Apple Aventura

Reviews

• RD

  Rushikesh Dabhekar

  2 days ago
  4.0
  The Apple Store in Aventura offers one of the most polished and seamless retail experiences in South Florida. Located inside the popular Aventura Mall, the store stands out immediately with its sleek, open layout and bright, minimalist design. The atmosphere reflects Apple’s signature aesthetic—modern, clean, and highly interactive. It’s a space where customers can explore devices freely, ask questions, or simply enjoy the innovative environment. Upon entering, I was greeted by a team of friendly and knowledgeable staff members who were quick to assist despite the store being busy. The employees are well-trained and provide clear, patient explanations, whether you’re buying your first iPhone or troubleshooting a MacBook. What makes this store exceptional is the balance between professionalism and approachability; the staff genuinely want customers to feel confident and supported. The product displays are neatly organized, allowing visitors to try out the latest iPhones, iPads, Apple Watches, and MacBooks without pressure. The hands-on experience is especially helpful for comparing models or exploring new features. The store also hosts Today at Apple sessions, offering creative workshops for photography, music, and device skills—great for both beginners and experienced users. The Genius Bar service is another strong point. Booking an appointment is easy, and the technicians take their time to diagnose issues thoroughly. Whether it’s a battery replacement or software concern, the service feels efficient and transparent. Because Aventura Mall is often crowded, the store can get busy, especially on weekends. However, the staff manage the flow well, and wait times remain reasonable. Overall, the Apple Store in Aventura provides an outstanding customer experience. With its modern environment, knowledgeable team, and excellent support services, it remains a reliable and enjoyable place to shop for Apple products or receive technical assistance. If you’d like shorter versions, social-media-style reviews, or more personalized reviews based on your experience, feel free to ask!
• AA

  Aida Arzola

  5 days ago
  1.0
  I had a disgusting, uncomfortable experience at the Apple Store in Aventura, Miami, FL on 11/18/2025 – honestly one of the worst customer experiences I’ve ever had. I brought in my iPhone to repair scratches on the front and back screens. They weren’t in critical condition, but they needed to be replaced. The employee checked the phone and said the battery also needed to be changed. He submitted the claim in the system, and everything was approved. Since I have AppleCare, I only had to pay the deductible for the parts being replaced, with the understanding that if there was any liquid damage, the deductible could increase. I agreed to that. Before I even signed the Apple agreement about possible data loss, another employee came from the back of the store with all the parts they would be replacing and laid them out on the table. The employee helping me confirmed that those were the parts for my phone and told me it would be ready at 5:20 pm. I was instructed to pay when I picked up the phone at the back of the store, where the MacBooks are displayed. When I returned at 5:30 pm, they told me there was a backlog and it would take a bit longer. I said that was fine and waited in the store, watching a presentation about the iPhone camera. Then, out of nowhere, one of the workers came over and told me they couldn’t repair my phone because they were missing one of the parts. They handed my phone back in terrible condition: there was a strip across the middle of the screen and a used screen protector full of lint on top. I couldn’t see the screen clearly. I decided to remove the screen protector right there in front of them, and one of the workers panicked and told me, “No, no, don’t do that, it will look worse if you remove it. You have to wait 3–5 days for an email from Apple, and then we can repair your phone.” I find it unacceptable and unprofessional that: They initially brought all the parts out and showed them to me as if everything was ready. They told me a specific pick-up time. Only at the very end did they admit they didn’t actually have one of the parts. They returned my phone in worse visual condition than when I brought it in, with a dirty, used screen protector and visible issues on the display. This entire situation felt disorganized, careless, and frankly disrespectful of my time and trust as a customer. For a company like Apple, this was a disgusting and deeply uncomfortable experience, and I left the store feeling frustrated and completely dissatisfied.
• MT

  Maria Tomas

  Nov 16, 2025
  1.0
  Worst experience I’ve ever had shopping at any store. The attention and advice from Dan couldn’t have been worse. Had to stay 2 hours after closing cause they started a procedure that takes hours expecting to finish in 30 min, with no warning that it could take that long. Rod was the ONLY helpful person while managers were nowhere to be seen and “thinking” what to do.
• NP

  Nelly Pineda

  Nov 16, 2025
  1.0
  I bought a macbook pro with my apple card and the clerk charged me the entire amount instead of splitting it between 12 months which they offer without interest even though I asked for it specifically. I called the store the next day asking if they could please change the installment and they were unable to do it unless I return the laptop and buy it again, but I wasn't able to bring it to the store as my daughter took it with her. Now I pay monthly interest, be careful before you accept the purchase.
• AA

  Alexander Agudelo

  Nov 1, 2025
  1.0
  Dear Apple Customer Relations Team, I am writing to formally report an extremely unpleasant and distressing experience I had at your Apple Store in Aventura, Florida. I have been a long-time Apple customer and have never experienced any issues bringing my service animal into your stores. On this visit, I was in excellent spirits and excited to purchase additional Apple products. My service dog was initially in his stroller, but when I took him out and placed him on the floor, a security guard approached me. He stated that my dog needed to be on a leash. I immediately complied and placed a leash on him. However, the same security guard then told me that the leash I was using was not a “proper” leash. When I asked for clarification about what constituted a “proper” leash, he could not provide an answer and instead continued to harass me. I asked him to please call a manager, as I was growing increasingly upset and uncomfortable. By the time the store manager arrived, I was visibly shaking from anger and anxiety. The manager stated that as long as my dog stayed by my side, there would be no problem. While I appreciated his attempt to de-escalate, his explanation referenced my dog’s behavior — not the “proper leash” policy the security guard had invoked. At this point, I am formally requesting clarification from Apple Corporate or Store Management on the following: 1. What is Apple’s official definition of a “proper” leash for service animals? 2. Where is this policy documented (PDF, training manual, or corporate guideline)? 3. What training materials are being used to educate store security or staff on service animal rights and customer interaction? I felt harassed, discriminated against, and humiliated in a public setting for simply complying with the law and Apple’s own customer policies. I expect a clear written response and an explanation of the actions Apple will take to ensure this does not happen again — to me or to any other customer with a service animal. Thank you for your attention to this matter. I look forward to your response. Sincerely, Alexander Agudelo Date of Visit: 11/01/25 Store Location: Apple Aventura, Florida

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