Verizon

3.5
437 reviews
Get DirectionsCallWebsite

Business Details

4407 Concord Pike, Wilmington, DE
19803, United States
(302) 529-2750
https://www.verizon.com/stores/details/delaware/wilmington/brandywine-201406
GoogleFacebookInstagramTwitter

About

Cell Phone StoreElectronics Store
Visit our store at Wilmington for all your latest mobile, 5G home internet, or business needs. For further convenience, you can visit us online to schedule an in-store appointment or place an online order. Online orders can be picked up in store, free 2-day shipping, express lockers and/or delivered same day where available. See our store locator for more information about your local store online order pick-up options.

Details

  • DebitAvailable
  • Mobile paymentsAvailable
  • Cash onlyNot available
  • Accepts checksAvailable

Location

Verizon
4407 Concord Pike, Wilmington, DE
19803, United States

Hours

Reviews

3.4
284 reviews
5 stars
127
4 stars
39
3 stars
19
2 stars
11
1 star
88

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, citing rude staff and a lack of assistance with issues.

Long Wait Times

Numerous reviews mentioned long wait times, both for appointments and walk-ins, leading to frustration among customers.

Mixed Experiences

While some customers praised specific employees for their helpfulness, others had negative interactions, indicating inconsistency in service quality.

Product Knowledge

Several reviews highlighted a lack of product knowledge among staff, with customers feeling that employees were unable to answer basic questions.

Store Environment

Customers noted that the store was often busy and understaffed, contributing to a negative shopping experience.
  • BD
    Bob Downs
    Nov 7, 2025
    5.0
    The salesman Alex was great, he listened to what our needs were, recommended a few phones, and helped set up a new Verizon account for a lower rate.
  • TB
    Thomas Bailey
    Nov 5, 2025
    1.0
    Verizon is garbage
  • BP
    Brian Pletz
    Oct 26, 2025
    1.0
    Awful. You’re better off calling the call center and dealing with hours of hold time
  • HN
    Huong Nguyen
    Oct 11, 2025
    1.0
    I have been a Verizon customer for decades. A few months ago, my partner and I moved accounts to a business account in the store. The sales person asked if we wanted an additional line attached to our mainline for business, and we said no. Then he said it was free. So we agreed to the two additional lines that we never used. Turned out, we were charged for those line and didn’t know it because the account was on automatic payment. We went into the store and waited for 45mins for help. Once it was our turn, we were told they couldn’t help us in the store to disconnect the lines and get a refund. So, we called threes times. The first time, after 1.5 hours of waiting and being passed from person to person, Verizon hung up on me. The second time, after taking to two people, Verizon hung up on me after 1 hour on the phone. It took me a third call and 20 more minutes to resolve my issue. I shouldn’t have to spend over 3 hours of my Saturday trying to resolve an issue that was of Verizon’s making. I am so upset at the complete lack of customer service from the company. I would happily jump ship once I have the chance. Please do consider a company’s customer service when picking them as a vendor. I would not recommend Verizon to anyone.
  • DD
    Dennis Dorsey
    Oct 3, 2025
    1.0
    They stunk and some do not know their products or sevices.
Read more reviews on Google

Frequently Asked Questions About Verizon

What are the Verizon Wilmington store's hours of operation?

The Verizon store in Wilmington is open Monday through Saturday from 9:00 AM to 7:00 PM, and on Sunday from 10:00 AM to 5:00 PM.

What mobile brands does the Verizon Wilmington store carry?

They carry major brands including Apple, Samsung, Motorola, Google, Kyocera, and TCL.