Best Buy

Reviews

• GB

  Greg Brown

  4 days ago
  1.0
  Shameful service. I understand that technical issues arise at times but that is no excuse not to seek resolution of customer service issues in ways that are accessible. Go look in the warehouse if you can and they have given you adequate time to do so! This location is in need of leadership.
• CJ

  Carolyn Jackson

  5 days ago
  1.0
  Poor customer service from a employee name Neil as im standing in line behind another customer while he is cashing them out he finishes and walks away never to return leaving me standing i had just purchased a 800 dollar IPhone and was about to purchase a case needlessly to say I threw the case down and walked out the store do better how rude
• DR

  Dawn Russiello

  6 days ago
  3.0
  Currently very disappointed with Best Buy customer service/policy. I purchased a washer and dryer January 2024. At the time, I was told about the manufacturer warranty for one year and the extended warranty for 24 months. I chose the 24 months. In needing a repair on the Samsung washer, I called and was informed that I was only charged the extended warranty for one month and then it stopped. I did not discontinue this charge or warranty, it was automatically done. Making best buy credit card payments with 0% interest for 1 year, I assumed that this was done properly. Now I am told I would have to pay $149 for the tech to show and and approximately $200-$300 for the repair even though I should have 1 year warranty left. The customer service agent, who was not in the US would not help or look into the problem/error. I will wait for the washing machine to break down and I will buy a new washer at another appliance store. Unfortunately, I am sure that I am not the first customer or the last customer with this situation. Shame on you Best Buy. You lost a customer that has spend thousands upon thousands of dollars in your store. Customers beware of the scheme.
• 22

  2089scuba

  Nov 8, 2025
  1.0
  Simply trying to get ahold of someone to get an idea when I can bring in a car to replace a stereo. This place is impossible go anywhere else maybe you'll get service
• JR

  Jaime Rouse

  Nov 3, 2025
  5.0
  Randall was awesome. Our hero! I had placed an order for an oven on the best buy website and it was supposed to be delivered Friday 10/25 however i received a message that the delivery had to be rescheduled which was crazy because I ordered a week ahead and purposely chose Best buy because they had a great price and could deliver. then the customer service person never called me back. However i desperatly needed an oven because I was throwing a party the next day. So I went into the location near me. Randall not only found me a great oven and gave me a great price but we were able to take it away the same day and it was installed in time for the party. Thanks for being so great and saving the day!

Frequently Asked Questions About Best Buy