Geek Squad

Reviews

• WV

  Wesley Villacres

  May 11, 2025
  1.0
  On the phone I was told that they would look at my pc and tell me why it won’t power on, free of charge but I had to make an appointment. Once I was in the store they try selling me a 100$/year plan for a top tier diagnostic and if I didn’t get the plan it was still 100$ for the basic diagnostic test. Didn’t even bother looking at the pc. Waste of time. If the basic was 50$ would have considered it. Rip off and bunch of liars
• DV

  Denisa Valdes

  Mar 21, 2023
  5.0
  I had an appointment and I was seen on time. Very friendly, efficient and knowledgeable. Did what was needed to get my cellphone operational again. What a relief!
• UW

  Usmc won

  Feb 14, 2021
  1.0
  My wife purchased a new HP laptop from Best Buy last year, and we asked the GS to transfer from the old pc to the new. From the 1st day we received this from the GS, and after we had purchased a maintenance plan, this laptop has not worked for longer than 1 week, without a failure to send and receive messages. the have been at LEAST 15 different GS "tech"? people to remote in to correct, and numerous times, have been awake all night waiting for them to go in and correct, and not so much as even a courtesy call to explain it would be accessed for repairs, We are 1 year into this nightmare, and even went as highs level 3 to correct the issue, and as of today, it remains uncorrected. I would never recommend this "outfit" to anyone. If there were a way to give them zero stars I would. Please do not use the Geeks for any PC repair, or maintenance.

Frequently Asked Questions About Geek Squad