Best Buy

Reviews

• CM

  Courtney Maldonado

  Dec 30, 2025
  1.0
  This place has gone down hill. Customer service or putting the guest first doesn't happen. There were 12-15 employees and 8 patrons and I needed to schedule a day to have the tempered glass screen on my phone. I look around and see 2 employees in the cell phone area doing absolutely nothing, but I need to get on there schedule to work. I'm going to keep my business at the Wellington Best Buy. This place needs an overhaul.
• PP

  Pam Penta

  Dec 27, 2025
  2.0
  I bought the Best Buy membership program which at first offered, if needed, a $99 in home visit for service, it's been adjusted to $129. They should honor the original price for service. At least for the duration of the contract! I live in 2 households, I should be able to bundle the service. I'm a good customer of Best Buy, I've bought a washer/ dryer, laptops, and printers. Loyalty counts!
• KR

  kevin Rhines

  Dec 27, 2025
  1.0
  i ordered a 49in computer monitor on 12/19 schedule to deliver on 12/22 as well as ordering a gaming computer to deliver on 12/26 which says a adult over 18 needs to be here to sign for my monitor has said out for delivery from the local fedex office sense 12/22 and now my computer says its delayed delivery from 12/27 - 12/30 do they really think i have time to sit 4 more days to wait for it because i have to be home to sign for it? i suggest you never ever use beat buy use Amazon when you can. but if you have to order from best buy make sure it in stock at your local store and do the pick up option. BEST BUY YOUVE RUINED WHAT COULD OF BEEN A NICE CHRISTMAS FOR SOMEONE seroiusly you want me to message you on something i dontt use what with that?
• CB

  Charles Brown-Roberts

  Dec 26, 2025
  1.0
  I wish I could give this 0 stars. Customer service is completely incompetent. The only thing they were consistently “good” at was mumbling about what they couldn’t do or wouldn’t help with. This whole ordeal started in the store. I went to the Boynton Beach Best Buy location to purchase a car stereo and installation. I was told they could not schedule an installation that day and that I should come back in five days to attempt to schedule an appointment at a different location. Yes — “attempt.” My only other options, according to the store staff, were to use the app or call customer service. So I tried the app and online chat. The chat system is absolute garbage. I was disconnected mid-conversation, had to start over, and after two separate chat interactions with no resolution, I was told the only remaining option was to call. I then called customer service. After waiting on hold for over 10 minutes, I finally reached a phone representative who was just as unhelpful as the previous two chat agents — and far more dismissive. The representative outright refused to help me schedule a weekend appointment, repeatedly stating it “couldn’t be done,” with no attempt to escalate or find a workaround. The only appointment they were willing to offer was over an hour’s drive away and only during the work week, which is completely unacceptable. I clearly explained that I work during the week and that this was not a reasonable option. The response was essentially take it or leave it. Across four separate touchpoints — in-store, two chat sessions, and a phone call — not a single person was able or willing to help. No ownership, no escalation, no solutions. Just a system designed to bounce customers from one dead end to another. This was an absolute waste of time and a textbook example of how not to treat customers. If you expect basic competence or flexibility, look elsewhere.
• CS

  Charlotte Simmons

  Dec 20, 2025
  5.0
  I can’t stop raving about this store. I went in early December and was blown away by the displays and devices they carry. I was greeted by multiple helpful sales associates to make sure I knew where to go and that I had any questions answered. A VERY wide selection of products. I went to try on the Garmin watches and they had quite a few models to try on. Ended up getting the Vivoactive 6 and am really happy I had the chance to see the collection of watches in person before making my purchase

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