Geek Squad

Reviews

• GA

  gerly allen

  May 30, 2024
  1.0
  I wanted my laptop to be unlocked which I just bought in less than a month from them. Factory reset is all I need but the guy said that I will be charged $150 ,wow, okay nevermind, I will just install Linux😂
• JG

  James George

  Apr 18, 2024
  1.0
  I don't know if they outsource their contractors but they are some of the laziest human beings. Our washer broke. Took a week for a tech to come out so one week already without a washer. Tech ran a diagnostic test issue we originally reported was a POWER FAILURE. Tech ran the test and said washer is working then left. He didn't pull the washer and dryer out literally only ran a diagnostic and supposedly ran a wash cycle determined it was fine.-_- exited to actually be able to was clothes got home washed 1.5 loads of laundry washer had same error code come up, stopped mid wash with a soaking wet blanket. Can't even hang it to dry or finish the wash cycle still had soap. Called the geek squad next day, guy on the phone reads the tech notes he ran a Speed wash test. Who on God's green earth only washes their clothes for 15 minutes. That's the speed cycle btw. All the washers now a days have computers in them. I'm in IT the very first thing you are taught is to redo what the customer did so you can properly diagnose the issue and figure out how to fix it. We wash our clothes on the normal cycle so sorry if you would of had to stay for 45 min mister tech you're getting paid right? So booked another appointment soonest again was a week. So now going on 2 weeks no washer. Tech calls day of appointment and says hey I'll be out next week with parts. DOESNT EVEN COME TO PROPERLY FIGURE OUT WHAT THE ISSUE IS JUST SAYS HE WILL COME WITH PARTS. What an absolute joke. So now waited another week hoping that the parts they bring will fix the washer. WHO KNOWS IF IT WILL. No one has stayed long enough to figure the issue out. They are just going off what we've told them. They haven't pulled the machine out they have done essentially nothing. We haven't touched our washer for fear of doing something that will cancel the warranty. Have spent well over $100 at the laundromat because he we still need to wash our clothes right? So here we are week 3 no washer and hoping that this guy will have the right freaking parts. What a literally joke. Really hope you get it together and either higher better techs that either care or want to actually work.
• RD

  Raymond Domingo

  Feb 24, 2023
  5.0
  The place to go if you don’t understand computers. They seem to understand not everyone grew up using a computer. Very patient and explain in a simple manner. Helped me a lot. Joined the yearly service and will come to your house to make sure your stuff is set up correctly and how you want it for what you need to do.
• JF

  Joyce Fishberg

  Oct 18, 2022
  1.0
  Wanted them to hook up my printer.they could not do it. I wasted my hours with them.

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