Best Buy

Reviews

• AB

  Ana Blaco

  2 days ago
  5.0
  I had a really good experience at Best Buy. The store was clean, organized, and easy to navigate. The staff was friendly and knowledgeable, and they took the time to answer my questions without rushing me. What I appreciated most was how helpful they were in finding the right product for my needs instead of just trying to sell the most expensive option. Checkout was quick, and everything was smooth from start to finish. If you’re looking for electronics, appliances, or tech accessories, Best Buy is definitely a solid place to shop. I’ll definitely be coming back!
• JS

  Joseph Shields

  6 days ago
  2.0
  It is unfortunate that the service at this location has devolved in the past few months. Finding an employee allowed to sell a TV took more than 35 minutes and three of the staff that weren't permitted and unsuccessful in producing one that could. Enough time for myself and one of the other two customers, also waiting for service, to look over the floor stock then pull out our cell phones Google other competitors and make selections from their stores and in that other person's case she ordered herself a TV right on her phone and left. Being fearful of buying over my cell phone allowed best buys only permittable TV salesman time to materialize. Two questions and 6 minutes later I was paying for my TV purchase. I must give props to the young warehouseman who brought out my TV courteous, helpful and rising to the top of the list expedient.
• LL

  Luis Laboy

  Feb 28, 2026
  1.0
  I’ve been a loyal Best Buy customer for over 10 years, but this was a very disappointing experience. I found a PlayStation controller clearly displayed with a price tag of $34.99. All the controllers were placed in the same incorrect spot with that price shown. When I went to pay, the cashier, Jordan, and the supervisor, Dandy, refused to honor the advertised price. They said it wasn’t their fault, but as a customer, pricing errors on the shelf are not my responsibility. If a price is clearly displayed with a tag, it should be honored. It’s very disappointing that they would rather lose a loyal customer over their own mistake instead of standing behind what was posted in their store. This experience has definitely changed how I view shopping at Best Buy.
• AA

  Adam

  Feb 28, 2026
  1.0
  Best Buy has turned shopping into a waiting game. Everything is locked up, and there’s never enough staff around to unlock anything. What should be a quick in-and-out trip turns into 20 minutes of hunting down an employee. I get loss prevention, but this makes basic purchases unnecessarily frustrating.
• BJ

  Bryana Johnson

  Feb 11, 2026
  1.0
  If I could give -5 stars I would. I purchased a refrigerator for over $4k, purchased an additional warranty only to have it break less than 2 years later and be told that the warranty only covers parts I have to pay for $129 service fee. Ok I can live with that, but attempting to get someone to come fix my fridge has been a NIGHTMARE. I am 4 hours in and not only has nobody come to fix my fridge, I took the whole day off because they ‘scheduled’ an appointment for today only to call when they hadn’t showed by 3:30, only to be told ‘sorry we canceled your appointment due to non payment ‘. Wait what? I gave you my credit card info so instead of calling me to say something was wrong, you just cancel and have me take the day off for nothing? Now I’m on hold for the 4th hour total trying to get my refrigerator fixed. Do not walk but RUN far away from Best Buy, their janky warranties and Geeksquad as a whole.