Verizon

Reviews

• TP

  Treasure Pintos

  5 days ago
  1.0
  Went to the store 10 minutes before close. I get it , I was cutting it close because they were closing. All I wanted was a ESIM activated on my phone for my husband’s phone which is already on my account. Doesn’t even greet me , just says how can I help. I tell him I want to just activate the other sim on my phone with my husbands number. Gentleman proceeded to tell me he can’t because the system was down. He looks at his iPad and looked at his manager for approval and says I need to call customer service. Very annoyed because I work at AT&T and this would have taken two minutes. He then tells me to add it on the app and doesn’t even know how to do it himself. I figured it out when I went back to my car.When I tell him I want to add a line he jumps up and tells me he can do that. So he can activate an eSIM if it’s a sale and a new line but doesn’t want to do it if it’s for an existing customer. I work in this industry. I know he was annoyed I came 10 minutes before close but if he would have taken the time to actually program my eSIM it would have been less than 2 minutes. But oh the second I mention adding a line his eyes light up. VERY POOR CUSTOMER SERVICE. He was looking at his manager on if he was even allowed to do it. Mind you adding an eSIM to an existing phone takes seconds. Literally a joke. Never coming back to this location.
• SB

  Safiya Brown

  6 days ago
  1.0
  The worst location ever! Customer service is very dismissive.They messed up the address on my order due to the sales agent attempting to help 2 people at once. Took no accountability , showed no remorse. Left me with a random phone to speak with an agent without any guidance. I could have walked out and stole the phone, the lack of regard for anything. You would think the manager is a door holder or greeter the way he stands around not assisting customers, watching his team struggle with a high volume of customers. The employees give out information without any research or regard for peoples money and time. I have never experienced this with any other company or location. I have lived in this area for years and been to this store a handful of times and each time was a complete disaster. Miscommunicating contracts and payment plans and taking it as no big deal.
• AL

  Antonio Lewis

  Dec 28, 2025
  5.0
  Happy happy thanks to the sales team there and verzion. Please stop by.. parking is tight but the service there is laid back they will take care you..
• AM

  Alicia Lyn Macchione

  Dec 9, 2025
  4.0
  Fast paced place. They get you in and out?!
• DB

  David Bardach

  Nov 21, 2025
  1.0
  I tried switching to Verizon and I signed up for a prepaid account. The next morning I called the national number I was given just to give my credit card and go on auto debit. To save $10.a month. There was no message option to go on auto debit. The AI was useless. It did not recognize the words auto debit or bank debit or switch to automatic payments. Or even payments. So I asked for a customer service rep. The AI did not recognize the words customer support, customer service, give me a human, and many other suggestions. So I found there is no human support. So I tried getting a text to use the Verizon Virtual Assistant. That also did not work. So the AI was incompetent and there was no human support.I tried calling the Altamonte Verizon store where I signed up. The phone number I was given went to a voicemail that was not set up. So I could not talk to a human at the Altamonte Verizon store. So I tried texting the number.Nobody returned my repeated calls and texts. So I tried calling every single Verizon customer service number on the Internet. I could get no human support from any number. And every time, again, the AI was completely useless. The only way I could talk to a human was at the National Verizon sales department by pretending I was a new prospective customer. And they could not help me. They have me phone #s that again went to the useless AI.When I went back to the Altamonte Store the next day to cancel less than 24 hours after signing up? The manager told me the $63. Fee I paid was for the phone. And it was non refundable but I got a great deal on the phone. So I left and signed up with my original cell phone provider and tried to use the phone I just paid for from Verizon. It took over 2 hours to get the service switched from Verizon. Primarily because again, Verizon's AI is incompetent. It didn't recognize it's own account number it assigned me. Anyway I finally got it switched over. Now the phone frequently locks up and I can't get on the Internet without removing and reinserting the SIM card. Because it is no longer a Verizon SIM card. And it won't let me text or make calls at all. Even after removing and reinserting the SIM card. So now I need to buy a new phone since the one I paid Verizon for will not function properly without a Verizon SIM card. So in addition to wasting many frustrating aggravating hours of my time on attempting to set up auto debit payments to Verizon and switching over to a different carrier I was ripped off by having to keep a phone that will not work properly without a Verizon SIM card. I would never ever even consider becoming a Verizon customer again...

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