Coral. I was there around 5-6 minutes and all they kept telling me was that Verizon doesn't lock out networks. They didn't lift a finger to try to find out the problem or at least make a call. 5 days later I'm still without service because Verizon has my network locked. I've already submitted a complaint to the BBB. The 2 people who "assisted" me could definitely use some more training. Will never use Verizon again.
Frequently Asked Questions About Verizon
What services does Verizon at 2517 Santa Barbara Blvd offer?
Verizon offers wireless plans, smartphone sales including Apple iPhone and Samsung Galaxy, tablets, prepaid wireless, mobile hotspot devices, and Verizon exclusive services.
What brands of phones can I buy at this Verizon store?
You can purchase phones from Verizon, Apple, Motorola, Samsung, LG, HTC, Google, and Asus at this location.
What are the store hours for the Verizon store in Cape Coral?
The store is open Monday through Saturday from 9:00 AM to 9:00 PM and on Sunday from 10:00 AM to 6:00 PM.
Does Verizon in Cape Coral require an appointment?
No, appointments are not required to visit this Verizon store. You can walk in anytime during business hours or call ahead if you prefer.
Can I pick up my online order at this Verizon store?
Yes, the store offers both in-store and curbside pickup services for your convenience.
What payment methods are accepted at the Verizon store?
The store accepts American Express, Discover, MasterCard, and Visa credit cards for payment.
How can I contact the Verizon store at 2517 Santa Barbara Blvd?
You can call them at +1 239-242-8458 or email CustomerService@cellularsales.com.
Which nearby places might I visit before or after shopping at Verizon?
Nearby places include 7 Sweepstakes arcade for entertainment, Kumo Japanese Steakhouse for dining, and Cape Smiles Dentistry for dental care.
Are there other mobile phone stores close to the Verizon store?
Yes, nearby mobile phone stores include AT&T Authorized Retailer and another Cellular Sales location.
What additional amenities are near the Verizon store in Cape Coral?
Nearby amenities include beauty salons like M & Company Hair and Nails and Famouscutz Barbershop, banks like Wells Fargo and Truist, and fitness options such as Women's Total Fitness gym.