Best Buy

Reviews

• TT

  The Thanks

  Apr 23, 2026
  1.0
  They didn’t allow me to return, even though it was before 30 days. They said a supervisor would call me, never did.
• BB

  Bob

  Apr 20, 2026
  1.0
  Phone service is impossible. Repair finalization and return info is terrible. They give out wrong information updates. Avoid if possible!
• SR

  S R

  Apr 18, 2026
  5.0
  The person in Geek Squad was able to help me quickly with something that I did not know how to fix up on the PC that I got from you years ago. I might schedule an appointment for assistance with an older printer that was obtained a long time ago. The gentleman who helped me select the PC from you several years ago was also wonderful. I have had other good experiences with Best Buy in Boca as well. Thank you!
• LL

  Lori L

  Mar 28, 2026
  1.0
  Chat agent was good, policy is bad… needed geek squad to bring new microwave due to back problems instead of having it shipped since I have no way to get it inside my home - can’t lift more than 5#, yet management said can’t do it, even they are coming with a truck to install it and haul away old one!! And I’ve been a Best Buy member for years… don’t know what to do now. The store or Mgmt replied for me to contact them and I did several days ago on Instagram leaving my email so we could discuss this matter as was implied by his response but I have received NO EMAIL from them to try and resolve my problem of having the Geek Squad bring the new microwave with them at the time of installation and haul away of my old one. I am still stuck with no resolution to my problem.
• RR

  randy

  Mar 25, 2026
  1.0
  I went to the Best Buy on State Road seven near Mission Bay and this employee called victor got really mad at me for not wanting to sign up for their credit card and then he had the audacity to just get up and And leave to the next person I was waiting and tried to sell them on a credit card and they said yes on the credit card so he just forgot about me. It seems more like a scam with this guy victor I had another friend go and say notice his credit card he got mad at them again. I don’t know if he had commission for the credit cards or something, but that is very disrespectful and that’s not how you should treat a customer with attitude and getting mad for them not wanting to sign up on a credit card I really hope the management at Best Buy takes care of this because that is really not equal and fair for the customer experience people people who do not want to sign up for credit cards. He has no right to be treating people poorly.