Best Buy

Reviews

• FD

  Fais Dhirani

  Jan 4, 2026
  5.0
  Sometimes people take their jobs too seriously and sometimes they don’t want to be at work but Janessa, let me tell you, she was super helpful and easy to work with. Answered all my questions and made the whole experience wonderful. Definitely the kind of service that makes you want to come back. I was also checking out the meta ray bans. Antonio from the meta team knows his stuff, was straight up about everything, and actually took the time to understand what we needed instead of trying to sell a generic package. Professional start to finish, go and ask for him, you won’t regret it.
• RC

  Rob C

  Jan 2, 2026
  3.0
  The return line is out of control with only one rep trying to handle it all. Add in that people are trading in devices (in the same return line) and that makes a bad experience even worse. I have started to avoid the in-store experience at all costs. The "big box" difference vs Amazon has to focus on the customer experience. Otherwise, it's just easier to click BUY NOW and avoid the frustration of a store that is trying to operate on minimal staff.
• DH

  Donald H. Hout

  Dec 31, 2025
  5.0
  I Give Best Buy In Altamonte Springs Florida A 5 Star Rating Because The Staff Are Very Friendly And Helpful And I Got What I Wanted At Best Buy. Best But Is A Great Place To Buy Stuff.
• JL

  John Littlefield

  Dec 28, 2025
  5.0
  This location was one of the better Best Buys that I've been in. There are lots of people there to help. The shelves were well stocked and they had a great selection of items. I was there after the holiday sales so that may have been a factor.
• AD

  Ann Daley

  Dec 15, 2025
  5.0
  ⭐⭐⭐⭐⭐ Outstanding Customer Service at Best Buy I want to take a moment to recognize three outstanding employees who turned what could have been a frustrating experience into a genuinely positive one. Adam Pillsbury assisted me first, at the end of his shift, yet never once made me feel rushed. He was pleasant, patient, and genuinely attentive as I explained the issues I was having with a defective Chromebook Plus. He apologized for the inconvenience and took his time walking me through my options. Adam clearly explained the features, performance, and value of the Dell laptop I ultimately purchased, highlighting the increased power and storage—exactly what I needed. His guidance helped me make a confident, informed decision. He then personally walked me to the service desk and clearly communicated everything to the next team members, ensuring a smooth transition. From there, Christopher Záyas handled the process with exceptional professionalism and care. He thoroughly wiped the Chromebook, reassuring me that all personal data and work were completely removed. Throughout the entire exchange, Christopher stayed engaged and communicative, explaining each step clearly and calmly. He never rushed the process or made me feel like just another transaction. He also took the time to explain that the Dell model I was purchasing offered significantly more space and power, and thoughtfully walked me through the benefits of the protection plan, explaining why it was a smart option rather than simply pushing it. His quiet professionalism, patience, and willingness to stay present throughout the entire transaction truly stood out and made me feel supported and confident in my purchase. Deandre Gomez also played an important role in ensuring the exchange went smoothly. He was attentive, courteous, and helpful throughout the process, assisting with the transition and making sure everything moved along efficiently. His calm presence and teamwork helped make the experience seamless from start to finish. All three gentlemen remained professional and attentive until the very last moment, and I left Best Buy as a happy, reassured customer. Their teamwork, professionalism, and genuine customer care reflect incredibly well on the store. Thank you for such an excellent experience.

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