Geek Squad

Reviews

• KD

  Kerry Dent

  Oct 23, 2025
  1.0
  Had the worst experience with Geek Squad. Went in to get BitLocker loop removed off my computer and somehow was charged 218$ for a new hard drive. Paid for it, brought it home and I was still having the same issues. Went back to geek squad to get it checked out again and they didn’t fix it. They called me and said I needed to purchase 116$ ram then called me next day and said mother board may be down. Man I’m just trying to bypass bitlocker loop. Where did all these charges come from ? They put their own personal ram into my laptop and now this thing won’t even turn on. My laptop is cooked
• HS

  hannah standro

  Aug 28, 2025
  1.0
  Dropped off my vehicle at 11:30 for a noon appt of a dash installation and rear camera. I was told it would be ready by 2:30. I showed up at 4:05 to pick up my vehicle and was told I would have to wait another 30 min. No phone call to tell me they were running behind or late… unprofessional. So instead of taking 2.5 hrs and being ready by 2:30 it has taken 4.5hrs. Also, the front desk who also happened to be the “manager” is very inconsiderate and rude. None of them have customer service skills.
• DS

  Dakota Stone

  Aug 20, 2025
  2.0
  Very disappointed in the level of customer service and competency at the car installation office. For one, it's impossible to get ahold of anyone. They NEVER answer the phone and will NEVER return voicemails. I have called over 6 times and left several messages and haven't heard a peep and this is unacceptable. And secondly, the reason for all these calls: I had TWO apartment gate transponders show up missing in two installations I had done with them. That is $400 dollars I had to spend on replacement because they apparently discarded my transponder and wouldn't answer the phone regarding where it was. Not to mention, the install of my receiver is questionable. It shuts off randomly in the middle of driving and the backup camera sometimes turns on randomly. I'm assuming something was done improperly back there but when I took it in to get fixed the issue was not resolved. Anytime you show up people are just sitting around on their phones and lethargic to come help you. I'm not surprised they were able to misplace a transponder two times in a row and perform a faulty installation. The level of detail is very disappointing. Go somewhere else.
• TV

  Tony Vivace

  Aug 18, 2025
  5.0
  Went there yesterday and Larry took care of us! Good guy and he knows his TVs! Bought one there because of him! Plus it was a great deal too! Lol Thank you Larry!
• IG

  Irma Gossard

  Aug 15, 2025
  1.0
  Wase of time and money.

Frequently Asked Questions About Geek Squad