Best Buy

Reviews

• AA

  Adlin

  1 day ago
  3.0
  (Went 11/21/25) My 94 year old, still super healthy and strong witty grandfather finally had his 8-10 year old phone go out on him in the sense of the volume for the ringtone not working anymore. He had the galaxy J7 which was made anytime between 2015-2017, which I guess in 2025 is pretty normal for it to stop working. Best Buy has unlocked phones which is awesome but they charge a $45 restock fee for returns!! Yet, I noticed that the resale “open boxed phones” were selling for about $10 less than the original unopened box price (at least pertaining to the Samsung we were trying to buy)!! So what happened to the $35 extra bucks?? The struggle is real and if my grandfather didn’t like the phone, he shouldn’t have to pay back $45 on return fees when you only charge $10 less to resale the phone!! Smh! Also please note the only reason I gave 3 stars instead of 0 is because of the awesome new staff! The staff most helpful to me were the staff with name tags that showed they started 2025.. they were way more humble and virtuous than the staff that attempted to help me whose name tags showed they worked more years in the store… the longer they worked there the faster they gave up and kept it moving!! No friendly goodbyes or anything from older staff! My grandfather was definitely the happiest with the newer crew rather than the older staff SMH.
• TP

  Tamara Patterson

  3 days ago
  5.0
  MJ provided truly exceptional customer service. From start to finish, he was patient, knowledgeable, and incredibly respectful, taking the time to answer every question without rushing or pressure. It’s rare these days to encounter someone who genuinely cares about helping you make the right choice, and MJ did exactly that. The experience felt calm, professional, and refreshing. This level of service made a real difference and deserves recognition. Thank you, MJ, for setting the standard for what customer service should look like.
• HB

  Honeyy. Bee

  5 days ago
  5.0
  Ordered a few things from here over the last 2 years and have always had a great experince. Very helpful & happy man is always at the door ready to direct you where you want to go or answer any question. Very seamless/easy online order & pickup process.
• BP

  Brenda Presley

  Nov 1, 2025
  5.0
  What an outstanding experience. Myles Colon and Jose Velasco installed our new TV Thursday and I must say this was the most enjoyable install ever. These gentlemen arrived on time with big smiles and can-do attitudes. While installing the TV they explained every aspect as they unpacked, drilled, and mounted. After install they assisted and advised my husband and I with the features of this new marvelous TV along with ensuring our internet was connected. Please give them our thanks for a job very well done. We are seniors and were very impressed and thankful for this very pleasant experience. These two gentlemen made us feel safe, secure and respected. Also thank the Best Buy salesman who helped us with selecting this outstanding TV.
• CP

  Choose public name & picture

  Oct 29, 2025
  1.0
  Today (10/29), this location made Best Buy's claim to have an E-Waste program to help the earth a fraud. Here is what happened, as I was instructed to do by the person at the front of the store yesterday, 10/28/2025: I grabbed a cart and filled it with my junk electronics (excluding the monitor because they said those are charged for), then walked in the store, and then said there to recycle. At this point, as I was told would happen was sent to Customer Service to turn in the items, and that is where it started. Basically, they took one look at the cart, realized I had trash not expensive  old phones and stuff they could resell for a profit, and proceeded to look for technicalities and loopholes to refuse to take ANYTHING. I quote "we have to have standards", said the person at Customer Service. E-waste is old electronic trash that it is better for the environment it be recycled rather than placed in a landfill, given the metals in it. But the sec you have "standards" like that, the whole program becomes a joke, and 1000% pointless. The items were: old printer, old speakers, old cameras... AKA TEXTBOOK E-WASTE. The "standards" if they can find a spec of dust on it, they deem it "infested". Old electronics no one uses that need to be junked/recycled with zero dust? Again, the whole program becomes a joke and 1000% pointless. If you do not want to take waste, do not advertise that you have a waste program. *RESPONDE TO Best Buy (Owner): 1) I do not use Facebook, nor Twitter/X, nor Instagram. 2) Do you really want to drag me on those platforms so I can make a proper social media campaign about the LIE about taking e-waste by Best Buy? 3) As for being "unsure"; I already explained, as far as the "in practice Customer Service lady is concerned" she defines "dust" as "infested" so probably trying to "get out of taking ANYTHING" under that "health or safety hazard". But again, e-waste is JUNK people need to throw away... It won't always be LIKE NEW phones and laptops... The fact that you linked me to a list of items that INCLUDES "Speaker systems" and speakers is what she specifically used dust as an excuse to refuse... When I pointed out that this was absurd, that was when she went on the "we have to have standards": but as I already pointed out in my review, such "standards" and abusing terms to look for any technicality to REFUSE TO RECYCLE makes the whole program become a joke and 1000% pointless. She made it 1000% clear her goal was to find ANY REASON to REFUSE EVERYTHING, and that she would if I bothered to try and recycle at Best Buy. If you have an email or phone for such things, I can try and clarify more as you asked. If it is rogue employee on a power trip, I am happy to help you clean house, but the staff of this location implied this is PROPER POLCY, and your comment about "hazard" implies the LOOK FOR REASONS TO REFUSE TO RECYLE is he doing as you trained her to do. "Hazard" sounds responsible, but when you use "dust" as such, again it makes the whole advertised commitment to e-waste recycling a fraud. To make it clear for all, I took pics (of speaker attached) before I left the BEST BUY, this is what they REFUSED. Judge for your self, if this "dust" is a "hazard" or them "looking for excuses to refuse to recycle"

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