Business Details
About
Cell Phone StoreElectronics Store
Visit our store at Brandon for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.
Details
- DebitAvailable
- Mobile paymentsAvailable
- Cash onlyNot available
- Accepts checksAvailable
Location
Hours
Reviews
3.7
660 reviews
5 stars
349
4 stars
93
3 stars
46
2 stars
39
1 star
133
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback is mixed; while some representatives received high praise for their helpfulness and friendliness, others were criticized for being rude and unprofessional.
Efficiency
Several customers reported quick service and efficient problem resolution, while others experienced long wait times and unresolved issues.
Sales Practices
There are concerns about misleading sales tactics, with some customers feeling they were misinformed about promotions and pricing.
Staff Knowledge
While many staff members were noted for their expertise and ability to assist with technical issues, some customers reported a lack of knowledge among certain employees.
Store Environment
The physical store environment received criticism for uncomfortable seating and poor layout, impacting the overall customer experience.
- DPDayan Paul2 days ago5.0I was surprised by the professionalism, empathy and patience. They took the time to address my needs, not theirs. This was quite refreshing.
- LCLindsay Cutting2 days ago5.0I had an excellent experience with Verizon thanks to two outstanding representatives, Gavin and Daniel. They were professional, patient, and incredibly helpful throughout the entire process. Both took the time to answer all my questions, made sure I understood every step, and went above and beyond to ensure everything was set up perfectly. Their customer service was truly exceptional, and I left feeling confident and well taken care of. Highly recommend Verizon, especially if you’re lucky enough to work with Gavin and Daniel!
- IAImran AliNov 7, 20251.0My experience with Verizon has been nothing short of terrible. My monthly bill is significantly higher than what was originally promised, and the quality of both my internet and voice service is inferior — despite being on a plan that supposedly includes “premium ultra” broadband and voice coverage. To make matters worse, the representatives at the Verizon store were completely unhelpful. At first, they told me not to call customer service and to come into the store because they would “take care of everything.” However, once I arrived, they claimed their abilities were limited and directed me to call customer service instead. It felt misleading and frustrating — nothing but empty promises. Overall, I’m very disappointed in Verizon’s service, pricing, and customer support. I expected much better from such a large company.
- JCjane cloutierNov 7, 20253.0Instead of helping I was told to go home and call 611 and have them help with my issue of phone going into sos mode and then losing caller id.
- RPRijae PearsonOct 26, 20255.0We had Giovanni as our representative and he was AMAZING. Typically when switching to a new service provider it’s about money and takes such a long time but he was speedy , accurate and explained everything in the best way. He saved us a ton of money by switching to Verizon from ATT. He also had such great people skills and spoke to us like we were friends. Although we were there for phones, he gave us advice on dogs lol, and now we’re thinking about getting one. His dog is absolutely gorgeous!!! He made us feel like Verizon is our new home for phone service and we are happy we switched. This guy needs a promotion! I never leave reviews but dealing with someone who actually takes their time and helping us the way he did he deserves all the praise !!! Thanks Giovanni !!
Frequently Asked Questions About Verizon
What products does the Verizon store in Brandon offer?
The Verizon store offers the latest 5G smartphones including iPhone 15, Google Pixel 8, and Samsung Galaxy S23, along with mobile plans, wireless internet, voice plans, and Fios Internet plans.
What are the Verizon store's hours of operation in Brandon?
The store is open Monday to Friday from 9:00 AM to 8:00 PM, Saturdays from 9:00 AM to 7:00 PM, and Sundays from 11:00 AM to 6:00 PM.
Does the Verizon store in Brandon offer in-store pickup and shipping options?
Yes, the store offers in-store pickup, free 2-day shipping, express lockers, and same-day delivery where available.
Can customers schedule an in-store appointment at the Verizon Brandon location?
Yes, customers can schedule an in-store appointment through the Verizon website or mobile app for added convenience.
What payment methods are accepted at the Verizon store in Brandon?
The store accepts checks, debit cards, mobile NFC payments and does not require cash only.
Does the Verizon Brandon store provide free Wi-Fi to customers?
Yes, free Wi-Fi is available at the Verizon store in Brandon.
What nearby places can I visit before or after shopping at Verizon Brandon?
You can visit nearby places like America's Best Contacts & Eyeglasses for eyewear, Bright Now Dental for dental services, or Lowe's Home Improvement for home projects before or after your visit.
Are there dining options near the Verizon store in Brandon?
Yes, nearby dining options include Pita's Republic for Greek and Middle Eastern food, Bonefish Grill for seafood, Chick-fil-A for fast food chicken, and Cicis Pizza for buffet-style pizza.
How can nearby financial services be convenient when visiting Verizon Brandon?
Grow Financial Federal Credit Union, Bank of America ATM, and Regions Bank are located nearby, providing convenient access to banking and financial services during your visit.
What brands of mobile phones can I find at the Verizon Brandon store?
Verizon Brandon carries Apple, Samsung, Motorola, Google, Kyocera, and TCL brand mobile phones.