Verizon

Reviews

• MC

  Mohammed Chowdhury

  Feb 2, 2026
  1.0
  The guy name is. Jared(. Sales man) very worst. No. Respect. Customer . I visit 4 times to the store. He give me very. Hard time . I waste my. Time for nothing. He lie with me . Never say sorry. I. Request to owner please move him from this location . I have very bad experience. About Jared . He. Screw my. Identity . I never trust him. He. Use false. Info. Manager lady also with. Jared side.
• CH

  Caitlin Haag

  Feb 1, 2026
  5.0
  I had an issue with an online order and Alex was so great. I really appreciated his effort to get everything corrected for me, he was a big help and I very much appreciated it
• AP

  Angelena Pellegrino

  Jan 17, 2026
  1.0
  Verizon is the WORST. I spent 3 hours in the store trying to fix my phone after the nation wide outage. In addition, I brought 3 old phones to attempt to make calls/texts since I could not get into my brand new phone. I had to call out of work. After spending half of my day at Verizon, the situation was still not resolved. Since I have been with Verizon I have had two SOS situations. The first instance, my brother and his wife were having a baby, in which I could not be contacted nor contact my family. I am HIGHLY dissatisfied with this service provider. Also, I do not understand why the employees at the corporate store have to wait in the same manner as outside clients when we come in for emergency assistance. I was told the situation would be handled, and I still do not have a working phone several days later.
• JD

  Jamie Deede

  Jan 16, 2026
  1.0
  I requested an appointment and picked the category Troubleshoot and wrote in the Notes area the reason for my appointment. As soon as I walked in I was asked what I was there for so I said I have an appointment at 6:00 and was already checked in. This kid then proceeds to tell me "they don't troubleshoot there". I asked them why I was able to pick that option and schedule an appointment then & he said that's because they only troubleshoot network issues. I asked where it specifies that and he said it doesn't. I asked why no one reviewed the reason for me coming in and let me know that they don't do that so I didn't waste my time and make a special trip there and I was told they don't look at those notes. I asked to speak to someone else and another person came out and I explained the problem and he said oh yeah we don't do that and I was turned away. I didn't get past the welcoming mat of the store, no one looked at my phone or would even hear me explain what my issue was. And just to put in perspective how obscene this whole experience was, this was a 6:00 p.m. appointment and there was no one else in the store. Someone walked in and asked to pay a bill at the kiosk. The other three people "working"were literally just standing there and none of them would help me. I was dumbfounded. It was one of the worst customer service experiences I've ever had and I've been a Verizon customer for over 25 years. Not for much longer after being treated like an inconvenience & not even an attempt to "troubleshoot".
• HD

  HD D

  Jan 14, 2026
  1.0
  My recent experience at the Verizon store was horrible. The employee working at the front was extremely rude and gave customers an attitude. I witnessed her speaking to customers disrespectfully, snapping her fingers, and moving her neck in an aggressive manner while telling someone she also wanted a refund because her phone wasn’t working. She then went inside and proceeded to talk negatively about the customers who were outside. Overall, the behavior was very unprofessional and unacceptable.