Apple Boca Raton

Reviews

• SA

  Stacey Austein

  Feb 27, 2026
  5.0
  My son was having an issue for several days with his iPhone.He was locked out of his phone and with him having autism he was very frustrated,, 😣 after many customer service support calls with Apple 🍎, I met with JP at this Boca Raton location in the mall . JP was extremely knowledgeable, kind and patient 💟with both of us and was able to fix our issue and we are very appreciative!! Definitely ask for JP ,, he really is an asset to this team/company!👩🏻‍💻🍎
• PH

  P H

  Feb 26, 2026
  5.0
  My brother and I stopped by the Apple Store at Town Center this afternoon to get an iPad. Mariah came over to assist us. She was chatting with my brother, listened carefully to what he was saying and, seemingly out of nowhere, she handed him the exact product he wanted to purchase. It was bagged and paid for on the spot. She, with her competent, calm, effective and efficient ways, is such an asset to the store. Thank-you, Mariah. You are awesome!
• MS

  Michael S.

  Feb 21, 2026
  5.0
  My last iPhone was #8 in 2022 lost. My #14 gift is much more to handle for my 82 year old adaptability. My visits are helpful because staff is great.
• SP

  Soyoung Park

  Feb 11, 2026
  1.0
  Waited almost an hour for a technician. No one proactively told me how long the wait would be. I had to find staff members to ask multiple times how much longer it would be. It would be nice if they could tell you upfront at least approximate waiting time so that people are not just wasting their time idly sitting down.
• JC

  Jeanette Cardoso

  Feb 5, 2026
  1.0
  Unprofessional! I’ve shopped here since 2010. Today I went to the store after apple care advised me of this option to process a replacement. In store. Mr Cardoza not only had an attitude with his manager ordering me to sit down and additional staff refused to provide customer service knowing the details that I need the problem resolved ASAP after weeks of their LAST IOS UPDATE causing my phone to malfunction. Kim at Apple care was nice and offered to process replacement on phone or go to store and they would accommodate me there. The store said Kim didn’t add those notes, yet I provided the case #. AVOID THIS STORE DO NOT WASTE YOUR PRECIOUS TIME! This is the last location to shop in. Buy at Costco or anywhere else. Especially if you want to be treated like a valued customer.

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